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November 2023 by Shannon Bowcock
I unfortunately came here for the first time to put my very sick dog down, it was the hardest thing in the world and honestly the Dr and his staff went above and beyond to make the process as easy as possible, they were so good with my dog all the way up to his final breath. When I picked up his ashes I was absolutely taken back by what I received, they put him in a beautiful wood box with a dogwood carving on top of the box inside a beautiful blue satin bag, they also gave me his pawprint on a plate with a holder for a display and a bag of his hair and some beautiful words. I couldn't have had a better experience at such a terrible time. I appreciate this hospital and everyone involved for everything.
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November 2023 by Aisha Byrd
This location is absolutely AWESOME!! The staff and doctors provide all 3 of my furbabies with so much care and compassion. They are very patient with my Nacho as he can be a little grouchy. The doctors are very through and provide the best recommendations for my pups.
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November 2023 by Janet Brunson
This place was amazing!!! My Great Dane had to have emergency hysterectomy and they did what they could to help me!! The tech name Jordan was wonderful and uncover angel !!! She made my Great Dane feelSafe as well for my family!! Dr.Slone was great as well! They definitely will be the vet I take my fury babies to allThe time!!!
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October 2023 by Karon J.
They charge $$$ 500.00 + to spay or neuter your dog. Make you wait at least 30 minutes to pick up your dog, and all meds are triple what you pay at other vets. Deep pockets required. Some of the front desk employees are really nice and try to be helpful.
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September 2023 by Elisa Daigle
My babies get taken care of here and they are wonderful people. Very patient especially with Nova my 4lb yorkie. She gets so excited she tends to pee and the lady caring for her was so kind and understanding. Both Cody and Nova have the wellness plan and get treated here regularly. They are great people who are patient and kind. I highly recommend them!
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September 2023 by Cindy Brown
Really appreciated everything they have done for Simba. They are very expensive but the kindness, true concern and empathy for your animals is amazing. Then at some point you realize that your animal is 14 years old which would be a 98 years old in dog years and he's had a good life and it's time to let him go in peace only to find out that's another very expensive treatment. ?
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September 2023 by Shawna Villarreal
We realized our puppy had an ear infection on a Saturday morning. Our normal vet was closed so I called several in the area. None had openings and Banfield was my last hope. I called them an hour before they closed. They initially said they didn’t have any availability on the books but after asking what the issue was, they made time. They saved me from having to take my puppy to the ER and had him feeling better in no time.
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September 2023 by Leigh McCormack
Horrorible. I was a new client with a newly adopted furbaby. They set up an appt, then they want to take your pet to see the vet, and you wait in the waiting room??? And then they will come talk to you about your furbaby in a full waiting room??? I told them no, I want to be in the room when they examine my furbaby. Then, I had to wait another 30 minutes for an available exam room after already waiting 20 minutes?? Then the vet just checked her weight and list to her heart - that was it?? What about checking her incision, her skin, her ears, her mouth, and her eyes?? None of that.
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August 2023 by Angela Vacio
This Banfield is the most amazing team I've experienced. I recommend all Banfields, because no matter which one I have been, they are always wonderful! They must go through a training that has the staff treat all dogs as if it were their own... But this staff takes it to a higher level. I love ALL of their hearts, kindness and compassion. I can't thank them enough of the love and support that they have for me and my pets. If I ever win the lottery, they will all be on my list to bless! Thank you ladies and gentlemen for all your hard work!
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August 2023 by Steve
Never again! Made appointment for 11:00 AM next day with Dr Fowler, being told she was very good with cats. Received call day of appointment, asking if I could bring my cat in at 10:45 instead so "Dr Fowler could spend more time with him". Once at the vet's office, assistant told me to leave cat there because Dr. Fowler was running behind but could examine him in a few hours. I wouldn't do that because my cat, Hank, is a house cat, was 18 years old and staying in a carrier for hours would stress him. So assistant said she would check with Dr Fowler to see if we could come back later. Assistant came back, saying Dr Fowler could see Hank at 4 PM. WHEN I RETURNED AT 4, I WAS TOLD THAT I WOULD BE SEEING DR TAYLOR BECAUSE DR FOWLER WAS OUT SICK ALL DAY! Dr Taylor prescribed and dispensed Tobramycin (also used for humans) for his runny eyes (which is working very well) but CHARGED ME LITERALLY TWICE THE AVERAGE PHARMACY PRICE FOR THIS DRUG!
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August 2023 by bryah m.
JJ was seriously so helpful w out even having to ask for help. I brought my two big dogs and had my toddler w me and I wasn't sure how I was going to get everyone inside. JJ kindly offered to handle the dogs while I grabbed the baby. She answered all my questions and really helped me calm down a little bc the situation was very chaotic for me. I'm so thankful for her help and just being an overall supportive and kind person. The world needs more JJ's! Front desk lady was super kind and so was the doctor. All around great experience, but definitely made it out alive bc of JJ! Thanks for the help.
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July 2023 by Angela V.
This Banfield is the most amazing team I've experienced. I recommend all Banfields, because no matter which one I have been, they are always wonderful! They must go through a training that has the staff treat all dogs as if it were their own... But this staff takes it to a higher level. I love ALL of their hearts, kindness and compassion. I can't thank them enough of the love and support that they have for me and my pets. If I ever win the lottery, they will all be on my list to bless! Thank you ladies and gentlemen for all your hard work!
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July 2023 by Terry Takvorian
Unfortunately, I had to put my cat down just short of her 15th birthday. I was so distraught. The people at Banfield Alsbury, were so sympathetic and sweet. I even received a sympathy card. Number One pet hospital!
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June 2023 by Mikel Johnson
Nothing like it was before Banfield bought them. Got a quote to sedate our dog to clip his nails $150-$200. Dropped him off for a 10am appointment. Had to be morning for the sedation, couldn’t be afternoon. Got a call 1245, almost 3 hours passed appointment time, stating to clip his nails would be $280. Feel like it was scam to get him in the door like most rip off vets that think once you’re in then you’ll just pay it. STEAR clear and go elsewhere so you don’t get scammed.
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