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August 2023 by Google user
Expensive as heck but got me in without an appointment when it was an emergency so pleased with the outcome after it was over.
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April 2023 by Randhi T.
They use to be wonderfu! I had taken my pets there for over 12 years, recently my senior dog was dying and they wouldn't make an effort to get her until the next day, they suggested I take her another Banfield 40 minutes away in Mansfield where she died. That is terrible!! Because of that I will not go there again! Banfield Mansfield was so sweet and compassionate, they made every effort to squeeze me in! I'm so thankful for them!
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November 2022 by Shawn N.
I have a senior dog who can't be around men or other animals. The staff here has always accommodated me. It's a stressful job but you'd never know it based on the demeanor of the folks that work here.Dr Sloan is fantastic. They are quick and to the point, reassuring, and friendly.I will always take my pets here.
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July 2022 by Debby Smith
Getting Maley checked out and her first round of shots! If you need the world's best vets to care for your fur babies....come here! My family has literally used this office since I was about 6 years old or so (when they were in the shopping center with JCPennies). Dr. Camp, Dr. Butler, Dr. Burch, and Dr. Sloan are all amazing! We don't use just one bc they are all that great. And the office staff is just as great. I will fully ditch an office if the front desk is full of major twatwaffles....not here! They always take turns wanting to hold and love on our babies. I couldn't be more thankful for such an amazing facility to be able to care of our pups medical needs!!!! 100000000% the best in the universe! One more thing....they doctors talk to you like you're a person. They make sure you understand what is going on with your baby, and understand the financial side of things so they do their best to get you the best price/treatment for your babies!
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June 2022 by Todd Baker
I just had the most frustrating experience at this place. I was told to bring my dog at 9:00 because she had a skin irritation. The lady that took my dog told me it should take an hour. At 10:15 I went to pick up my dog and was told that the vet had not seen her yet and that it usually takes 3 hours. I’m not sure I wasn’t told that to begin with. It 3 hours seems like a long time when all my dog needs is an allergy pill or a shot. At noon I called and was told she still had not been seen by the vet. I made some comments about this not being a kidney transplant and she just has an allergy. The lady on the phone put me on hold for a few minutes and then said…”your dog is not ready yet and we will call you when she is” and hung up on me. At 2:00 I went to the office again and my dog was still not ready so I told them to go get her for me. Then the vet came out explaining to me what was wrong with my dog. He mentioned skin irritations basically everywhere except the one area she had been scratching which was her stomach. I asked him if anything had been done to treat my dog in 5 hours? He stumbled around and then said no. I told him I was not paying a dime and to get my dog or I would go get her myself.This place is horribly managed, rude, and do not set patient expectations correctly. Why would it take over 5 hours to treat my dog? Get the pets with simple issues in and out. I have heard from several people that this place has gone downhill but I still went anyway…never again!
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March 2022 by David Gonzales
My dog threw up some pink reddish puke and after taking to my vet they said to take my dog to the ER and we ended up here. They took really good care of my dog and went over every step they were taking with here and even help me on the price by giving me different options. Definitely recommend
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February 2022 by Philip Woodward
Ridiculous rules, rude front desk personnel. Ever since it changes to Banfiled the quality has gone downhill in regards to patients and owners. Swapped to Alvarado Vet Clinic off of 67, much much better.
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February 2022 by Deena Fenwick
A good place for animals, the Doctors and staff are very thorough, caring and listen to the issues.I highly recommend.
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February 2022 by Jack M.
Thanks for taking care of my baby!!! Wonderful job! You are very caring and did so good. It's hard to find caring people in business now days!
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January 2022 by Christina Patton
It was my understanding that my 2 dog's were chipped 3 years ago when they were spayed. One of my dogs was lost and I called this office to verify that they were chipped, since when I ran the chip number and it was not bringing up anything. The very rude person on the phone who obviously hates her job told me they did not chip them. They sent me home with a zip lock bag for each dog with their chip card and collar tag with their names written on the bag, so why would they give me this if they weren't chipped? Took my dogs to a different Banfield vet this morning off of Hulen in Fort Worth and come to find out they are chipped. Fort Worth location is AMAZING, just to throw that out there. Very professional and organized and friendly. Burleson office failed to register their chips. It seems since day one we have had issues with this office. VERY unorganized, unprofessional. Everyone was always friendly until this call. I will compliment them on that. Switched vet's due to this. Will never take my dogs here again and would not recommend anyone to.
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October 2021 by Fay Gardner
I canceled the appointment.
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September 2021 by Andria Prasifka
We love Dr. Butler, but the front desk communication is a little frustrating. I do thank them for their service, but we are switching vets.
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July 2021 by Curt W.
Love DR Burch but the corporate takeover of this place negates the value of a great veterinarian,so today was my last effort to keep my business with this corporate business with shareholders and a office manager calling the shots and not the Doctor I'm too old to be forced into doing business without the doctor not running the show ,at every chance the office staff tries to up charge and find out how to max out your bill what was $214 to bring a cat in now is twice the price and to add insult to injury I can't get back in for weeks with chronic Heath issues once I fell for the plan deal , so now I will take my 2 dogs and several cats elsewhere,I really felt like I should have been treated like a rewards type customer with all the animals I brought in ,not to mention the occasional rescue we would sponsor, can wait for my Dr there to end his contract so I can Find him somewhere else in the county . All this and I can say I know how a medical practice is supposed to be run as is I sit in on board meeting at my family's owned plastic surgery medical practice and the way management is suppose to treat customers is night and day apart . Let me be clear the entire issue I have here is with the office staffs lack of professionalism in my opinion
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June 2021 by Tiger
Caring and courteous staff.
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May 2021 by Melissa L.
Honestly I don't care what they call this place Dr. Burch and his team are AMAZING! Anyone with a negative thing to say about the doctors are ummmmm complete morons ! Yeah the place is busy but I believe the heart of the place is what matters. You could have a wait getting your dog .. O WELL .. maybe because so many people love them. I can never ever say enough good things about Dr. Burch and his staff. Banfield or not I will always (god willing) have them as my animal care team. And if they leave we will follow! Ps to comment on lack of care .. wowIs all I can say because they know me and pets by name and again Dr. Burch goes way way out of his was explaining in detail everything and has never once dismissed my concerns. Y'all need to chill about you "wait times" and consider maybe there's a reason your waiting -end rant