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March 2024 by Aloisio Dias
Marie Dominguez was the Best tax professional I ever have.
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March 2024 by Kersten Haile
Our experience was not great. I booked with H&R Block to reduce the stress of doing our taxes and the entire experience felt chaotic and confusing. I caught multiple mistakes and the Sr. Tax pro we booked with missed an opportunity for us to reduce our tax liability, which we luckily found on our own. The one positive experience was the manager’s willingness to correct the problem and work with us when we found the mistakes. When we were assigned a new Tax Pro, Teresita, things resolved quicker and she seemed to be more caring/responsive than the original person we worked with. Overall it was a disappointing experience. I would suggest H&R Block prioritize hiring tax pros that lead with empathy, care, and understanding AND those that are willing to do the work to figure out where potential opportunities are for lowering a tax bill.
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February 2024 by Jesus Gonzalez
They made it easy to prep and present my taxes, also the professional helping me guided me every step and keep me inform, and with fast replies to inquiries.
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February 2024 by Ryan Chilia
Another cash grab for tax payers that doesn’t really look into all the potential write offs. Customer service isn’t great either. You’d be better off going with an actual cpa.
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November 2023 by Nancy Morales
Their mistake on my daughter’s taxes and then never submitted her information which she missed the deadline. Didn’t let her know. Still haven’t reimbursed her the fee she paid for a service they didn’t do! Horrible customer service!!!!
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October 2023 by David Allenson
I continue to have exceptional service.
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June 2023 by Zachariah Martin
My tax professional was very understanding of my situation and told me everything I needed to know to get my taxes in order to file I definitely wouldn't have been able to do this in the timely manner I needed to
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May 2023 by Cheryl Zinn
Filled out an IRS form for me in the summer. Reasonable amount of time to complete estate and personal taxes for my mother even when tax forms came late in February. Jamie answered all of my questions in a timely manner. Very knowledgeable. Follow-up was made so easy for me. I thought all prices were reasonable.
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May 2023 by Taylor Newton
Must say I’m pretty disappointed with the level of service received from this HR Block. My wife and I were looking to find a professional for long term relationship for tax planning and preparation for her small business. Everything started out well but then our business taxes were not completed and submitted until very late on the night of the filing deadline. At which time we had not seen our taxes on the portal or via email, and after the taxes were filed we could not get ahold of our professional by email or phone for a couple weeks to actually get a copy of our business tax return in order to complete our personal taxes ourselves. We have also tried contacting our professional subsequent to this in an attempt to do tax planning/prep for 2023 but have been ghosted. Now the taxes were done and appear to be done correctly but the level of service and lack of communication has been very discouraging
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April 2023 by Christi Ketzler
I have many words to describe my experience. But mostly just the past 25 hours.Jamie was overly tired (understandable it was tax deadline) and started imputing wrong numbers and speaking absolute gibberish to us. Saying “a barbecue selling job had us paying taxes to Puerto Rico and that it’s in our car when we get in there and it’s so nice” like what????We stayed patient because we understood she was very tired. We made no mention of being upset while we were there.After the system crash (not anyone’s fault. We also understood) she told us to come back in the morning. So we did.This morning after deciding to speak to a manager to double check what work had been done correctly after yesterday- Jamie got very mad. And flipped. Came out hostile and acted basically like we tattled on her to the principal. We leave. I get a call from the manager and she’s trying to reassure me to go in and finish it up and then wash my hands of her type of thing. We were reluctant but did. After we get in there Jamie was very mad and said we told her we didn’t want her to do our taxes so she SHREDDED everything. I got another call from the manager so at this point I lost it. Patty (the manager) went to see if Jamie had scanned in our documents like she was supposed to when she got them. Jamie didn’t. So at this moment WE, Patty and I, are panicked because all of our tax paperwork was shredded. Patty calls Jamie and Jamie apparently never shredded them and is now going to scan them in. Patty has been a godsend through this all. She is fixing everything.
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March 2023 by Kerry Thelove
Jamie was incredibly helpful and patient while we worked out our tax situation. We were filing joint for the first time and she really went above and beyond! Will definitely be going there as long as she is around!
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March 2023 by Patti Boord
It's the only place I will go! Thank you Jamie!
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February 2023 by Michael Hagberg
Jamie Ceniceros does a great job with tax prep. She is friendly and attentive. Made filing very easy. Definitely recommend her
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May 2022 by Christie
Two star rating because while Jamie did do my taxes correctly and promptly, when I went in for my appointment the first 10 minutes were taken up with her putting me off while she had a conversation with a customer who was yelling at her. I was rather put off by it but I didn't make any complaints. Now after I've got my taxes back I have two quick questions to ask, and the tax person won't return my messages. And I'm told now she's too busy with clients to answer my call. But she wasn't too busy to answer that guy during my appointment with her. So that's why I'm not giving a 5-star rating. I don't understand why it was okay for her to interrupt our appointment but she can't take 2 minutes answer my question, and I'm not even calling to yell at her. Just a quick question. I even got her email address from Debbie who said she would respond to that, but I never got a response to my email either. Somehow there's a double standard where other people can get their questions answered but for some odd reason mine can't be answered. So this place is useless to me I'll go to another tax place next year that can actually respond to my questions.
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April 2022 by Melissa W.
My husband and I went in and they lied to us. We received a letter from the ORS saying we owed when we reviewed our taxes before we went in more than once and we still had to owe $1,300 because our tax lady screwed up. We will not be back!
