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March 2024 by Tina Walker
Horrible customer service. I went in to pick up an order I placed online. The sales associate acted like I was bothering her. First, she didn’t acknowledge me when I walked up to the counter. Secondly, there was an issue with my order so I had to redo it in store. She kept telling the person behind me that she’d be with them soon, again as if I was a bother to her when their system caused the issue with my order. After everything was finished, she didn’t offer to put the bracelet on my wrist like she did the lady ahead of me.I will never shop at this store again. I’ve received much better service at the store at Chapel Hill Shopping Center.
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October 2023 by Angela V.
Best jewelry ever! And always the kindest people you will ever meet work there! I love the saint Theresa collection!
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September 2023 by 509 Murderblock
Horrible customer service didnt even act like i was there .we waited over 30 minutes and she didnt help me at all.if i could give it zero i would
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September 2023 by Qiana
Madison was AWESOME!!!! she was very personable. She made sure we got everything we came for and more. Thank you Madison you are a gem.
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June 2023 by Lance Woolfolk
A beautiful store, very large. Was greeted and was given time to look on my own. Service was exceptional.
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June 2023 by Susan Wren
Bought a beautiful charm bracelet here. I had great service and my order was ready before the promised time.
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June 2023 by Erin Norris
Love this store. They just expanded the size of the location too. The staff and quality are stellar!
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May 2023 by Carmen Stewart
Bought my grandaughter a charm bracelet with a sweet 16 charm. Great selection of charms and different charms bracelets. Plan my two daughters' bracelets for their Bdays, then I have 6 more grandaughters to but charm bracelets for. She loved it.
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May 2023 by franchesca a.
Friendly and welcoming staff. Always there to help assist you. I enjoy shopping at this location!
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April 2023 by Cameo McNeley
My best friend and I got rings to celebrate my 30th birthday! Absolutely love this place! Will be getting more rings in the future for anniversaries, birthdays, and Valentine's days to come...
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March 2023 by Laurie & Max
Great customer service! These ladies always greet us kindly and work hard to make sure we’re happy with our purchases. Great experience with getting my bracelet back same day after cleaning.
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March 2023 by Adriana Barrios
Was thinking about visiting this store but not anymore because the reviews here are telling me I’m not going to be treated right so….nevermind.
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January 2023 by Rachel Carter
-updating from a 1 star to a 3 star because they were quickly able to resolve the issue when we made it into the storeThe sales associate Kalee was told busy looking over at-- I guess her mom-- and did a special order under someone else's name so now that person is getting the $60 ring my husband bought me.We are furious and will be in tomorrow to have this fixed
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November 2022 by Aracely Varela
Have been to several James Avery locations. This one has very unhappy employees. No one greeted me and I felt like they were racist. A couple after me was helped before me, maybe cause they were white and I was Hispanic. But sadly my 2 teenage daughters felt the Same way I felt. I still purchased just cause it was one of my daughters birthday and she wanted a few charms. But after this purchase I won’t be back again.
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September 2022 by Aracely Riojas
Have been to several James Avery locations. This one has very unhappy employees. No one greeted me and I felt like they were racist. A couple after me was helped before me, maybe cause they were white and I was Hispanic. But sadly my 2 teenage daughters felt the Same way I felt. I still purchased just cause it was one of my daughters birthday and she wanted a few charms. But after this purchase I won’t be back again.
