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March 2024 by Jeramy Stallings
Worse staff possible. On any given day you can go in and watch them actively ignore the calls while they have personal conversations. Never knew people could be so apathetic about their job but manage to have an attitude with every person they interact with. The only hope for this branch is to fire every person and hire people who ACTUALLY wanna do their job. If I could give negative stars they would have -5 stars from me. Terrible
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February 2024 by diana estrada
They never answer the phone really poor service with delivering packages.
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December 2023 by Tamara Plant
They only collect mail at 4:45p.m. from the drop box???
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December 2023 by Lawrence Perry
Please replace the outdoor mailbox that was removed because old one got vandalized.
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August 2023 by Donald J. Klobuchar
Absolute horrible experience! every time I go in there. Lady at the front counter has an attitude like I’ve never seen! I asked her a simply question, she responded: If you have a question ask at the main post office, we don’t deliver mail here! What??? - I was shocked!! I am guessing she was upset because she had to get up and walk 10 feet to the front counter or today was not another payed holiday. She acts mad every time I bring in pre-postage boxes to ship. You think she would be glad I’m bringing business considering the US post office looses 10’s of billions of tax payer dollars every year. So unprofessional and rude!!! Because of this experience I’m going to schedule pickups, that was probably her goal anyhow, so lazy!! rude!! and miserable!! Not sure what her name is, she’s a black lady with her hair dyed blonde on top. Not to mention, last package I sent out - going to IDAHO on Aug 1st is currently in ANCHORAGE ALASKA as of Aug. 7th. Unreal! Your tax dollars hard at work! what an unfortunate joke!! BETTER RAISE THE RATES!
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July 2023 by Christopher Garrett
If I could give a negative rating I would. The USPS is a complete joke. Paid for a unit on my street to get my mail. It's been a week now and the still have not changed to lock. They say it takes 8-10 days to do a 2 minute job, seriously???
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May 2023 by Patti
If they don't feel like delivering a package they just mark it that customer wants to pick up. God help you if you have a problem because they never answer their phones there. They haven't in the last 10 years. Don't they have any standards they have to adhere to?
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May 2023 by Courtney Key
Reading through the reviews, seems like this is a known issue with this location. So here is one more for lost packages and no one willing to help!!
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April 2023 by Kyle Chellette
Horrible experience Sheridan the lady in the front is beyond rude and very unprofessional!! I will not come back to this or any other Bryan usps location for that fact yall are rude disrespectful and no help!!! Every employee at each loacation is in a bad mood they hate their job!! Service is slow and not satisfactory!!! I'll now drive out of Brazos County to go to Franklin or Hearne where they do their jobs and are actually nice!! The Bryan Locations SUCK!!!! Period!! Lots of ppl need to be fired!!!.
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March 2023 by Joe White
Great service and convenient and the staff is friendly and caring.
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December 2022 by Essaid Elboukhani
Packages from overseas mails never get delivered and been returned to senders. No one is able to investigate or solve the problem for months now. Waste of time and money, hope all retailers use other providers other than USPS. As others stated, I would give 0 start if it was possible
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December 2022 by Crystal Johnson
If I could give no stars I would. Every-time I get a package delivered through usps it either arrives empty or says delivered and nothing is there. And I have a locked mail box which you have to have a key to get in it you so you tell me what that means. And nothing is being done about it.
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July 2022 by Sherran Strong - Beckmann
Raise fees not service? We have lived at the same residence 22 years. We have for 22 years not received the correct mail, received others mail and packages or no mail at all. So don't give me 'COVID".I've been told to go look in a neighbors box for my mail. That's a Federal Offense so I guess I won't be doing that.The street over a block is Wood Oak, ours is Oak Forest. Names are no where close. So can they just hire people who can read?Often or mail is delivered after 10 pm. So it sets in the mail box over night hoping not to be stolen. We live first house on the highway with box at the street not house.I've called, written complaints, called Senators and Representatives. NO HELP!I was just told today we are part of North Houston, call them. I asked to speak to the Post Master. he would not come speak to me just sent a message via clerk.So what do we do? I was just told they are sorting mail from last week!!! So may not receive any mail today either.
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June 2022 by Natalie Bartay
I don't know what the deal is but I've now gotten two packages in the span of a couple weeks that arrived completely soaked through. I guess I just can't order books without fear of them arriving waterlogged and ruined because if improper handling....
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February 2022 by Natalie Rudolph
I don't know what the deal is but I've now gotten two packages in the span of a couple weeks that arrived completely soaked through. I guess I just can't order books without fear of them arriving waterlogged and ruined because if improper handling....
