-
November 2024 by Angelina Maciel
Whitney was great! Excellent customer service! She made my day.
-
November 2024 by Mike B II
I have used this facility for storage for a couple years now. I have always had a good experience until today. The attendant I had the pleasure of dealing with is Whitney. At least that what she told me her name was. Completely incompetent and not helpful at all. I scheduled a move out per public storage procedures and Whitney tells me there is a lot on my empty unit. I didn’t put it there because I removed my lock. Whitney was very un helpful and unprofessional. I’m had to drive 20 miles on my lunch break to deal with this because no attendant would be there to help me after hours. On my arrival guess what I found. No lock on my unit. A wasted trip. No apology, no admission of their/her mistake. Completely unprofessional. I have had great customer experiences in the past with other attendants. Either Whitney is having a bad day or she needs more PS customer service training. Horrible experience today.
-
October 2024 by Kimmie Gonzales
Horrible, horrible. Started off only paying a hundred and something a month. Shortly after they sent me an email stating it was going to go up by $17 dollars. Received the bill and it was $232...they are a bunch of cheaters. The girl I was finally able to speak to told me that they raised it according to the space of the other units that haven't been rented. When I repeated what she said back to her and asked her how I was being charged for other lockers that aren't rented, she stated that's not it exactly and tried to word it differently like I was uneducated. I was able to get them to drop it down to $170 then it went back up to $232 now it is at $301. So basically you will start off low then they will quickly raise the price, they are lists and cheaters. I shouldn't have to pay for unused lockers, that's not my problem or anyone else's.
So it was $125 when I started, then jumped to $232 (argued, then dropped back down) $170 then back at $232 now at $301....it's a rip off! Don't trust them!
-
October 2024 by Kenny Wojtowicz
Kobe walked me and my girlfriend through the vacating process for our unit. He was very helpful and knowledgeable about what he does and how things work. He also kept the place very clean. Will store stuff here again.
-
October 2024 by Rodney Guerrero
Great customer service with Whitney Ballard. She explains the products so we can get the best deal and value for your storage needs .
-
October 2024 by Isabella Garica
Ria and her district manager are amazing they went above and beyond solving some small issues. They are just absolutely amazing people. Thank you I appreciate them.
-
October 2024 by James Ochoa
The team at Public Storage, at 16091 S I-35 Frontage Rd in Buda, is fantastic! They demonstrate an uncommon customer service attitude, which is very much appreciated.....especially nowadays. Thank you!
-
October 2024 by Ilse H.
Andy was sooo helpful with my rental today! Very informative!
-
September 2024 by Amina Qasir
Speaking of the Public storage at 850 FM 2001 in Buda Texas, Kobe was wonderful! Very polite, Professional and knowledgeable about the size of unit that would best fit our needs. The 10×10 was perfect for our household appliances! He gave us the sense of security we looked for in storing our treasured belongings! Thanks PS!!!
I had to make sure the review went to the right place :)
-
September 2024 by Madison Andrews
I had a little bit of a hiccup last week regarding an appt but it was quickly resolved & I couldn’t be happier. I have been renting here for two years and definitely recommend Public Storage!
-
September 2024 by Cass Schnautz
Priscilla was the most helpful person! I needed to move into a larger unit and Priscilla made the process fast and helpful! She also gave great customer service and always had a smile! Makes me love storing my stuff at this location!
-
September 2024 by Crystal Aranda
Called this location for a payment. Manager Ria was really patient and helpful.
-
July 2024 by The StrobelHouse
Stopped in to try and get a bigger locker today and had a lot of questions. Priscilla and Kayla were both working and they couldn’t have been more helpful. They were kind and were smiling the whole time. They never made me feel never rushed to make a decision even though I was t ready to rent yet. They were able to answer all of my questions fully and showed me the different units. These are the kind of employees Public Storage should hire and have helping customer. I couldn’t be more happy with their help:
-
July 2024 by Flip Romero
I recently had the pleasure of storing my belongings at Public Storage in Buda, and I cannot say enough good things about my experience. From the moment I walked in, I was greeted with a warm welcome and exceptional customer service by Priscilla, the amazing manager of the complex.
Priscilla's professionalism, knowledge, and friendly demeanor immediately put me at ease. She took the time to understand my storage needs and helped me find the perfect unit for my belongings. Her attention to detail and willingness to go above and beyond to ensure I had a positive experience truly stood out.
The facility itself was clean, well-maintained, and secure, providing me with peace of mind knowing that my items were in good hands. The convenience of access hours and the easy-to-navigate layout of the facility made the entire process smooth and hassle-free.
I was impressed by the level of customer service provided by Priscilla and the rest of the staff at Public Storage in Buda. It is clear that they take pride in their work and genuinely care about their customers' satisfaction.
Overall, I highly recommend Public Storage in Buda to anyone in need of storage solutions, and I cannot thank Priscilla enough for her exceptional service and dedication. Thank you for making my storage experience a positive one!
-
July 2024 by Monica Murray
Jennifer was wonderful to work with. She immediately offered assistance upon arrival. Jennifer was knowledgeable and exhibited a friendly disposition. She exceeded expectations as our storage needs were met
