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January 2024 by Rodrigo Robelin Desrets
We usually go to the Fort Worth Branch, this past Thursday we went to this location in Burleson since it was closer. The teller that helped us was new we believe, it he might have been getting trained, he was a nice person. But when I inquired about a general problem with a checking account, this lady, a Latina on her 20's or 30's which looked like a manager since she was training him, came at me with such a bad attitude about the question I made that I was just at a loss for words. incredibly rude and unprofessional, totally demeaning. And she had the nerve to tell me she was not gonna cash my checks, or my wife's check, she said she called the owner of the checking account and they couldn't verify our checks. Keep in mind these are checks from First Financial Bank. I told her I was gonna make a call, since I've never had a problem at the Fort Worth branch, so it seemed a little personal. She replied "call whoever you want" now, that attitude she had with me came out of nowhere, she was having her little power trip with me, why? I don't know. So, I called the owner of the company to tell the payroll checks (from First Financial Bank) were not being accepted by the bank. It took less than 10 seconds for him to put this young lady on her place and have our checks cashed. I am not ever stepping foot on that branch ever again and by the reviews I've seen I can't understand why they would keep this manager on the clock.
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December 2023 by Cody Vollmer
Probably the worst bank to bank with.
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May 2023 by jinglescupcake
They sometimes have issues on the app, but my overall experience was nice
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April 2023 by Marcus Leverett
Amazing people work at this branch! Absolutely love the customer service. Good job guys. Keep it up
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March 2023 by Kerry Wilde
I’ve been banking here for several years and every employee has beenPleasant and helpful. Had a fraudulent transaction once and they very quickly handled it. I have no complaint at all about my bank.
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August 2022 by Julie Rivard
Our organization had to switch banks recently and First Financial has been wonderful. Extremely professional, personable and knowledgeable. Max Price helped with the process and we couldn’t be more confident in our decision to make the change.
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July 2022 by Bry R
Been there over 20 years. Customer service is not what it was, not very helpful, when you need help expect to wait a long time in the lobby or on the phone. Really need to revamp there service.
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April 2022 by C B
Had fraudulent charge on my card for $500, they will not do anything to help me . I’ve been with this bank for several years, and this is how they treat you! The women that work at this branch are the worst ! Take you money elsewhere! I’m pulling my money asap !
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March 2022 by Hames Frank
You would think that y'all would return some one license back to them but then again when a bunch of women cackling I can see why y'all forgot
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January 2022 by Claire
I have banked here for 2 years and was surprised to see the negative reviews.I have always received excellent service in person, on the phone and online.The staff have always been very friendly and helpful.I have never had to wait for long for assistance.It is very conveniently located with ample parking and easy access.The drive through has three lanes and an ATM.
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January 2022 by Erica Campa
I have closing at 8am one hour away from the nearest bank, I called and asked if i could purchase a cashiers check through the drive through and i was told that yes i would be able to buy an 8000 dollars cashiers check since it was in my account, I would have requested to get off early from my work if i would have been told it needed to be done in the lobby, So i explained all this to the teller spoke to a supervisor at there home office and was told we are sorry we gave you miss leading information, However we still cant sale you a cashiers check, Now i will have to move closing and pay any fees i might a because it was already scheduled... This is very upsetting.....
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May 2021 by Marion Ramos
This is the worst branch I have ever dealt with. If I could give 0 stars I would. It does not surprise me that this bank has such a low rating already. This branch and the management here does NOT have their customers’ best interest in mind. I want to change banks just because of this branch alone. If you don’t already have a bank account with them, I’d recommend you NOT get one with them. Especially with this specific location. There are way better banks than this one.
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April 2021 by Claire Jolly
I have banked here for 2 years and was surprised to see the negative reviews.I have always received excellent service in person, on the phone and online.The staff have always been very friendly and helpful.I have never had to wait for long for assistance.It is very conveniently located with ample parking and easy access.The drive through has three lanes and an ATM.
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March 2021 by Erica Gonzalez
I have closing at 8am one hour away from the nearest bank, I called and asked if i could purchase a cashiers check through the drive through and i was told that yes i would be able to buy an 8000 dollars cashiers check since it was in my account, I would have requested to get off early from my work if i would have been told it needed to be done in the lobby, So i explained all this to the teller spoke to a supervisor at there home office and was told we are sorry we gave you miss leading information, However we still cant sale you a cashiers check, Now i will have to move closing and pay any fees i might a because it was already scheduled... This is very upsetting.....
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August 2020 by Doug grisham traffic safty
Horrible
