-
June 2023 by Mike McCann
The employees are always so friendly and efficient every time I go.
-
May 2023 by Jay G.
This bank is probably great if you stay local, and only ever send money to Mexico. I imagine older folk might like it too, as it has a friendly, small town vibe, and keeps regular business hours, no more, no less. As for us, we had an account here and had problems almost every time we traveled overseas, to the UK, Europe, Asia or Australia. The transaction would be flagged as unauthorized, and the account frozen. So we'd be stuck somewhere without access to money until it got sorted out. They kept an old-skool Mon-Fri 9-5 schedule, too, so trying to get these snafus dealt with while factoring in international time differences, long distance phone charges, etc was a nightmare. Even when we told them we were going out the country, we had problems with using our account overseas. Trying to converse with their Lubbock phone staff was excruciating, because I don't have an American accent, and would get a beat of silence, and then an 'Ex-CUSE me?!' after I'd spoken. Small town in every way. So glad we switched to a big bank
-
July 2021 by Tammy Conlin
As a new customer, experience was great, pleasant, competant and welcoming . Scarlett was incredible!
-
October 2020 by Humberto Herrera
they don’t open Saturdays The time of closing is not the same in the website I don’t know why what a useless bank
-
October 2018 by Dennis Wilhite
Dealing with this bank has been a pleasure they always seem to be able to help most often when some of my employees that I give checks to don't have more than one form of ID after they cash it once or twice they know him they recognize them there's a problem they don't just brush them off and say no they call me it's been really good dealing with this Bank
-
July 2018 by RAMON PAREDES
Excelente servicio,disponibilidad de personal,agradable ambiente,,, y de paso el ofrecimiento de comida en fechas memorables,, gracias FALCON BANK
-
May 2018 by jorge ruiz
These guys are always VEEERRRYYY helpful. Definitely my most pleasent banking experience.
-
January 2018 by Pete Rodriquez
Extremely helpful even in odd situations.
-
April 2017 by Eduardo Fernandez
Horrible service, avoid them.
-
March 2017 by Fabiola Whittington
Really nice people friendly and fast !
-
April 2016 by Cookie S
Great place bank! People there are always friendly and always ready to help!
-
July 2013 by George Hernandez
The service is horrible. The branch Manager Lisa is far from professional, put your money in a REAL bank! This is not a professional bank, they need to be trained in Customer Service 101.
