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January 2024 by Brandi Williams
Every time I go To the Office Depot in Burleson I always have a great experience! Mari helps me even when I don’t know the question to ask she helps me to understand what I’m trying to ask quickly and efficiently! 5 Stars!⭐️⭐️⭐️⭐️⭐️
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January 2024 by Emilee Robinson
Ginger was so helpful and friendly on the phone and in the store. We found everything we needed!
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January 2024 by Linda Johnston
Excellent service by helpful and friendly employees
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January 2024 by ksenija rangel
Shelby gave great customer service helped me print labels for my business will be back for more jobs
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December 2023 by Steve J.
On December 12, I purchased the Printshop Professional 5.0 software package from Office Depot in Burleson, Texas, for $54.99. The serial number (serial key) required to activate the program was NOT included. Instead, there was a "redemption code" which had nothing to do with activating it. Over the following week, I spent countless hours on line, loading and reloading the digital version, as instructed by Brøderbund, the software manufacturer, but the serial key they sent me never worked either. I'm a tech guy so this wasn't user error. After 3 days of trying, I realized this is a scam. If there is a way to activate this product, nobody is least bit interested in telling the customer how. There are many other customers out there who have the same problem. As last resort, I returned to the Office Depot store and spoke with the manager. She told me there was nothing she could do because the package had been opened. You HAVE to open it to find the serial number is not included. I reminded her that their policy is to replace with same product, and she suddenly remembered I was correct. I told her I would need to open a new one and we'd likely find another redemption code - not a serial key - as the manufacturer itself said on line that serial codes were not shipped out with all products. What? She said if I opened the new one, I'd be stuck with it no matter what. I calmly told her this is a scam, and they really shouldn't be selling stuff like this if it is just going to screw the customer over. She told me to call Office Depot main office, that they can help me. After another hour of wasted time on the phone, I finally got a human on the line, who ran me around in circles before finally telling me that since I bought it at the store, the store would have to resolve it. The principle of the thing is what really bothers me here. This store is absolutely ok with knowingly selling defective products, with no recourse or intention of ever making it right. I wish I hadn't spent an additional $100 there that day on printer ink, paper, page sleeves, and other items for my cookbook project. I was calm and respectful and disgusted that this establishment showed me no sign of trying to help me, or that they even acknowledged any issue on their part. So, this is what you potentially have to look forward to from the good folks at Office Depot in Burleson, Texas. Beware buying anything there before trying it out in the store. If it plugs in, plug it in and see if it comes on. If it has moving parts, make sure they move. And DO NOT buy software from them unless you have money to burn. They do not seem to care about their customers. This is either a cold person (manager) who just doesn't give a flip about the customer, OR a company policy forced on the manager. Either way, it is truly unacceptable to me and I'll be going the extra couple miles to Staples from now on.
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October 2023 by Christina Reese
Wonderful and exceptional service. Will be back for our shopping needs. A++
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September 2023 by Carol Caley
I came to my Burleson Office Depot to make copies of an End of Life form from my cell to print. Shelby helped meget the copies I needed as well as showing me the steps to get them..very patient with an 80 year old woman with limited understanding of elelectronic technology. Thank you for hiring such good people. Jasmine helped me previously.I had come in to your store twice before and one woman just pointed me to the equipment, evidently not into customer service. I left. There are a great many of us seniors lliving in Burleson who REALLY APPRECIATE those who help. Thank you.
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September 2023 by William Lewis
Mari at burleson, Texas store went way beyond her job description to help me and saved my day, she needs a raise, and could be even heading up a department
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August 2023 by Victor Ramirez
The lady at the printer told me she was super busy to help me,but she took the time to explain to me every step on how to get what I need always with a smile on her face and kind tone, she gave my wife and I that comfort feeling,thank you (7/27/23. 5pm)
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August 2023 by Lucy Silva
Burleson Office depot employees are always so professional and friendly when I go in for my children's school essentials, from supplies to services.
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August 2023 by Addison T.
Both Shelby and TJ were both a great help. I was having some issues with Avery labels and Shelby took the time to explain to me exactly how to use them. I would recommend this Office Depot over a lot! Good how are you
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July 2023 by Sharee Williams
Great store in Burleson, Texas. The General Manager, was extremely helpful in getting the product I wanted.
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July 2023 by Paulette Brown
The service at the store was great as I was treated like a valued customer.
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May 2023 by Makayla Willson
Came to get something faxed for the first time the lady helping me didn’t seem like she wanted to help failed to inform me that I need to fill out a fax form first after I had already paid for the first minute so I had to pay it a second time
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May 2023 by Paulette Bledsoe
Office Depot in Burleson was a great place to shop for office furniture and the employees were very friendly and helpful.