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April 2025 by Caver Caver
My husband went in today, 4-7-25, at noon. Maria was working. She DOES NOT speak English. She was the only one there. As a result, it took him 5 (FIVE) hours to get it fixed after being sent all over town. This is NOT in a spanish neighborhood. TOTALLY unprofessional.
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February 2025 by Gabriel Ortiz
I want to thank Maria for her grateful help on everything she did for it was excellent 💯% I give her a 10+ all day thank you once again.
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January 2025 by A.Pernell
Jose was very helpful during my perchance when buying my phone.
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December 2024 by Howard J Robinson
Thanks to Alonzo Cuvantes for helping with some short cuts on my new iPhone 16 Pro Max that I bought at another store. He didn't have to help me because I bought it at a different T-Mobile store, but Alonzo working for Metro went above and beyond to make me a satisfied customer.
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December 2024 by Joshua King
This store is terrible. My girlfriend went in there to simply try to redeem a cup for her and her son from the T-Mobile Tuesday and they wouldn't redeem the one for our son because his phone is broken then insulted my girlfriend by calling her a Karen in Spanish. Very rude and would not tolerate this in any store.
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October 2024 by Kelly Harwood (Kellysue)
Jose was awesome!!!!
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October 2024 by Cynthia Stephens
Am very disappointed 😔☹️
Alyssa was very nice and kind. I was desperate for a phone. Bryan doesn't have many choices as Houston. But the phone I received for my coins was ridiculous. The phone showed for $84 and I was told total cost was $138. The phone was a 4g and that means I had to downgrade. Not right. I came for an upgrade grade and I had the phone over 6 years. My upgrade went downhill. I end up paying $120. I asked Alyssa did they give receipts and she said only the one from the card machine. I was not able to see the taxes. My phone cut off, apps black out and the service not good. Am very disappointed ☹️😞 shame on you guys..
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July 2024 by Mary Franco
Metro by Tmobile ( Jose ) Awesome
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June 2024 by Antonio soto
Really bad service, they can never help or solve anything
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March 2024 by Derek Smith
Very helpful and friendly
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February 2024 by Youbicht
The guys at the store are very professional in Espacio Alexdria, very friendly and took enough time to solve the problem I had with theLine . Thank you
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February 2024 by Nancy Najera
Excellent staff especially Laura ✨
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January 2024 by Jessica Bigelow
Nice place reps know their stuff, but the place cannot keep inventory in stock. Had to go with the next best thing.
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January 2024 by Sac Resident
Store sales person CARLA is VERY DISRESPECT !! She is desperate for sales that she ticked a customer into paying a phone he didn't need then threatened to call the police because he wanted his money back BENFORE he even left the store.
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January 2024 by Rafael Andrade
Great service.
