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February 2024 by Dana Lozano
My husband and i tried the Tmobile in SPM and they were pretty rude, so we drove a little further down to Buda and was helped by Jonathan.He was super awesome! Definitely answered all our questions and was super funny lol he was just amazing overall, and im super glad i was able to get my phone fixed!definitely recommend the Buda location ?Thanks again Johnathan!
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February 2024 by Melody Rodriguez
Yesterday I was helped by John he was very HELPFUL, FRIENDLY overall the experience was EXCELLENT love the customer service thank you for the new phones!!!
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February 2024 by Slimy Slow
Best experience by far at this mobile store appreciate John for all the help and hard work
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February 2024 by Laura Rodriguez
Phone deaths are frustrating, but when there is a team of people available to guide you through the loss, the experience can still have a positive outcome. John is a genuine sweetheart and hard worker for the customer, I observed this in every team member all the way up to the manager as well. Even mom ended up with a new phone and watch. I highly recommend this location, they welcome and answer all your questions and hold a level of patience for the demands of the job that is commendable. Thank you so much for all your help!
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February 2024 by Suriah R.
Excellent customer service by John! Very personable!
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February 2024 by Taylor Bailey
I signed up for t mobile phone and internet plans at this location about a year ago. Today I went in to get my partner added on a line with a trade-in promo. Jonn hooked us up!! He took the time to review my account and find all additional upgrades I qualified for. We ended up paying $10 in sales tax total, walking out with a free iPhone 15, two Apple Watches and a set of AirPods plus an upgraded WiFi box. Could not be more pleased with our experience - everyone was so friendly and helpful every step of the way. Thank you!
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February 2024 by Jessica Lopez
Yesterday afternoon Jonathan and Jaime helped assist my husband and I get new phones. They found the best deal for us and were very informative and helpful. Jonathan was very friendly, patient, and hospitable. Would definitely recommend going to this store if you need help!
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December 2023 by Katy Delgado
I was helped by Jonn today and he was so helpful, friendly, patient, and knowledgeable. He knew what to do to get my phone plan switched over to T Mobile from another carrier. He made sure all of my questions were answered and everything on my account was good. He took the extra time to make sure everything from my old phone was backed up and making its way to my new phone. Thank you Jonn!!
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November 2023 by Roy Esquivel
Showed my wife how to use her new iPhone 15 bro. She did not learn to use the camera. They also put a screen protector on my phone. Also install the liquid screen protector on my tablet. John was helpful with everything we ask him to do for us. Wishing him the best. He's a new employee.
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November 2023 by Cassandra Galvez
Had an awesome experience with Jesus who helped me activate my new iphone 14 when the Apple store did not want to even though that's their job. Jesus was quick with the process and explained thoroughly what to do. Definitely will return for their services.
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November 2023 by Tosha Ridgeway
I went to this store on Sunday, October 22. I had purchased a phone case from the Kyle T-Mobile store the day before. I walked in to the Buda store with the receipt and they refused to exchange it for me saying it would "mess up their inventory." I then had to go out of my way to go back to the Kyle store where they informed me that the Buda store absolutely could have helped me. There wasn't even another customer in the Buda store when I visited, and the two male employees still wouldn't even try to help.
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November 2023 by Red Bull
Could be better...looked online to see if phone was in stock, it was but when I asked they had none. Trying to push another model that I didn't want. Friendly people, but avoid this place.
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October 2023 by Cat
Jesus and Madison were a huge help and so kind! I had my phone stolen today and I was feeling so down about it they both listened and then Jesus jumped right into this big project of getting it replaced. He spent time researching, calling customer care, and doing literally EVERYTHING he could to help me out today. He was dedicated and had such strong communication about positives and challenges along the way. I appreciate them so much. They were trustworthy, listened to my needs, and I felt like they were helping me make the decisions that are best for me!
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September 2023 by timothy porter
Jerrell was very knowledgeable of what we wanted
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August 2023 by Dariane Arca
The staff is VERY helpful! Mr. Jarrell made the necessary phone call for what I needed, even though I could have done it on my own/my own time. While I was there, the young lady in the staff was helping out an elderly woman how to use her phone— and there was no hint of annoyance or what not with her voice. Rarely see that nowadays! Thanks y’all! ?
