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January 2024 by Niki Christoff-Sturgeon
Im not sure if you are aware but the sign says you close at 9pm on Saturday and I pull up at 8:45 and y’all have already closed…. Obviously poor management and lowered expectations, is not a good look. Especially with all the new options coming into Burleson. Yikes. Y’all giving up?
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December 2023 by Zachary Rouse
First time experience with FireHouse! The food and staff were amazing! I'll definitely be back again!
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December 2023 by Michele Moore
The sandwiches were great tasting, and service was fast.
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November 2023 by Robin P
Wasn’t busy when I went. The sandwiches looked like the photos. Nice to have a sub that has enough meat in it that you can taste it. Dining area was clean. Drink machine was in perfect working
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November 2023 by Chad Davis
The honey ham is way too sweet but besides that it was good.
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November 2023 by Levi L.
Really expensive for what you get. I was given a large cajun chicken sandwich today with three slices of chicken on one half of the sandwich and the other have was basically a pile of goo. It had sauce, some wilted lettuce, multiple jalapeño stems and nothing else. $50 for one large one medium and one small with no drink, and a kids meal. Disappointed I used to like this place.
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November 2023 by Shawn N.
Dowj to 3 stars for the prices. This is no longer sustainable and I won't eat here at these prices anymore. 2 Italian subs w no chips or drink over 30 dollars. Ridiculous. Unsustainable but I supposed others will keep paying. ***5 stats just for the service because I don't love reviewing chain food as it's all the same.My sandwiches were prepared very well.The customer service is spotty at times but u had Janaya take my order make my sandwich
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September 2023 by Andrew Geer
Where do I start. The food was the best ever. Customer service was absolutely amazing. And props to the workers for putting up with Karen customers all the time. Talkin bout some dagum “ain’t got enough cheese, I need to see your manager”. Like bro, quit holding up the line over some sandwich add on’s. I can go on and on. 10/10 experience
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September 2023 by Katherine Jackson
Waited over 15 minutes for a plain sub. While I was waiting for to listen to employees gag about how nasty the tea was and it clogged again. Also 2 people behind counter couldn't stop laughing about their encounters with tequila and how sick they got or their mom had to come get them cause a stranger got their phone when they were falling down drunk ... very unprofessional terrible service
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September 2023 by Tammy Anderson
We had a large catering order needed very last minute! They were up for the task and managed to have 100 sandwiches in 1 hour, the food was amazing! Everything was fresh and professional! The cast and crew of Vindication Season 4 send our gratitude! AMAZING EXPERIENCE!!
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September 2023 by Julie Miner
The young lady at the register was great, but the one crew member was loud and made comments about " that was a good catch." I'm not sure I want to eat here. But I've already ordered. There's so much fooling around.
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September 2023 by Gary Smith
I was very disappointed in my smokehouse cheddar sandwich you spend that much money on a sandwich and they don’t even offer extra sauce and I thought it came with real cheddar cheese maybe slices it’s so much better melted it was very chewy the bread and I thought it was toasted it sure wasn’t. So I’m not sure I will go back too try others I even ask if you get points for free large sandwiches but said no and didn’t know
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August 2023 by Michael Midkiff
I ordered a sandwich from them delivered to my house. The only thing I asked was for no onions.... it comes with everything else like lettuce and tomatoes. They sent me a sandwich with nothing but meat and cheese and onions. Then when I called to complain they acted like I was the problem and didn't know how to read directions and order a sandwich correctly. Bunch of idiots up there. They lost a customer for life and I'll tell everyone i know that they are terrible. I'll go to McAlisters from now on
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July 2023 by Rick Cobos
It has been two weeks. When does the franchise leadership plan to contact me about a complaint a made about one of this location's crew to the Jacksonville, FL corporate office? One of the crew (presumably a manager on duty) thought it was wise to get hostile with me for using the restroom multiple times when there was no indication given that it's only exclusive to paying customers. I used blunt language towards her, only for her to apparently clock out so she can then follow me into the parking lot and then use repeatedly foul language towards me, claiming I was now banned from the premises. This was a middle-aged white or Hispanic woman who just on her appearance alone before even running her trashy mouth at me, didn't appear to belong on the Firehouse Subs payroll, let alone at a location placed in a middle-class power center like McAlister Square. Her behavior was unbecoming and unprofessional, and could invite very real problems if she runs her mouth off like that towards the wrong individual.
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July 2023 by John Kalma
Always friendly, knowledgeable staff and correct, well made sandwiches at this location. Our favorite Firehouse Subs location.
