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September 2024 by Parnaz M.
Didn't call to confirm my appointment (made 3 weeks prior) and charged me $100 to cancel. I told them I'd forgotten about the appointment and asked why they didn't bother to confirm it. They said they don't confirm appointments. I told them it's customary to call the day before and I reminded them that they were supposed to come out to give a quote 3 weeks prior, and didn't call to cancel in advance. I'd had to call them instead, 2 hours after they were supposed to be there. I wasn't compensated for my time then, but they expect me to pay a cancellation fee for an appointment they didn't bother to confirm.
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August 2024 by Don Herring
Molly Maid was easy to schedule and was able to get to our property the next day. Rose and Manuela did an incredible job. I was a little concerned sending them to our townhouse where my son and 3 roommates have lived for a year now. 4 college age boys are not necessarily the cleanest, but Rose and Manuela definitely exceeded our expectations. That townhouse is the cleanest it's ever been as they were meticulous and very detailed in making sure everything was perfectly clean. (Now how long the boys keep it in that condition, that's yet to be seen, but I may have to call Rose and Manuela back in)
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August 2024 by Heather Pelurie
Isabella and Rose did a wonderful job in my home. Very friendly, reasonably priced, on time and they came through even though it was during a tropical storm.
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July 2024 by Cheryl Lane
They did a fantastic job. Just as good as I would have done myself! I am not feeling well but the job they did totally took away my stress!!!! I am so thankful for the LORD leading me to them!!!!
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July 2024 by Kristen LeForte
Ana and Manuella did a fabulous job with a move out cleaning. I truly appreciate it!
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July 2024 by Anne Merrilat
I appreciate the great job Angela and Manuela did at my apartment. They were so professional and exceeded my expectations. Thanks for your help - job well done!
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June 2024 by Hannah Donaldson
I don’t enjoy doing this, but I feel our experience should be shared. Molly Maid of BCS was not a good company to work with, did NOT do a job well done, and was not honest when trying to remedy to situation. Please do not hire them.
Full story:
My husband hired Molly Maid of BCS to clean our house for Mother’s Day! We’ve never had anyone professionally clean our house, and it needed a good clean desperately. They came Friday, May 10 at 1pm, and left at 4:30pm. This cleaning was $470 + tip.
I walked through the doors, and I was immediately upset. I went and put my finger across the countertops, and dust and crumbs came up. There were spit up stains all over our floors still, and 2 parts of our walls in our bedroom still had dust all over the base boards. They did not touch the dining room. That’s just some of it.
We tried getting ahold of someone there, but they were closed for the weekend. I cried a lot Friday night, it was a lot of work to get ready for cleaners (if you have small kids, you get it). Saturday morning, we decided to make lemonade out of lemons, and we did it ourselves! We scrubbed and cleaned baseboards, windows and our shower. By Mother’s Day, the house looked mostly like I wanted it to!
This morning we contacted the company asking to remedy the situation since it was $470, and the work was not $470 work. We asked for a refund, hoping for even a partial one, considering that $470 is A LOT of money. We were met with them saying they could send someone out to fix it. We had already cleaned ourselves, as the whole point was to have a clean home by Mother’s Day. We said we would like a refund instead. They said no, and said we could have cleaners now, or schedule a clean in the future for a discount ?? someone working there also told us that their owner was out for the next 2 weeks. My husband showed up in person, and lo and behold the owner was IN OFFICE.
All this to say, Molly Maid BCS is NOT a reputable company. Please do not make the same mistake we did and hire them for any services. We are out almost $500 and had to redo their work for them.
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June 2024 by Marcia Prothe
We have been using Molly Maid for about 5 months now and are really enjoying their service. So nice to walk into a clean house. Thanks!!!!
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June 2024 by Mohamed Naveed Gul Mohamed
I recently used the Molly maid service to clean my apartment. Rose and Brie did a professional service and cleaned the entire apartment in a matter of couple of hours. They brought their own cleaning supplies and cleared all the trash themselves. Loved how quick and efficient the whole process was
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May 2024 by Hannah D.
I don't enjoy doing this, but I feel our experience should be shared. Molly Maid of BCS was not a good company to work with, did NOT do a job well done, and was not honest when trying to remedy to situation. Please do not hire them. Full story: My husband hired Molly Maid of BCS to clean our house for Mother's Day! We've never had anyone professionally clean our house, and it needed a good clean desperately. They came Friday, May 10 at 1pm, and left at 4:30pm. This cleaning was $470 + tip. I walked through the doors, and I was immediately upset. I went and put my finger across the countertops, and dust and crumbs came up. There were spit up stains all over our floors still, and 2 parts of our walls in our bedroom still had dust all over the base boards. They did not touch the dining room. That's just some of it. We tried getting ahold of someone there, but they were closed for the weekend. I cried a lot Friday night, it was a lot of work to get ready for cleaners (if you have small kids, you get it). Saturday morning, we decided to make lemonade out of lemons, and we did it ourselves! We scrubbed and cleaned baseboards, windows and our shower. By Mother's Day, the house looked mostly like I wanted it to! This morning we contacted the company asking to remedy the situation since it was $470, and the work was not $470 work. We asked for a refund, hoping for even a partial one, considering that $470 is A LOT of money. We were met with them saying they could send someone out to fix it. We had already cleaned ourselves, as the whole point was to have a clean home by Mother's Day. We said we would like a refund instead. They said no, and said we could have cleaners now, or schedule a clean in the future for a discount someone working there also told us that their owner was out for the next 2 weeks. My husband showed up in person, and lo and behold the owner was IN OFFICE. All this to say, Molly Maid BCS is NOT a reputable company. Please do not make the same mistake we did and hire them for any services. We are out almost $500 and had to redo their work for them.
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May 2024 by Lucy castro
Maria and Serena did a wonderful job! I was explained everything in great detail! Thank you ladies!
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May 2024 by Caitlyn Davis
Our move out clean was originally not done well at all. Closets, cabinets, windows, ceiling fans, the stove top, some baseboards, etc. were untouched. We did appreciate the admin reaching out for feedback and ultimately the team being sent back to clean the areas that were not up to par. After the 2nd clean the house was better but still not to the level I would expect from a professional cleaning service. Unfortunately our experience added stress to our move out experience instead of simplifying the process. I would have a hard time recommending it to others.
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May 2024 by Randall Pritchard
Excellent cleaning service; I have them come every 3 weeks. They are thorough, honest and trustworthy. I highly recommend them.
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April 2024 by Anna Richards
What a wonderful feeling it is to see my home clean and sparkling. Esmeralda, Claudia and Andrea did an amazing job, and we’re so professional. They were so willing to address all of my cleaning needs . And Daisy was wonderful over the phone, helping me to decide what I needed and could afford.
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April 2024 by Leslie Hassell
Rose and Maria did an excellent job cleaning my home! This was my first experience hiring someone to clean and I was not disappointed!
