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December 2023 by Conniecia Assalol
Clean, great customer service. Holly in the office is very friendly, knowledgeable and helpful. Very easy storage rental process.
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December 2023 by Shaun P.
service waa quick and easy, customer service was great! nice people! I went in and had an issue with one of the units they swapped me and refunded me from my previous unit with no issues!
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December 2023 by Steven Rios
Holly was great at communicating with me about this unit. She made it convenient for me and tailored the move in dates to my needs. When I went in person, she showed me the unit and addressed all my concerns. True customer service.
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December 2023 by Linda Turner
I think prices are extremely high and I know they try to do something about rodents but they're kind of extreme.But the people that work there are extremely nice they are willing to work with you.
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November 2023 by Mallory Knight
Holly is absolutely amazing! And truly the kindest. She walked me through everything with options and helped wonders. Definitely recommend this storage place and the customer service is outstanding. Cannot say enough of how kind Holly is and the place is so clean and very well taken care of!
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November 2023 by Jasmine Perez
Holly makes our Experience with this location amazing. We have had a unit for a few months and recently upgraded our size. She makes us feel secure in our choice in choosing Extra Space for our stuff. We truly appreciate her and Extra Space.
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October 2023 by Tiffani J
Great service! Holly is super friendly and helpful. I had several questions for my own peace of mind prior to signing the lease. Holly answered all of them honestly. This location appears to be well managed and well secured. I recommend this location.
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September 2023 by Tee Jay
Great service! Holly is super friendly and helpful. I had several questions for my own peace of mind prior to signing the lease. Holly answered all of them honestly. This location appears to be well managed and well secured. I recommend this location.
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September 2023 by Trina Woods
I Love the people that work here. The manager she was amazing. I would recommend this Burleson location to any who needs a good storage unit to rent. Affordable, clean and staff was amazing ?
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September 2023 by Jan Quade
We just got our storage building this week but so far everything looks great. The staff are friendly as can be and the storage building are super clean. So five stars so far.
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September 2023 by Brett Smith
The manager Holly is so pleasant to deal with and very upfront and transparent with pricing. I’ve dealt with her in the past when it was Empire Storage and she really goes above and beyond. I’ve dealt with a lot of storage companies in the past but Holly is the best. I’ll always recommend when I get a chance.
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September 2023 by James Matthew Escano
My family just moved from NC to Burleson, TX and this location was incredibly helpful with the move throughout the process!Holly C., in particular, was incredibly helpful and was very flexible with our moving needs and logistics.The space was clean was easy to navigate, and perfect size for our needs.I am looking forward to continuing to work with them!
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July 2023 by Scotty C.
I rarely leave reviews, but avoid this place. I have been with this location for a year or so, I was with the previous company for a month ish before Extra Space bought them out, they initially kept my rate but shortly after have been slowly raising my rates. I have had 4 rate changes in less than a year, I have a 10x20 and my initial rate was 190, I am now currently at 334. Not only do their rates change frequently, their late fees change as well. My bill is due the 2nd, I pay the 10th (8 days later) and I am charged a 66.80$ "late fee", and yes I understand if you pay your bill on time there's no fee, but a little over a week late and I'm charged a 20% late fee? So my advice to anyone considering using this place for storage is simple..... dont. Find somewhere else where they won't continue raising rates consistently, and nickel and dime you.
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July 2023 by Katie Crook
Customer service is absolutely pleasant to work with!! Straight-forward communication & a very simple process. The 10x10 storage unit is a perfect fit for my 1 BR apartment.
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June 2023 by Kenneth Black
Storage unit was clean and ready for use. The price is outrageous high. Whats up with the $30 Dollar Admin Fee?
