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June 2025 by Johnny Rodriguez
The room was dirty. The floor had a layer of dust all over and left dust on our socks as soon as we took our shoes off. The chair in the room had grime and dirt all over the arms, it was absolutely filthy! The shower curtain smelled of mildew and we had to spray disinfectant on it before we showered and again after we used the tub. We will not be back!
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June 2025 by Cynthia Cook
I needed a handicap bathroom badly but made do with the king suite. I still like this Best Western I now live in Buda but would occasionally stay here.
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July 2024 by Boo Weekly jr.
I'm a Rewards member that should tell you everything you need to know
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July 2024 by WH C
CONS:
Room: Filthy and dirty. The floor is sticky, bed sheet is wet and the furniture had stains all over it. Also, the room smelled bad. The internet also didn't work inside our room.
Overall: not sure why this hotel has 4.4 stars overall. Nowadays most google review is inflated because of all the fake reviews. As in most best western hotels, you are better off to stay at Hampton Inn, Fairfield Inn, or Hyatt for similar price.
PROS:
The breakfast has many selections.
Rooms: The room smells bed and the floor is filthy and sticky. The internet also didn't work inside the room. Spoke to front desk and was told there is no other room.
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July 2024 by Flavio Solorzano
Had to go out of my town due to hurrycane risk. Look for a nice place to stay found this hotel and it fit all the expectations. Its nice. front desk girl "Maria" was super nice. Breakfast was delicius and has anything you could ask for. 100% satisfied and recomendable.
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July 2024 by Citris Butter Penguin Productions (The Flipper)
Location was a bit confusing,try to get here early or all the spots will be taken overall amazing room we booked a king suite very clean and amazing amenities along with an beautiful bathroom and couch with a cute coffee table and the staff at the front desk very sweet would definitely save this as our favorite spot to come again when visiting buda
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July 2024 by Mickey Mcgregor
Food & drinks: Big complimentary breakfast bar. All food groups covered.
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July 2024 by Callison Family
Front desk was very helpful and polite. Check in was simple. I always make a point to leave reviews when I can at hotels I stay, as a traveling nurse. I work overnights and it’s difficult to find an early check in. I often nap in my car and drive home when I’m near Austin, because I live in Houston. But this AM I’m super tired, cranky and the ac in my car is on the fritz only working when I’m move and not stationary. So, I’m telling you this to let you know - this place is going to get you in if they have availability. No hassle whatsoever. It’s nice to get off work after a long and trying shift and be greeted with kindness.
Room is clean, bed is super comfy, plenty of space in my room, even though it’s just me. Mini fridge is cold, TV is big, microwave is clean, shower is awesome! If you’re in this area - there are several hotels next to each other. I recommend this place above the comfort suites 110% and it’s a little bet less expensive during the week.
Rooms: Clean, remodeled, fancy shower, comfy bed, working equipment, feels like home
Safety: Good location, well lit, not remote area
Walkability: Food and stores nearby
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July 2024 by Arodd
Upon arrival Maria checked us in! Very nice amazing customer service !
The pool nice .
Now the rooms… they were dirty. Dust everywhere . The shower curtain smelled like cat urine . The floors had like soda pop that was not cleaned . The towels almost gave me a heart attack thinking they were bed bugs but it was in fact like grass weeds …
The people from upstairs woke us up at 5am!!!
Continental breakfast same old wherever u go…
Just pay attention to the rooms… deep clean or something …. The rooms need attention.
Nearby activities: A lot of restaurants ! Good too!
Safety: Very good and safe
Walkability: Everything is walking distance !
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July 2024 by Cathy Tucker
Very disappointed. Holes in the sheets, the night clerk looked like she hadn't combed her hair in weeks and the night activity was questionable. This was our second time here, the first was not good but gave it another try and this one was worse. We probably won't try again.
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July 2024 by Texan House
Morning in the dining room.
I'm not sure what role that old man has here, but as an employee, he seems quite impolite. He comes to collect food from the breakfast counter in a rather rough manner. He takes numerous plates, opens and closes lids noisily, and often bumps into things. He opens the microwave door loudly. His demeanor towards the guests appears unfriendly. He takes a plate with more food than anyone else. His expression is always angry. I have been here for four days, and every morning I encounter him. It's quite unpleasant.
The room is also not clean as they stated “we care clean”
Never comeback.
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June 2024 by Beth Lester
Pros:
Easy freeway location 15 minutes from South Austin, 20 min from airport.
Great breakfasts: cereal/toast/bagels; waffles; fruit; eggs/potatoes/sausage.
Clean
An error was made when we made our reservation & they worked quickly to make it right.
Flavored water & coffee often available in the lobby.
Free parking.
Kitchenette with full refrigerator & freezer (needed for medical).
Bath tub! (Needed for medical)
Quiet from traffic & neighbors
Comfortable bed.
Cons:
No housekeeping service the second day. Had to go to the front desk & wait for new towels.
Housekeeping came the third day but only made the bed. Ignored the dirty kitchen counter with the empty bottle of dish soap.
Very little stocking of kitchenette. One fork & spoon, a couple dishes & bowls.
One elevator was broken & repairman was delayed.
In-room air conditioner was very loud
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June 2024 by Cliff Mcdonald
Fantastic room clean well appointed quiet as a church mouse will be staying there for the next 13 plus weeks on a work contract
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June 2024 by nancy B
I rented 2 rooms at the Best Western. My husband and I were woken up at 1:30am by an employee Maria. She was knocking vigorously and came into our room asking who's name is the reservation name under and that no one should be in the room. It was 1:30am I was so confused and feared for our safety. I told her to speak to the front desk not realizing she was an employee of the hotel. Once Maria left the room I called the front desk and all I was told they are working on the confusion and hung up on me. I did not receive an apology from the staff member. The manager Hiren did not address the issue until 2:30pm, and that's when I received an apology and one free night stay for both rooms. Later that day I went back to the hotel and both room keys were not working and the staff forgot to leave towels. Do not stay at this hotel!!!! I guess our safety was worth one free night stay. I still don't understand why the staff member Maria was trying to get into the room at 1:30am. I asked to speak to the manager Hiren for the second time, and he never called me back. My parents stayed in the second room and let me know that someone was also trying to get into their room as well.
Noteworthy details: Do not stay at this hotel!!!
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June 2024 by Sindy Garcia
We loved the hospitality and cleanliness of this motel . The rooms were great as well as the location. We definitely will be returning to this location again.
Rooms: Very clean & comfortable
Food & drinks: Several locations close by motel.
