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February 2024 by Carrie Shamblin
Clean store, well stocked and organized. Employees were very nice.
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February 2024 by Brittney House
Drew Johnson, the store manager, was absolutely horrible. My daughter’s cat got his claw in the cage of our new hampster and injured him. I spent $130 on an exam to be told it would cost over $500 to help him and not a guarantee he will make it. Financially, I just don’t have it. My daughter is devastated and I wanted to replace him. He refused to sell me a new one because he was “concerned” for the hampster. We didn’t neglect the hampster and had already bought a new cat proof cage for a new on the off chance the cat could get to the cage again. It is not his place to decide if I’m a worthy hampster parent or not and was a complete bully by telling me I wasn’t being held accountable. Things happen and I take offense to a man trying to decide for me if I’m a capable pet owner. I don’t feel that is his place and honestly shocked at his behavior. He had no valid reason why, and couldn’t show me in the contract that I couldn’t get a new even though I was willing to pay and should have been able to get a new one for free. Hands down the worst service I have ever had in my life.
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February 2024 by Sherry Stallings
Love my groomer! She really takes care of my dog, Rosie! Won't go anywhere else!
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February 2024 by Diana Dee
First time at this location. Nice store and staff. Recommend
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February 2024 by Kendra Siegel-Brown
Typical Petsmart. Always has what I need, well stocked.
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February 2024 by Will Miller
I took my Multipoo to Petsmart Sat 2/3/24 to have a trim done. When we were called by the groomer, she said that he had pooped on her and shot his anal glands on her. (The last part is not something dogs do on purpose. It is done when they are scared.) They then called me back after 5 min. and told me that his hair had been matted on his ear and that he has some hemotomas from this. (We brushed him, but we are new to this breed, so we will give the benefit of the doubt until we see our vet to get more information). What is totally unacceptable was during the first call the groomer blamed our dog on causing chaos in the entire establishment while he was in his pen. Then, when I was picking him up another groomer yelled at a dog (not ours) in the back to "shut up". After they came out, they said it was an unruly German Shepard causing a lot of issues. Our dog was incredibly different the entire night. He was traumatized and exhausted. Needless to say, I really do not believe that his $122 hair cut and bath was worth it, and I will not be returning.
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January 2024 by geoffrey Lazarus
Friendly staff
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January 2024 by Kendra Gibbs
This location does not swap their clippers during grooming, resulting in razor burn. When notified they refused to cover vet care. No pet or family deserves this treatment. Avoid their grooming salon.
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January 2024 by Steven Veach
Always has what I'm looking for.
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December 2023 by Ro A
This is Canela. She is an 11 month puppy. We rescued her back in May. She’s the sweetest dog in the world, but she doesn’t realize how big she is at 60 lbs! She would jump on me, my 4 year old and my little nieces and nephew. One day we went to Petsmart and had the fortune of meeting Toby. He recommended the puppy classes and we signed her up! We are so thankful we did! She has not jumped on the children since her second week in puppy class. She also learned to sit, lay, walk on a leash and even play dead! We never thought it would be possible for Canela to be an even better dog but thanks to Toby and his training she’s the number one doggo!! Please sign your dog up with Toby!
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December 2023 by Ed Newman
Petco in Burleson deserves every bit of its 5-star reputation, especially for their grooming services. The staff is outstanding, greeting both pets and owners with a warm, friendly demeanor. They deliver top-quality grooming, ensuring your pet looks and feels great. What's more, their prices are surprisingly reasonable, offering great value for such exceptional service. Scheduling an appointment was a breeze, making the entire process convenient and stress-free. Highly recommend for anyone looking for reliable, high-quality pet grooming
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November 2023 by Sarah Yates
I take both of my dogs to get groomed here, Ava my blue heeler gets a little anxious from time to time and hates to be blow dried, while Roger my labradoodle won’t sit still when he gets his haircut. I see Krystal and I love how she manages both of their personalities. She even tells me how they are doing if I call and ask. I’ve been seeing her for a while now and their haircuts and baths are always perfection :) Thank you PetSmart and Krystal, I recommend getting your dogs groomed here, never a bad experience.
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November 2023 by Creed Horine
I think all the PetSmart stores have the same layout. Kept clean . Product placement very consistent. It is comforting knowing where things are .
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October 2023 by Derek Downs
Best place to go to to get pets got some guppies from them and their amazing to just look at in my tank!
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October 2023 by Traci Burst
Was called and told they close EARLY at 430 at about 425 i missed the call they called back at 437 to inform me. Girl had an aggressive tone and I'm pretty sure they shouldn't be closing at 430 but she claimed they were "short staffed". I'm thinking then don't take more appts what does that have to do with my dog being picked up. Talked to me as of i did something wrong. Get it together! Just unprofessional!
