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October 2023 by Jennifer Henderson
DID NOT MOVE IN. DO NOT WANT THE UNIT. THE UNIT WAS FALSELY ADVERTISED AS A ENCLOSED UNIT NOT A CAGE OPEN FOR EVERYONE TO SEE MY BELONGINGS.
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July 2023 by Heather Curenton
I have storage here and honestly fixing to find another place. There is trash. It doesn't look like anyone does any upkeep on the place , bushes are overgrown, and God forbid you have to use the restroom . It is disgusting, and the light doesn't work. I'm not happy with this establishment
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June 2023 by Marla Fletcher
3 years after my first post....We have rented 3 units (10x20's and 10x10's) for the last 3 years and now we pay will be paying $585 per month starting in July. They have increased our prices 4x over the last 2 years and now again they are increasing. It has gotten totally ridiculous how often the prices increase.
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January 2023 by Monique Navarro
Great location, very convenient off the 35, clean (-minus bozos leaving a couch & the facility had to clean it up... ?), and always felt safe. We used one of the huge containers north of the main location which held our entire household of 3bd,2br, living room, kitchen, garage stuff, and more. Definitely worth the value. We were able to do early morning, evening, and even a 10 pm drop-off, mainly because we miscalculated how long it would take us to move from 1 state to another. It took us several months to several months to finally get situated and move our belongings into our new home. Call the office during normal business hours, and give a 30-day notice, and all will be well. Would we use this location again, should the need arise... Definitely!
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December 2022 by Dave Sammons
Amy was awesome! Even though there is no one on site she did it all by phone and email in record time. Even handled a lock problem quickly and efficiently. She needs a raise!
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November 2022 by raisa mcintyre
Fast, courteus,go extra mile to hep out have a good experience, thanks 10 Federal
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November 2022 by Tina Lyle
Fit our need for a short term storage unit. Quick/Easy move out and cancelation process of storage unit.
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October 2022 by Casey Walton
I reserved a unit to view before purchase, to make sure it suited my needs. There was no one there to show me the unit and no one answered the phone. Why have an option to reserve a unit if everything is automated and no one is onsite? Taking my business elsewhere.
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September 2022 by Debbie Ezell
I experienced a great deal of help of my agent very polite and everything we spoke about was just as he said I was very impressed as most agent don't take the time to please their customers but we had a great experience with him.Thank You so much and we will let our friends and neighbors know in case they need a storage building.
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August 2022 by Angie Whitlock
This one phone call, which required very little effort, was the one time I can give 10 Federal Storage 5 stars. Otherwise, revert back to all my prior complaints the entire year my stuff has been at your facility.
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July 2022 by Gidget Delaune
Very happy with the customer service rep. that took care of my mom and I. Ever so friendly and most helpful!Nice, clean facility. I hope I spell this right, THANK YOU, Rasheem!
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July 2022 by Tara Yocom Escobedo
Best customer service and easy to manage your account through the website portal
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June 2022 by Mr Man
We rented a unit here and was never able to move our stuff in because the unit was full of dirt. They still charged us even after I called and canceled 2 days after renting it. Also there is no front desk which is a royal pain in the you know what. I've rented lots of storage rooms and this is the worst one ever.
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June 2022 by jennifer gibson
Jennifer was very helpful and pleasant to work with! She took care of my needs quickly and with a positive attitude!
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April 2022 by Lexi Hopkins
I called last Friday morning to inquire about a 10x10 unit and spoke to Dakota. He was extremely helpful and knowledgeable. He answered all my questions and was friendly doing so! We ended up not needing the unit at the moment but I’ll definitely be using them when the time comes. Very professional and he made the entire process seem simple!!
