-
January 2024 by Jassy Matt
I was referred here due to them being a family business. My car had a misfire on cylinder 6 I already knew this. I just wanted to see how much it'll be to fix it. I came in on a Friday appointment. I paid them $150 to diagnose my car. The gentleman claims he would have to get to the root of the problem by doing a compression test, taking apart more ,and that would be an extra $225 (mind you I'd already waited almost 2hrs and was there soon as they opened) He claims either it was the camshaft or the engine (the worse thing to hear) and my max estimate was about $1500-$2000...I knew better but kept my mouth shut to see what else they had up their sleeves....so he claims instead of waiting longer (because that deeper diagnose was going to take a few more hours) and saving my $225 he'd rather me schedule to bring it in next week so they can pull my car apart and work on it all in one time. He said they'll have my car 2-3 days (of course I'm going to need a rental) However, the woman behind the counter we scheduled the following Tuesday and will let me know the exact cost and labor that same day (Friday). I never heard back from her....I called Monday because I need to know pricing and she caught and attitude with me saying it takes time to get the labor and parts amount....WHAT THE HECK no it does not....mind you I need to know all this before I give you guys my car and pay for a rental. LIKE COME ON NOBODY IN THEIR RIGHT MIND IS GOING TO LET YOU WORK ON THEIR CAR WITHOUT A PRICE FIRST....Tuesday came and still heard nothing (a voicemail was left on Monday) but I knew better and took my car to another mechanic and all my car needed was fuel injector and intake gasket replacement my car runs so much better!!! I can only imagine if I would've dropped my car off.Bottom line is they weren't expecting me to stay and definitely thought I was a fool. This is why it's important that women research and do second opinions because auto shops will try to take advantage of us and our pockets.
-
January 2024 by Tiffany White
The name says it all! They are family owned and they will treat you like family! I was in a pinch and needed to get new brakes asap and they worked with me and getting my car back on the road safely and quickly. I will be going back to them for all my car care needs.
-
November 2023 by 4gvn-Nana
I have brought my 2012 Chevy Sonic to Felts Family Care a few different times, each time for something different. They have always patiently answered my questions (since I am very naive when it comes to cars).They have always made me feel like I'd been a customer for years!
-
July 2023 by Jim Silop
After getting ripped off by several area auto repair shops, a colleague at the hospital spoke highly of this place. My auto service expectations are consistently exceeded. They are highly skilled, very reasonably priced and locally owned. Highly recommend for any car service needs.Service: General repairs & maintenance
-
June 2023 by maribel hernandez
SCAMMER ALERT !!!! Took my 2013 jeep to get it diagnosed, it was making a horrible noise and we assumed the worse, we trusted that they would be honest and tell us the truth. They said it was the ENGINE! The worse thing you could ever hear. Something didn’t seem right after the gave us a quote of $9,000 for a rebuilt engine . We towed the jeep to a different mechanic and turns out that it was my STARTER AND NOT MY ENGINE! Please people of burleson don’t trust these people they just want to scam you for all you have, I’m beyond disappointed with Felts Family Car Care there doing bad business by scamming people in our community.
-
May 2023 by Jess Gorgas
Great Customer Service! Ronnie was able to diagnose and fix my truck all in the same day. Reasonable and will be back!
-
March 2023 by Mike & Janette Tarzian
They were great. Took care of the issue and got me back on the road the same day. Even gave me a ride home and picked me back up since it’s my only vehicle. I will use them again.Services: Brake service & repair
-
March 2023 by Chris Holt
These folks are honest and friendly. They worked with my schedule and explained all the work that was done. Their recommendations are reasonable and they don't try to upsell you.
-
March 2023 by Cindy Sharp
Dropped off my car before hours. My daughter mistakenly put key in box by the door, rather than drop box. I called at 3:00 pm (on a Friday when they close at 5:00pm for weekend) to see if car was ready. She said that she did not get a key!! I told her we dropped key off in drop box. She figured out my daughters mistake. She said she would get right on it and if parts available it will be ready by 5:00 pm. It was our mistake, but she graciously got moving on it for us and it was ready at 5:00 pm. So thankful!! Great family owned business. ??Service: Brakes
-
February 2023 by Nickcole Ledbetter
Great people very patient and kind and can work on handicap assemble vans
-
November 2022 by Brad Raynor
Felts was amazing in every respect. I brought my truck here after getting a quote from another shop and being concerned about what I was being told. The Felts team was warm, welcoming, and honest from the get go. They took the time to talk about the issues, listen to my stories and give me the options.When all was said and done they completed more work than the previous shop was going to do for 50% of the cost. Another added benefit was the complete all the work in about 1 1/2 days. I got my truck back quickly and in amazing shape. I couldn’t have asked for better service.I even needed to come grab something out of my truck the day they were working on it. The mechanic gladly brought my truck down from the lift, let me do what I needed to do and then got back to it. I never felt like I was inconveniencing them at all.My biggest regret is that I’m leaving the area and won’t be able to use this team for all my maintenance needs.Services: Auto brake replacement
-
November 2022 by Beau B.
I have been using Felts for about 7 years now for my company fleet truck and my personal vehicle. This visit was for the water pump that was going out on my fleet truck a 2013 3500 Chevy. I dropped it off around 7:45 as soon as they opened and by 4:00 that afternoon the repair had been made and I was back on the road. Mike and Ruth will go up and beyond to make sure your vehicle is repaired quickly and the job is done right the first time. Even when having to deal with the fleet management companies which can be a headache. If you're vehicle is having issues give Mike and the team a shot at Felts Family Car Care you won't be disappointed!! Thx guys for always taking good care of me!
-
November 2022 by Bryan Scogins
I'm so glad I found Felts! Hometown customer service with superb workmanship to top it off.My rear brakes were squeaking pretty bad as it was probably past time to do a brake job. I found Felts through the Burleson Talking Group page on FB where everyone spoke highly of them. I agree with everyone giving them good praises as they were super nice making the appointment over the phone as well as through the process. I dropped off the truck this morning and they even came to my work to pick me up since I was fairly close by which saved my wife a drive from Grandview!Pricing was fair and quality of work is top notch. I was worried about how my pedal would feel as I've been driving my truck now for 12 years and do not like change. I was so happy after pushing down on that pedal for the first time because it felt like it always has which is amazing.Anytime I don't feel like tackling a job on my truck, there is no doubt in my mind I'll be using Felts!Services: Brakes
-
November 2022 by Lu Ann Britt
I have a 2003 Camry that was losing oil. I'm not ready to give up on my car, but I know very little about cars. They were great at explaining things in a way I could understand. They were also able to get my car back on the road. I will continue to use them for my vehicle repairs.Services: Auto engine diagnostic
-
November 2022 by Brenda Clark
Working with the staff was very helpful. This was my first time to use Felts and Was glad with the service provided. I will definitely be back if I have future repair needsServices: Auto maintenance
