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December 2023 by Michelle R.
Family Toyota is truly a trust worthy dealership. But I don't like the communication it truly needs to be better than it is now. Communicate better than what they have been doing. When I go there I'm never told I'm going to be there an hour or two so I have to find out this later. If you would just communicate with me better, it will be easier for all of us.
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December 2023 by Michelle H.
Been here for an hour and the service guy Lonnie stated it'll be another 45 minutes just to get a tire rotation my appointment was at 10. This is definitely the WORST service department ever for a person to wait 2 hours just for a tire rotation. Never again will I come back here for tire rotation are oil change.
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December 2023 by Lupita M.
I had a terrible experience and was almost heavily overcharged. I went in for service because my battery died, and I simply wanted to replace it using the warranty that was still valid - it was only 3 years old so I should get a 50% reduction from the original price. I did not have an appointment, but I did call ahead of time and asked approximately how long this process would take. Since I said I did not want the battery to be installed and only wanted to purchase a new battery, the estimated wait time would be about 30-45 minutes. When I arrived, I asked about the wait time again and was given a similar time estimate. Not only did this process take over 2.5 hours, they also tried to charge me full price for the battery despite it only being 3 years old. I had to sit there and argue with the guy who was helping me so he would go double check the price. He claimed that the amount he was charging me (which was the full price of the battery) was the discounted price. Thankfully, after standing my ground he checked the price and saw that the $153+tax he was charging me was indeed the full price of the battery and finally gave me the actual discounted rate. Had I not done my research on prices prior to going to the dealership, I would have been severely overcharged. I thought that going to the toyota dealership would prevent situations like this since I believed it to be a trustworthy, professional establishment where its employees would verify their customers are being correctly charged. In the case that the worked genuinely thought that was the discounted price, it's disappointing that their workers don't even know basic prices like those of a Toyota Camry battery. Furthermore, it's absolutely outrageous that testing my battery and getting my replacement took over 2.5 hours. I am completely unsatisfied with my experience and would never recommend anyone to get service here. If you do go here for whatever reason, I suggest doing your own research ahead of time.
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November 2023 by Jarrod Davis
This was the best experience I've ever had when buying a vehicle in 25 years of buying vehicles. Family Toyota didn't have the car I was purchasing on their lot, but Joseph Beck, my salesman, went and picked up the vehicle I was interested in purchasing and had it waiting for me as soon as I arrived. The whole process took less than 2 hours from start to finish. My fiancé and I were treated with respect from the moment we walked into the dealership and greeted. Their name says it all, Family. And that's exactly what they made us feel like. I will never purchase a vehicle anywhere else but from a Family owned dealership in the future. I will refer all of my friends and family here as well. Although it is over an hour away from where we live, it's definitely worth the drive. Thanks again Joseph, you truly made us feel like family and took all the stress out of buying a vehicle.Oh yeah, be sure and let them know that Jarrod and Samantha sent you!
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November 2023 by Bryan Urbano
Waited to get my new GR86 with Joseph for almost 3 months, and everything worked as planned. Got the color I wanted, and spec I needed! Joseph worked with me to make everything work out. I'am very happy with the outcome! Communication from Joseph was A1! I didn't have to go down to the dealership to get everything on file. Saved me gas money and time! No Mark-ups was what I was looking for, add-ons were fine. Better than most dealership in TEXAS (yes whole texas) where there's only few dealerships who offers no mark-ups (of averaging 3-4k). Ask for Joseph, he'll get your car with no hassle!
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November 2023 by Chris R.
Dustin is one hell of a manager will go out of his way to help out whatever you need so would Greg great Dealership to work with. Loved working there.
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October 2023 by Chris Jones
Salesman Dale and customer relations manager Paul were amazing and very efficient with our sale. They found the car we were looking for and gave me the best price. Kept me well informed of the delivery of my vehicle. I recommend Family Toyota of Burleson
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October 2023 by Ayten Huseynli
I had a nightmarish experience at another Toyota dealership where they tried to scam me, so I was extremely disappointed in all salesmen, but Will at Family Toyota of Burleson changed my mind. He was the most attentive, helpful, knowledgeable, and overall incredibly interesting person to deal with. He made sure that I get the best deal, explained everything in detail, and made my car purchase a breeze. He even drove me to the dealership and back. I sincerely recommend everyone Family Toyota of Burleson and especially Will. You will not regret it. I got my dream car thanks to him!
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October 2023 by Li-yu Chang
Had a great experience with Family Toyota , if you are looking for a Toyota, reach out to Will Bowles. He goes above and beyond when it comes to costumer service. He will tell you how everything is without the sugarcoating. He will offer you the price that’s better than others or find you a car that fits your need, but also if your budget. Family Toyota of Burleson wasn’t even my first dealership choice but he definitely changed my mind.
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October 2023 by Ruben Pena
My excellent experience started from the minute they picked me up from the airport. No waiting time. Fletcher was very courteous and friendly on the way to the dealership. Once at the dealership, I was greeted by a hostess, who offered me ice cream and water. Jo Nugent, my sales lady, was the ultimate best taking her time helping me find my dream truck. I went up there to see a truck I was excited about, but Jo helped me find one than that was better than I imagined and what I really wanted. I am greatly appreciative of the time and effort that was spent finding the perfect truck for a great price. I’ll be back for a Highlander for my wife soon.
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September 2023 by Desmond Owusu Afriyie
Eric Hill is one of the best customers service representatives I have ever came across. He is very knowledgeable on his job and has a good relationship with customers. Ask of him and he will offer you a good deal.
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September 2023 by David Mendoza
Had the best experience working with Gerrick and Dustin over there! The whole process was smooth from start to finish! They made getting into my dream truck feel like it should for anyone! I made the trip from Dallas based off a buddy’s experience and boy did they live up to the hype! If you’re interested in getting a new Toyota these are your guys!
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September 2023 by Anna Cudzich
Great experience with Paul! Got us a Corolla in the color my daughter wanted for a fair price! Drove all the way from Prosper, bypassing many other Toyota Dealerships to buy from him! In addition to his excellent customer service, the finances person was super quick and we did not waste time sitting around listening to more sales pitches like we normally do! Excellent all around! Highly recommend!
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September 2023 by Jeremy D
Great experience. Ordered the vehicle we wanted. Once it arrived I fully expected to see some outrageous dealer adjustment for the market. Pleasantly, to my surprise the price was the same as we agreed upon. Thank you Jaquelin for everything you did for us.
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September 2023 by Vern Mastin
Bobby Girouard was the best. This is our fourth Toyota truck and the third Tundra. I’ve never experienced attentiveness and a can-do attitude such as Bobby exudes. Lynn and I love the 2021 Tundra 1794 that we chose. The dealership staff we interacted with were professional and personable. Will always recommend and return again.
