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June 2023 by Michele V.
I purchased a grill for my Husband for Fathers day. It was delivered as promised on Saturday. I was at work so my Husband was suppose to be surprised. Boy was he surprised. The grill is dirty, dented, tweaked, and broken. I called the Burleson HD because that is our HD and we shop there always. I spoke with a manager on duty. She was the rudest, most unprofessional person I have ever spoken too. Needless to say, the Mansfield HD is taking care of the issue. Megan from Mansfield was most apologetic and assured me they will pickup this grill and get a new one out, so Fathers Day will not be totally ruined. I could go on and on about the Burleson HD but I will not. The 1 STAR should say enough.
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December 2022 by Karen B.
My husband and I had to purchase several new appliances in the past month we had excellent help from Ken and Jamie, and they both went out of their way to help us, which is not always the case in some stores. Very pleased customers. We will continue to buy from Burleson Home Depot. Karen Bolin
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September 2022 by Callie W.
I was in the market for replacing old carpet and wanting it installed as quickly as possible due to move in dates. I called around and Home Depot promised the quickest and easiest installation. (3 weeks including ordering carpet and install) Having experience with Home Depot, I figured it was a safe bet. It is now 8 weeks since I first ordered the carpet, and still no carpet. I have actually been without any carpet at all for over 3 weeks. Home Depot contracts Cooper Installation Services for carpet install, and they have been nothing less than incompetent and unprofessional. I have never written a Yelp review before and I am an extremely rational and patient person, but this situation has sent me spiraling in the worst way. I have had install scheduled 5 times now, and the installers have either allowed the carpet to get soaking wet in the rain forcing me to have to reorder the carpet, or not showed up at all on the install date. The fact that Home Depot still contracts this unreliable, unprofessional, incompetent company tells me they are very corporate and do not care at all about the perception of their brand. I was a previous advocate for Home Depot but will never be shopping for any home improvement services here EVER again.
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July 2021 by Robin Rowley Breheny
After 5 visits to include an appointment for Quartz Countertops for a large kitchen there is never a designer there. The employees have stated she’s sick or called in. The 5th visit was enough for me. This was an appointment day and didn’t even have the courtesy to call or text to cancel. Should have recognized the first day when I called first to see what time a designer was there and to drive to store and was told she called in sick. Don’t waste your time. Find an independent small business and give them a chance. At least they have employees who work!
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May 2021 by Teri Bryan Huse
Home Depot!!!! Please try to understand some customers need MOTORIZED SCOOTERS/CARTS!!!! Never seen a company so complacent and unconcerned!!!!!
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March 2021 by Jonathan B.
The rental department here will absolutely take advantage of you. Stay far away. In a 2 day rental they added on huge charges for retuning it 2 hours past the return deadline, I thought two days was two days, not 2 hours late equals $130 extra.
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February 2021 by Andres Flores
Josh and aiden at the tool rent place are pros, highly recommend them
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August 2020 by Yvonne B.
I wish they would enforce the state mandate that people must were masks in the store. I saw several people with no mask and several employees with them under there nose.
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July 2020 by Bob B.
LOVE. THIS. PLACE. I will go here the rest of my life. Service is always good and I almost always find what I'm looking for. I was needing loading help and a really nice young man helped me. Very polite. Lowe's sucks.
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March 2020 by Jackie N Leonard Calder
Awesome people there!!!!!