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March 2024 by Doug S
Very disappointed in this place I had my glass installed in September 2023 on my infiniti QX50 and 3 months later I began having cracks. The quality of glass they use is not strong enough because any minor rock hit will create a crack. The worst part about it is the company overcharges for poor quality glass, I spent over $700 for glass that didn't even last a year!! I definitely recommend others to save their money and NOT go to safelite!!
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March 2024 by Kyle Hahn
Got me in and out in less than an hour and done right, tech explained everything he did and made sure I was ready to go.
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March 2024 by April Showers
When you call to speak to someone, they filter you through this atrocious automated system.
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February 2024 by John Litzen
Great communication and service.Definitely recommend!
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February 2024 by Barry Stratta
With an online schedule process that seamlessly interacted directly with my insurance to start, it made this an easy choice in who to do the repair to my windshield. Location on the edge of Bryan near the Texas A&M University just down the road made it really convenient as well. On arrival, coffee and snacks for customers were especially nice. My vehicle was quickly brought in, and work immediately began. I'll continue to use and recommend Safelite AutoGlass for all my vehicles' glass needs.
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February 2024 by Nathanael Ryman
Tech never showed. Complete wast of my day. Never using them again.
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January 2024 by Jean Ording
Love Safelite, I won't go anywhere else!
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December 2023 by Derek Ho
Had a great experience with this place, booking online was easy. Had a small issue a day after I left with the mounding over the windshield but they fixed it within 15 mins of me arriving. Great people, great job, happy with the work provided.
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December 2023 by Laura Raymond
We took our F350 Plat. To get a new windshield, while there they recalibrated the truck after disconnecting some wires.Upon noticing, I went back and the young windshield tech proceeded to tell me it was like that when I arrived. ( was definitely not)So an older gentleman came out and fixed it right away.A few months later I took my truck to our local for dealership to have oil changed and looked over like I do everytime it needs an oil change. While there the dealership service manager called me asking if I had taken my truck anywhere else recently. I let him know we had a new windshield put in.He then told me that the cover to my main fuse box under the hood was gone and had a rag tossed on top of it and that gotten wet my truck would be completely done and worthless.I wasn't going to write a review at first but when I found that out this last week I decided to make it public.I WOULD NOT UNDER AND CIRCUMSTANCES TAKE ANY OF MY VEHICLES TO THIS SAFELITE LOCATION.GO TO A DIFFERENT LOCATION.The lady at the receptio. Desk was incredibly kind while I was there, that.was the only good experience.
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October 2023 by Nazeeh Riaz
Rich, Charlie, Jesus, Larry and the entire team were amazing. Very nice and walked you through everything. They want you to make the most informed decision that is best for you. Office inside is very inviting, with plenty of snacks and amenities for waiting customers. Also seasonally decorated. Entire experience made me feel both very cared for and taken care of! Would give 6 stars if I could.
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October 2023 by Michelle McGehee
I’ve been here several times before, always with exceptional service. However, my recent appointment was moved from 9:30 to 9:00 a.m. without notification to me. When I walked in at 9:19, I was told I was late, even after showing the receptionist the email with my appointment details and explaining someone should have told me if I needed to arrive earlier. She shrugged her shoulders. I was also made to feel like they were doing me a huge favor by working me in even though I was late. This was very unprofessional and not a good experience.
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September 2023 by Tameika Ray
I wouldn't have even given them 1 star considering I made an appt the last week of of August for Sept. 8th. They called me the day before the appt to confirm only to call me the day of my appt to say they didn't get my windshield. Very inconvenient bc I was going out of town. Never again safelite!!!
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September 2023 by James Johnson
I would literally leave 0 stars if I could!!!!!!!Absolutely the WORST damn place!!!!All they say is. “Parts will be here “Thursday” Thursday comes around. No parts.Or we will have it done by Monday. Monday comes around nothings done!!!!!!Find somewhere else & save the trouble!!!!!
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August 2023 by Emilee Martin
Receptionist is rude and ignorant and shouldn't be working in customer service. They delayed what should've been a next day replacement twice, to an indefinite but maybe 2 or 3 weeks from original scheduled date. I called around and found a local shop (David's Auto Glass) that could get the glass in overnight and replace it next day. Use them instead, still free with Allstate!
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August 2023 by Ann Boehm
Whoa. This Safelite Auto Glass is amazing. You can make online appointments, the customer service is terrific, and the wait room is super comfortable. Highly recommend!