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February 2024 by Cindy Kobielak
Clean room, friendly services & designated dog area.Bonus... very nice dog park .03 mile away. Safe area to take a walk.Breakfast was decent. Like one other person's comment, I don't understand why the coffee machine only fills the cup half full. They need to adjust this.I didn't use the pool or hot tub. It seemed cold in the room and the hot tub wasn't hot enough for me.Hope to find more places like this on our travels.
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February 2024 by Luis Felipe Guarín Ruiz
The hotel is located in a pretty area near to restaurants and tourist attractions, the rooms were clean and the amenities too.The service was also great. The front desk staff was super nice and friendly, Leslie was really helpful and collaborative!Also housekeeping staff was outstanding! Sarah took care of us and was really charming.Overall a great experience, will recomend.
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February 2024 by Scott Hanna
Decent rooms. The only feedback I have is for plugins. There was one plugin near the bed that was for the lamp and alarm clock. I use a cpap machine to sleep so I had to unplug something. Then still needed to find a plugin to charge mine and my wife's phone.
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February 2024 by Elisa
Once again, Best Western comes through. Economy pricing with a clean, friendly, well maintained hotel. Perfectly located to South Ft Worth and Burleson area. Few might know it, but as someone who has lived in the area.... There's a great paved walkway near the hotel that goes under I-35 by the golf course one direction and through neighborhoods to a playground area if you head east.... About 4 miles round trip if memory serves me correct.Walkability: See original review
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February 2024 by Brianna Edwards
Super clean! Wonderful luxury amenities! Excellent service! Indoor heated pool and hot tub, hot fresh plentiful breakfast! Dont miss your exit though or youll pass it up and have to take the back road around!Rooms: Rooms were EXTREMELY CLEAN! We even used a blacklight to go over everything...and other than a few spots and speckles on the floor....everything was superb! Great showers with super hotnwater and good pressure. Quality soaps and shampoos! Comfortable bed for a good noghts sleep! Ac/Heater worked well and quickly!Safety: Hotel is secured and under constant surveillance!Food & drinks: Wonderful hot breakfast with meats, eggs, pastries, waffles, and a cappuccino machine!Noteworthy details: Outstanding and genuine customer service!
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February 2024 by Natalie Hahn
Home away from. Home. Breakfast,pool rooms everything was great.
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December 2023 by Lanette Laws
ROACH and Very disappointed in the response of staff and manager. My husband and I came to visit our son's family and party. We are both 63 and my husband only has one arm and many old injuries. About 11pm, a roach was running across our night stand by our drinks, which a smashed. with my yeti. Called the front desk immediately and the only compensation they offered us was to change rooms. That was not feasible, because we had clothes and stuff scattered all over the place and even hanging, since we had returned from the party about 7:30 and were exhausted. I would have to do all this by myself. Yes my husband could throw things into a bag and help guide the cart. However I was exhausted from helping get food ready for the party. I requested compensation for one night, since we were leaving the next morning for a 5 hour trip home. Our vehicle has disability placard wich we definitely definitely used for parking. I asked to speak to the manager on the phone, and was told he would be in in the morning around 9. Went to the desk about 9:30 and was told he was not in , but had left a message, that they had offered us to change rooms late the night before. You know the saying, one roach seen, a thousand hiding. I was very disappointed in the front desk ladies remarks. I went to the desk alone and she said something to the effect that, so the husband helping you pack up this morning is the same one that couldn't help you last night. My husband had been bringing the car up and walked up. When she saw he was truly disabled, I think she wished she had chose her words and attitude differently. I didn't sleep all night worried a roach would get on me or our clothes and lay eggs...disgusted and disappointed! My so has over 50 or more friends, especially from the large dealership where he is a Finance Manager. I guarantee no one in that dealership will ever recommend this hotel to family, friends or clients. I have tons of pictures...just such bad customer service, from a large hotel chain. Never again...
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November 2023 by Amy Gillis
The place was so-so. The service was disappointing and they are not very accommodating. I expected more for the price I was paying to stay there. The coffee maker in my room leaked coffee on the counter so I used a hotel towel to clean it up and I was called by management rebuking me for the “greasy towel” in my room. I was staying for 3 nights and on the second day the cleaning ladies came to clean my room. They took the trash and used towels but did not replace them or re-line the trash bins or refill the empty toilet paper dispenser, but they did complain of my crock pot I had on the bathroom counter cooking food. I was called by management informing me that wasn’t allowed and I needed to remove it, which I did. I left no mess nor used any of the hotel towels for my food in any way. The hotel only has 2 luggage carts to accommodate the whole of their guests, so if you need one, get it super early, or spend a good part of your morning hunting/waiting for one to become available. I visit this area several times a year, but I won’t be staying here ever again.
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November 2023 by Darlene Williams
We have stayed in this Best Western several times since selling our house. Most of the time we are satisfied the girls at the desk are friendly room is clean breakfast is adequate. However, this 2 day visit was not quite the same. Reviews are only useful if the customer is happy or you use the information to fix the problems.We were greeted well, room was clean however you can turn the ac as low as you want but it is only going to be about 70° it is controlled contrary to what they say. We've stayed in different rooms and floors 2 & 3.Complaints-1) If your going to serve breakfast mke sure the gravy isn't as thin as soup...that just being cheap!2) I want as I'm sure most people do good coffee & a full cup it isn't either. You are not saving money giving a half cup, adjust the machine. I had to use 2 cups to get a full cup are you saving anything if most people do that? The biscuits by 8am were like hockey pucks! Don't try to cook breakfast for all your guest at 6:15 the later rising guest are not going to be happy or give good reviews.3) Perhaps the worst. Monday Oct 6th 2023 when I said a cheerful good morning to the man who I assumed from his attire was a manager & a blond haired late middle age woman.just gave me a blank stare, no smile no comment nothing. Don't expect your employees to give a good customer service experience if you won't, that is pretty much a deal breaker for us for future visits!!!4) Pets on 1st floor keep older guests from having a room on the 1st floor? I understand the reason but perhaps you should limit to a nbr of rooms?Nearby activities: Website shows all availableFood & drinks: Mirandaswithin walking distance but is closed on Mondays.
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November 2023 by Pam
Was given a late check in and check out. Was given wonderful information and customer service...I very much enjoyed watching the world series. My room was spotless, very comfortable.Rooms: Very clean, and comfortable. Refrigerator, iron with board if needed. Coffee maker available if needed.Safety: The parking lot was well lit and the staff was available at all times.Walkability: There were areas where pets could walk outside and many clearly marked exists in case it became necessary.Food & drinks: Breakfast showed good food safety was followed and several kinds of breakfast available.
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October 2023 by Cheryl Stamper
Not a bad best western, just out of the way. All restaurants are on the other side of the highway. Quiet, clean and big rooms. Would definitely return. Thank
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September 2023 by LaShonda Haywood
Hotel and room was very clean, bed was comfortable, and hotel was a great location to different restaurants. Staff was also very friendly. Great experience! Will stay again.
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September 2023 by Debra Baker
We were at the hotel for a wedding and blocked off several rooms and it was a wonderful the experience was great we all had a great
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August 2023 by Bastardo Adventures
Excellent location. It’s a hop, skip and a jump from all the lovely things to see in Burleson.Thanks for hosting me!
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July 2023 by Dee Brimer
My husband went to take a shower and couldn't find the wash rags. So, of course, he's hollering for me to come look for them. Guess what? There wasn't any, so as he was getting out of the shower, his feet went right out from under him. So when we checked out, we told them about not having any wash rags and him falling in the shower. That desk clerk just said sorry.
