-
July 2024 by Cherrie Simison
Representative did not resolve phone issue and never reviewed any sales documents with my new iPhone order
-
June 2024 by Kennard Lakes
Allyssa went above and beyond her duties too help get my payment resolved I really appreciate her service should get a raise
-
June 2024 by grace sledge
allyssa was badass. made sure we left completely satisfied.
-
June 2024 by kollin steen
Usually this place is rude and messes our family bill up.
We still decided to go there anyways because it’s the closest.
Thankfully we did because our rep Tristan was able to fix my phone that was stuck on the apple logo which then allowed me to trade it in and save 1k$ on the phone i wanted. Tristan went to great lengths to make for sure we were taken care of and satisfied with our trip. Which we were. ?
-
June 2024 by Roman Saenz
Man I just wanna say that Allyssa really came through today making sure I wasn't screwed over when getting my phone replaced. Insurance people didn't even try to look up my claim before sending me back to the AT&T store and she so effortlessly and smoothly took care of me!
-
May 2024 by Cyndy Miller
I came in to purchase a $1200 phone. The employee who sold it to us did not ask nor disclose that they were adding insurance and an extra $6 monthly fee (AT&T Next Up). When I got home, I looked up my upcoming bill to be sure it was correct. Those extra charges were there. I called AT&T, and the customer service rep told me this has been a big issue at the stores. He said he can't remove these unauthorized items until 14 days after the purchase. He called the store with me on the line, and the salesman who had done this said it is automatically added by their system, and it's "his bad" that he didn't tell me of all the extra costs. He claimed he couldn't take it off, but his manager Alyssa might be able to. She was not there, but I could call her tomorrow. I called 3 times. They would not put Alyssa on the phone, and would hang up on me, sending me to corporate customer service. Awful store with predatory practices.
-
April 2024 by Cynthia McFarland
The young man, Kiefer, who assisted me was professional, patient, kind, friendly, thorough, helpful and very knowledgeable. My visit there was quick and the best. Customer service matters!
-
March 2024 by Lisa Norvell
Clean, friendly staff, and well organized. Allyssa L. was extremely helpful and knowledgeable about the phones and services. I would highly recommend this store!
-
March 2024 by annette connally
The manager is always such a help , I have needed help with getting a new phone, she assisted me with that , I needed help with my watch , she did that also now I am going to get her help with my iPad .. Allyssa is such a blessing and she always makes sure that we are completely taken care of before we leave. Great job !!
-
March 2024 by lacy lawrence
Visited the burleson location and had a wonderful experience, the manager allyssa was very helpful!
-
March 2024 by Matt Quinn
Super friendly service
-
March 2024 by Bryan Welch
Staff was very attentive and helpful manager Allyssa was friendly and helped smooth over all my questions! Will definitely be coming back for all me phone needs.
-
March 2024 by jenna lawrence
Gave great customer service! the employees are super sweet and helpful.
-
March 2024 by Allyssa Lawrence
This store is very clean and the employees are nice and knowledgable.
-
February 2024 by Sharontatum2013 3012
The att store off john jones they give you expect services really friendly I believe young man name is Austin I sure hope and pray that I got young man name right He deserves some kind of recognition
