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January 2024 by D. H.
Absolutely the worst customer service from the staff. As for Dr Hoffman, he is a great doctor. His staff is his biggest down fall. His secretary/nurse Shelly is completely incompetent. Anything you send the office is lost. It's always someone else's fault. The office cancels your appointment then Shelly will not attempt to help or accommodate you at all. Very argumentative and tries to talk over you. If she deserves five stars in anything it would be her ability to pass the blame off onto others
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December 2023 by Jordan Guimont
Schedule me an appointment that was 20 minutes away from the current time, and when I couldn't arrive on time. After driving to the location they canceled the appointment.
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July 2023 by Kristyn C.
Love Dr Upshaw . Very caring and well educated. Takes her time so I don't feel rushed . Staff very friendly and helpful!
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July 2023 by Leslie Battle
They always take good care of me even though I have a complex medical history.
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September 2022 by Katy Johnston
Today is now the second time I spoke with a patient coordinator that is extremely rude and unprofessional. Speaking over a patient multiple times is honestly uncalled for. I will be looking for a new PCP.
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September 2022 by Gary Brunson
We've been going here for decades! professional staff, on-site labs & neiborring emergency facilities ensures quality care !
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September 2022 by Rananrandall Holder
I tried to make a appointment and didn’t know I had to do online or sign in what so ever. The lady I spoke with to make my wife’s appointment was not helpful at all…. Or who ever I spoke to it was very bad service
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September 2022 by Felina Mash
Horrible experience a lady with nose piercing Whitney I believe was very unprofessional and very rude why have people that work there like that
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September 2022 by Mrs. Alford
Doctors are great but office staff are mask paranoid and love the power of it. So ridiculous.
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September 2022 by Geroge Rice
I have always received excellent service and care over the past 8 years I have been a patient here. Full services available including lab work and x-rays on site. I highly recommend these doctors.
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September 2021 by Kitty R
Easy scheduling appointments. They always respond promptly to my phone messages. Front desk has improved, more friendly and professional.
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September 2021 by John Weeks
My updated review!!!My insurance company sent me a letter in error that Dr. Hoffman was no longer a network provider. The insurance company was at fault, not this office! I rescind my previous review and have updated it and the rating!Cynthia WeeksCynthia Weeks) My husband John, my daughter, Torri, have seen Dr. Hoffman for many years. We love seeing him as our family doctor and have a wonderful rapport with him. When you have seen the same doctor for many years conveniently and you like his professionalismknowledge, and compassion, you get attached to seeing that doctor. We were quite disappointed and disillusioned yesterday to learn from our insurance company that he is no longer in the Federal Blue Cross Blue Shield provider network. His medical office did not have the decency and courtesy to even bother sending us a letter to inform us that Dr. Hoffman had left the preferred provider network!!! Loyal patients should not have to find out from their insurance companies that their own doctor will no longer accept their insurance that he’s accepted for many years. No explanation, nothing. No call, no letter. My doctor IS my provider, not the insurance company and his office should have sent us a letter before they left the network! Very discourteous and unprofessional treatment to loyal patients for all these years. We didn’t deserve this and don’t appreciate it! Long term patients should be valued more than this. I would not recommend this office to anyone for this reason. I feel like we were owed more respect as human beings and patients than this. Kindness matters, or so we thought. Makes me so sad to have to leave on this untimely note.
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September 2021 by Shannon Harnden
I could not be more disappointed in the way this place handles their business. I have tried for MONTHS to get an order for a diagnostic mammogram, which they can't seem to get right; however, they released ALL my medical records to the mammography company and still couldn't provide the necessary order. After calling to talk to the Office Manager, Erin, and not receiving a call back in 2 days and then having Crystal cop an attitude when I called to follow up on that call back is all I needed to say adios!
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September 2021 by Sigma
Let me start off by saying, Dr. Hoffman is still a good doctor. Just unfortunate he is surrounded by incompetence.The front office staff are loud, rude, and treat you like a child. They are also unattentative and seem to be only in it for the money. First question asked upon arrival, before you get to even say what you are there for. "Will you be self pay or insurance?". Before anything else.This particular visit was unhelpful, and frankly a waste of time. I didn't need any medical degree to tell me what the doctors in the back told me. I went in for lower back pain. After poking me about 7 times, I was told I do indeed have lower back pain, immediately prescribed a muscle relaxer, and send on my way. When I went back to the front desk... I was asked what day I would be returning to work. Why would a nurse ask a patient with back pain.... when they are going back to work?My back pained worsened the next day. When I called to start asking questions or what to do next, I was told to come back in an schedule another visit. Another $110 they wanted because they didn't do anything the day before. When I resisted, and asked why this wasn't done yesterday.... I was flat out asked "What more do you want us to do?" I've never had a doctors office of any kind respond to a patient in back pain in this way. I then asked for Sergio himself to give me a call.After Sergio gave me some spiel about going to physical therapy (a drastically different remedy), I asked him If I made the wrong choice by going to Texas Health Family Care first? He told me no. Clearly I did.Needless to say, I cannot recommend this "Practice" to anyone.
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September 2021 by David Boggess
I live in Grandview and drive to Dr.Hoffmans they have great P.A and are very professional. Jennifer Proffitt takes the best care of my wife and me. I have absolutely no problems with anyone there. Thank you for all you do for us.