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April 2024 by Richard Brent L.
I went to this Best buy yesterday. I got a brand new TV from a replacement service that was shipped from Best buy. I talked to three customer service people. They said just take it to the nearest Best buy. Replace it for a bigger TV if that's what you want or different one so I go up to the Best buy in Burleson in the bone-headed manager said you had to have a receipt and I said I talked to customer service. They said as long as they can look and see it was purchase from Best buy that you could return it and get store credit to buy a bigger one if you wanted or this idiot told me that You had to have a receipt so I call Best buy this morning. They told me to go to another store because that manager is not following Best buy procedures and he is wrong. Kind of sad when you're a manager. Don't even know store procedures or company procedures. I guess anybody could be a manager at Best buy
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February 2024 by Noe Mireles
John and Austin were busy but instead they helped me get a new elite controller GREAT CUSTOMER SERVICE
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February 2024 by Ysrael Placencia
Johanna was amazing and very helpful
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February 2024 by Cristian Berumen
Johanna was so helpful in explaining different computers and what to look for in them. Very nice and made my trip to Best Buy very welcoming. Will be returning
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February 2024 by Michael Elrod
Best buy is fine, but there is no inventory of s24 ultra cases.
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February 2024 by David Alfaro
Alot of empty shelf and not up to date with products, at least in the car section.
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February 2024 by Star Meirose
Could not find any body to help me. Felt like a ghost town.
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February 2024 by Dorothy Mansel
Nice people and clean store
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February 2024 by Lisa Fletcher
Always the best in Electronics!
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January 2024 by Lisa Cryer
Lots of electronic stuff for whatever your needing and looking for.Staff is super nice and helpful?
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January 2024 by David Hutson
You need better soap in the bathroom some of us get pretty dirty
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January 2024 by Isaac Small
I wanted a quick visit so I ordered ahead for pickup. Had to wait behind 4 other people in the checkout/customer service line. I could have gone there and picked the item off the shelf and would have taken the same arduous amount of time.
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January 2024 by Bill Allen
Helped me with a return quickly and very friendly about it.
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January 2024 by Amber Garces
jazmine was so nice and friendly. She was very knowledgeable and answered all our questions without getting annoyed. We ended up leaving with a good deal saving almost $500 thanks to her help. 10/10 if you need anyone Jasmine is you’re girl.
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December 2023 by Vanessa Fernandez
I recently visited the Best Buy in Burleson, Texas, and had the pleasure of being assisted by an exceptional employee named CJ. This review is a testament to the high-quality customer service and expertise provided at this location.Upon entering the store, I was looking for iPads and other Christmas gifts. CJ, with his profound knowledge of electronics and gadgets, guided me through the options. He not only knew the ins and outs of each model but also explained them in a way that was easy to understand, demonstrating his expertise in consumer electronics.What made my experience at the Best Buy in Burleson truly remarkable was CJ’s enthusiasm and commitment to customer satisfaction. He provided personalized recommendations and shared useful tips, ensuring that I made an informed decision. His approach was not about making a sale; it was about providing the best customer service and ensuring the customer’s needs were met.CJ’s professionalism was evident in every aspect of his service. He was attentive, courteous, and efficient, making the entire purchasing process at Best Buy a breeze. He even offered support for any future queries, highlighting the store’s dedication to post-purchase customer care.I left the Best Buy store in Burleson, Texas, extremely satisfied with my purchase and the service I received. CJ is a fantastic representative of Best Buy’s commitment to customer excellence. I highly recommend this store for anyone in Burleson looking for top-notch customer service in electronics retail.Thank you, CJ, for making my shopping experience at Best Buy in Burleson an outstanding one!
