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September 2024 by Ky Win
Contacted about some collision repair on my Bus, but never heard back after submitting photos
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April 2024 by Gwendolyn Cacciatore
If you are in need of an estimate for a commercial vehicle DO NOT USE this company. After the Hailstorm in December of 2023, we were told to take them over to CTCS in Buda. We took all three vehicles in for an estimate for hail damage. We received the first estimate on one of the vehicles on 3/5/24. Today, I spoke with Mark-supposedly the owner-who asked that I not call to check on the status of the remaining two estimates needed for our insurance company. Mark stated, "He knows we need the estimates, and he will get them to us, when he gets them to us". My calling daily is only preventing him from working on other estimates needed. Well Mark, I need the estimates on our vehicles, so we can get the repairs completed and I believe 95 days to produce an estimate is MORE THAN ENOUGH TIME to provide three estimates, but what do I know? I do know customer service, and you Sir are lacking! It is sad to see a company with outstanding reviews turn to crap due to the change in ownership. Sorry to see Mr. Ohlman go. No star is warranted for this company. Google requires it!
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December 2023 by Lorena Gonzalez
Everyone was extremely nice and helpful. Great work done!
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September 2023 by Lori Hunt
Can't seem to get my RV scheduled for body repair. Guess they only want insurance claims. Called and left message , been weeks and no return call. I have used them in the past but not anymore.Service: Body & Trim
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June 2023 by Richard Head
Charged me a bunch of money and didn’t fix the problem. Gave them the chance to make it right and they didn’t care. Not quality people.
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May 2023 by Geo Speedy
hope you read this before you make a huge mistake. Save yourself the trouble and go somewhere professional. This place has very professional prices but. the work and quality of a Earl shire. I had an accident in my brand new took it to this said it would take three months to repair They kept my truck one year I had to call on beg for updates constanthey never called me once to give me an update. I went to pick up my truck the parts they installed were cheap after market very bad parts the paint job had Orange peel trash in it and runs. And the front fenders were loose because they were held in with wood screws. Obviously I did not accept the vehicle. He told me he would fix everything and I could pick it up in 3 weeks. He did not seem to care or think it was a big problem. Obviously does not take pride in this work 2 months went by I picked up my truck again. He said that's as good as it's gonna get. I'm being too picky I left that place went to the gas station and turned my truck off fill it up and my battery was completely bad and dead they. Have failed to maintain my battery. They had my truck running when I got there to hide the dead battery I had to get new tires eventually because they had flat spots from sitting for so long. I had to scrape with a razor blade overspread off of my windshield just so I could see a week later I opened my driver door and it fell off the hinge the left the bolts loose. My truck will never be right again and they don't care at allServices: Body & Trim
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February 2023 by Jason Radomsky
Mark and his team always come through when we need them! We love this place!!
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November 2022 by Stanislav Khauz
I was waiting for 2 months for them to get an estimate for my white shuttle bus e350, another 2 months to fix a small thing , and now I have to redo everything. Would never recommend them
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November 2022 by Karen Wood
This place came recommended. Lady at the front desk really struggled to get me scheduled. Told me she was too busy to find me a time slot to bring my truck in at the moment. She seemed so sweet but overwhelmed so I was patient. She said she would call me back at a certain time but she never did so I had to call her back each time. I went through this with her 3 times and when I finally brought my truck in, they didn’t fix it correctly. The problem was caused by lazy work actually. I called about it and she said the same thing to me again and promised me she would call me back at a certain time. I said ok but called someone else immediately. Got it scheduled and fixed somewhere else with one phone call easily. She has yet to call me back. Never offered a refund or a fix.
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November 2022 by Stanislav House
I was waiting for 2 months for them to get an estimate for my white shuttle bus e350, another 2 months to fix a small thing , and now I have to redo everything. Would never recommend them
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October 2022 by Stan G.
I was waiting for 2 months for them to get an estimate for my white shuttle bus e350, another 2 months to fix a small thing , and now I have to redo everything. Would never recommend them
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August 2022 by W C
Summary: did a bad job and avoided me to fix.Brought my Tommy gate lift in for basic maintenance. Came back worse than before and not level. Called for them to fix about 5 times and was told that they will take care of it and that they promise me they’ll call me back to schedule. They never did. I even called them out and they still never took care of it. Not quality people.
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August 2022 by Erin M.
I was really worried about the staffing at this location and the facilitation of my repair when I dropped off the car. They kept promising me an estimate (on 3 separate occasions) and it didn't even happen until the shop held onto my vehicle for TWO MONTHS. An estimate for repair should take max one day. On top of holding onto my car for 2 months, the estimate was provided and the work was started however THEN they realized they couldn't even DO the work. Never again will I go here and I recommend to stay away from this Mom and Pop shop 100%.
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June 2022 by David Pearson
I am amazed! Central Texas Collision Services truly takes the golden rule to heart. I'm the General Manager of a small moving company in Austin, we run 1 truck and a small crew so when we recently had body damage to our box truck we were extremely stressed about how far the damage was going to set us back. Everywhere we looked for repairs had wait times of over a month until we found Central Texas Collision Services. Kay and her team were ON IT! They were friendly, empathetic, and even though they were extremely busy they repaired our box truck in under a week. I think it's rare to find companies that continue to value and cater to small businesses. Cannot recommend them enough!Services: Welding
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September 2021 by Will W.
Great old-time Texas values and manners was what I found at CTC. I had a pickup door that was misaligned and driving me crazy because it would not shut, open, or lock properly. CTC got me in and out in less than an hour with a perfectly aligned door. Good people, Good service, Good pricing!
