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January 2024 by Laura Woods
Always fast & friendly service!!
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January 2024 by Michael Moore
Incredibly slow.
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November 2023 by Joan Kay
I've been a Wells Fargo customer since 1988. Now can't get waited on in the Drive Through or inside. 9 windows at the Drive Through and only 2 open. Wait time is very excessive. I've left there and gone inside and it's the same. Only 1 or 2 cashiers.Went inside today to talk to someone about the Savings Account offer but never had anyone come by and at least let me know how long before I would be able to speak to someone. Very disappointed and frustrated. I know I can make an appointment online!!!!Customer Service is awful.
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August 2023 by Karen Morales
I’ve always had a good experience with everyone who works there, recently I walked in and didn’t know they weren’t giving replacement card anymore… as soon as I walk in an African American lady asks me “can I help you?” While she had another customer in front of her, I was sure if she was talking to me or the lady with her so I looked and she just stared at me. I told her what I needed and that I would also like to open a savings account, she told me they weren’t giving any replacement anymore that it was all done through my phone wallet. Which I’m ok with, when I mentioned opening the savings account she giggled and turned to the other lady next to her who was also with another customer and said something. She then turned to talk to me again and said “if you want to do that make an appointment” I generally wouldn’t mind but the attitude of both those ladies just felt condescending. Hope they get better staff.
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July 2023 by Arturo H.
"Excellent bank! The staff is friendly and always ready to assist with any banking needs. The online banking experience is smooth and user-friendly, making it convenient to manage my accounts. They offer competitive interest rates and have a wide range of financial products to choose from. I've been a customer for years and have had nothing but positive experiences with this bank. Highly recommended!"
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February 2023 by Sherri Robertson
I like Wells Fargo, but I was a little disappointed with their drive-thru.On Wed of course every place including the bank was closed due to bad weather. Understandable. But on Thurs, you would expect not only to accommodate their customers inside, which they do an amazing job but outside as well.Businesses were going to go through the drive thru, and only two windows available with lines, while you had four regular lanes open with no customers.The wait time was 30+ minutes.I'm sure everyone was watching their watches needing to get back to their jobs as myself.On a positive note, the teller that waited on me was extremely sweet.
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January 2023 by Sid Leydecker
Why would you have 1 person working the drive up windows?????????
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November 2022 by Jessica B
Briarcrest Dr location has been awesome until recently. They seem to be under staffed, and wait times have gotten longer. Hours of operation have gotten shorter, and now appointments are required for something as quick and simple as a notary. If you have a question there is no answer on the local phone number and you’re forced to talk to someone in another state or country. Worst of all - if you deposit a paper check they HOLD it for 7-11 days! I was told a computer does it automatically, but somebody physically changed the release date so….just be honest Wells Fargo. It doesn’t take a week to verify funds. Feeling disappointed.
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November 2022 by Jessica Bundren
Briarcrest Dr location has been awesome until recently. They seem to be under staffed, and wait times have gotten longer. Hours of operation have gotten shorter, and now appointments are required for something as quick and simple as a notary. If you have a question there is no answer on the local phone number and you’re forced to talk to someone in another state or country. Worst of all - if you deposit a paper check they HOLD it for 7-11 days! I was told a computer does it automatically, but somebody physically changed the release date so….just be honest Wells Fargo. It doesn’t take a week to verify funds. Feeling disappointed.
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November 2022 by Rhonda Patterson
Went to the automated teller machine and got some cash. Quick and easy.
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February 2022 by Prince Eweka
Drive thru far away from main building with no directions to it, they just say it's at the back and you expect it to be on the same building not the next block
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August 2021 by Pamela Z.
Absolutely LOVE this Wells Fargo branch!! Employees are eager to help you out to simplify your visit. Warm, friendly folks wearing smiles ready to meet your needs!!!
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July 2021 by Korbyn Richardson
❗️They SUCK!!!❗️They are extremely rude and disrespectful! They lack at communication!! So glad I’m leaving them‼️
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May 2021 by Leslie A Puente
I don’t know how to explain how helpful and friendly was this visit, we just moved to town and I can not say more nice things about this community! We felt super welcomed, Edith Herrera is who took care of us, she was amazing and explained everything step by step ?? She helped us find the right bank account And what was more convenient for us Thank you thank you
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April 2021 by Amie D.
Standing here on a Friday afternoon to deposit a check. One cashier at the window and a long, slow line. This is crazy! Most people are deposting their paychecks today. Why one cashier??