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October 2025 by Janet Schriver
Lisa Henderson is amazing! Always love my hair after an appointment with her!
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September 2025 by Ginget Magriplis
Went in for a shampoo / style/blowdry. I have shoulder length think hair. Carli in Burleson salon took care of me. It was the worst shampoo I’ve ever had. I could barely feel her. Shampooed only once even though I told her I had massage oil and dry shampoo in my hair. Could not feel her hands touch my actual head. My hair is still dirty. Then she went to blowdry with a round brush and talked about how thick my hair was and did I ever wear it wavy. No I only wear it straight. I told her she could use a paddle brush since i realize my hair is thick. She still used a round brush. Long story short she did not get my hair dry. It was half wet and frizzy on top. With round brush it should be smooth and straight. When the salon hires new stylists they should require the stylist to give the manager a shampoo and if they can’t give a good shampoo then they shouldn’t be hired. 45.00 hair dirty and half wet. Ugh.
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July 2025 by Ronnie Robie
I have very short hair. Dropped in for a trim. Pharah came out to help me and put me in a chair. Lady at from desk said a trim was same price as a hair cut $60. I thought pricey but agreed to it. She washed did a little cut and blowed dried. She put a little of mouse on my hair before blow drying. When I checked out they charged me $108.
MY $60 TRIM COST ME $108. Right now mostly mad at myself for paying it. 🤦♀️🤦♀️ that was absolutely so wrong on their part.
I will put this review on all my social media. I don’t want anyone else to be taken advantage of.
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March 2025 by Stephaniee Pacé
I am so happy that I chose to go into the store today! I had a chunk of hair that has been matted for at least a month. Ms. Lisa did a amazing job! Great service, great conversation! I'm definitely going here every time I get my hair done now! Thank you ❤️
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August 2024 by Cameron Uranga
I have had no luck going into a barber shop, great clips etc, so I gave this a try and my stylist was Maci she did an amazing job very happy of how my service went and would love to come back! Y’all check her out she’s amazing
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July 2024 by Julia Granger
Received a hair cut from Paula today. I explained to her several times how I wanted my hair cut and my anxiety around previous hair cuts that had gone terribly. I showed her reference photos, as well as demonstrating with my hands how much I wanted cut off. Paula did not listen and cut my hair how she wished to, resulting in basically (in my opinion) the female equivalent of a bowl cut. Went home and cried about it, then returned to the salon twenty minutes later to request a refund (her rates are extremely high), only to experience the most combative customer service of my life. She spoke condescendingly and aggressively toward me and my mother. She also refused to stop speaking long enough to allow us to explain our side of the story to the manager she called over. Overall, she created a hostile environment and I intend on never returning to a JCPenny hair salon ever again. Beware of receiving a cut from Paula, she is also the salon manager.
Stylist: Paula. 0/10 stars if I could.
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July 2024 by Lisa Granger
Paula provided a hair cut that was nothing like what was asked. Once home realized it was completely uneven, as well. Went to the salon to request refund but when trying to discuss with her she became loud and argumentative, refusing to stop talking long enough to listen. She called a manager and proceeded to lie about what was asked for. Adamantly refused a refund of any kind, multiple times. Beware of this person cutting your hair. She claims to be a master hairstylist but only has her own agenda.
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April 2024 by Angela Fleming
Lisa has been doing my hair for years. She is amazing
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February 2024 by Sheena Brandt
I went in for a haircut a couple of days ago and saw Phyllis. I went in a mess, Phyllis corrected a terrible cut and made it beautiful. I'm so happy with how my hair looks and feels now. Thank you, Phyllis, for being so amazing and taking the time to make my hair right.
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January 2024 by judy baker
I've been going to Angelina at J.c. Penney's Hair Salon many many years. She's an excellent master of color and stylist. I only want her to do my hair. Angelina is a great friend and always so nice. She strives hard to please her clients. I highly recommend her to anyone!
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September 2023 by Lisa Valdez
Great stylist and value.
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August 2023 by Ms T.
I was shocked this store was still open. Since I hadn't been here in years I went in to shop for a loved one. These customer service reps or sales associates whatever their title may be were some of the rudest unhelpful group of people. They were literally avoiding me rather than to assist customers. The exception does not apply to the ladies in the juniors department who directed me to the women section. As bad as the customer service was this store should have closed years ago. No need to avoid me it will not be a next time that I try to shop there.
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July 2023 by Maria Demarest
They are very kind, fun to be with. Took my sister to have her hair done. She has mental issues, and they were very patient and kind to my sister. My favorite salon.
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July 2023 by Behnaz S.
JC penny at Fairview's manager is awful. I was telling him today that his supervisor had harassed me about a return and he ended up harassing me himself that my survey went to him about his meeting in the heat by the back door outside and that he was torturing his employees and they wanted to be outside. Totally stupid for the over priced ghetto he runs.
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June 2023 by Jacquelynn Meeks
Marie is wonderful! On time, good shampoo, great pricing!
