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September 2025 by Mar B
JUST CAME FOEM DRIVE THRU AND I WENT TO DEPOSIT A CHECK AND $500 in cash THE YOUNG TENNAGE GUY “ FORGOT” to DEPOSIT MY CASH TO SAVINGS I WENT BACK AND TOLD HIM AND HE SAID HE FORGOT BEWARE AND ALWAYS LOOK AND SEE HOW MUCH U HAVE IN UR ACCOUNT BEFORE DEPOSITING !! I WILL CONTACT THE MANEGER ABOUT THIS !!! Almost cost me $500!!! He almost ROBBED ME 500!!
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August 2025 by John Johnson
I simply wanted to sit down and speak to a representative and go over my options. This apparently isn’t the place for that. I have never had an experience like this at a RBFCU location. Banking doesn’t exempt you from customer service. Blown away by the experience of unprofessionalism displayed today…..
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July 2025 by katie
I was helped by Ann!!!! She took care of my situation, was very kind, and I felt like she went above and beyond to make sure I was good to go. Thank you Ann and god bless you!
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March 2025 by Sandra West
The staff is excellent. They assisted me in a number of transactions.
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February 2025 by Johnny Lemon
We went to the rbfcu spring branch to do a trust account. Very helpful staff. We set up everything online with a rep. Yeidi did a fantastic job, took care of everything. Thanks Yeidi
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February 2025 by Nancy Pozgay
Could not access my 1099-DIV tax form on 1/31 and went to branch. Made excuses that they’re upgrading their systems and I explained this has happened the last two years. I ask for the branch manager who was polite, but couldn’t provide me with the statement to file taxes. I mentioned this is required by 1/31 and said need to wait till 11:59pm. My partner was able to print his 4 days ago. I’m a small fish but shopping for new bank.
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January 2025 by Micah Stewart
Disappointing Experience for a Long-Time Customer
I’ve been doing business with this bank for years, but I’m seriously considering leaving after my recent experience. I run a plumbing company and deposit large checks frequently. Recently, they told me they would be holding a small check until they “confirm” it cleared my customer’s account. When I asked how they’d verify this, their solution was for me to contact my customer directly and have them send a picture of their bank account!
Are you serious? This is completely unprofessional and frustrating, especially for a business that deposits large sums regularly. The lack of basic trust and customer service is unbelievable. I’ve been loyal to this bank for years, but this kind of treatment makes me question if they value their long-term clients at all.
I’ll be exploring other options moving forward.
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November 2024 by Nancy Linville Krueger
Every time I try to login to my account, I can never get in it. It’s a freaking circus trying to get things done. I wish you guys to get your act together or I’m changing banks. Plus when I try to get into it you end up locking me out because I have to keep trying to get in. I’m getting to where I hate this bank.
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November 2024 by Jess Harris
Absolutely the worst experience I have ever had at an RBFCU
Management needs to be looked at entirely
AWFUL AWFUL AWFUL
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August 2024 by Dylan Mcmillan
I came in to make a withdrawal this morning and had the best customer service. I think I’ve ever
had at a bank. My teller was Clair and she was absolutely amazing. Thank you for your help.
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April 2024 by Gayle McBride
Employees are friendly, but extremely slow. Why have 5 drive thru lanes open with 1 person working them? I've been in line for close to a half hour now. This is the worst RBFCU I've been to. I can't go inside with a sick 5 month old infant either.
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April 2024 by Mark S
Fast and efficient service. What more can you ask for.
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March 2024 by Yakaira Torres
Don’t recommend, used to be a great bank, now not so much, they look for any way to charge fees, then they don’t want to help, they are the worst on sending notifications and it seems like it’s done purposely so they can charge fees. When you call customer services it takes a very long time to answer, I’ve emailed them and I will change my review according to how they help me.
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January 2024 by Mark Martinez
Great tellers, Sarah was very helpful and the transaction was very smooth. Would deposit here again.
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January 2024 by John Estes
I really enjoy using this Bank
