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March 2024 by Dillon Baker
Justin was super nice and helpful. Give that man a raise.Amazon delivered the wrong mattress. I didn't find out until it was out of the box. I needed to ship it back to Amazon but UPS has size restrictions. Thought I was totally screwed but Justin worked with me and helped me get the mattress below size restrictions for a very reasonable amount of money. He would have been totally justified to tell me to bug off and figure it out on my own, but he totally didn't.Anyone else reading this: DON'T TAKE A WHOLE MATTRESS TO UPS LIKE ME. However, the effort was super appreciated, Justin.
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February 2024 by Lissette Perdomo funes
The workers here are always very friendly ?
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February 2024 by Vanessa Shimek
Friendly staff and fast service
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February 2024 by Crystal Quinones
Friendly & Fast!
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December 2023 by Nate Matlack
Took my Amazon return in today. Despite there being many other returns they wanted to have me purchase a large box for a relatively small item. I had cutting pads 18x18inch ans 2mm thick. I'm unsure why they were unwilling to take the return even after approval of Amazon but it wastes my time.
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December 2023 by Suzanne Pedneault
Such a pleasant experience today, especially during holiday shipping crunch time. As I waited my turn to be helped it was nice to see that, not only was the location well staffed, but the staff were all friendly and super helpful. I had attempted to go to 3 different post office locations before coming to UPS but none had extended holiday hours. I won't make that mistake again, I will just head straight to you first.
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December 2023 by Howard Barrow
Just dropped a package off and this has been the worst experience ever. This location is convenient, however, I'll drive the extra 10 minutes for better service. Standing in line and the guy is just screaming next as if it hurts him to have to actually assist a customer. I walk up, I say good morning and say how are you? He responds with I'm here, hands me my receipt and calls "next" I thanked him and told him ti have a great day. As I'm leaving, a customer asked the other employee how is he doing, he hands the guy the receipt and never acknowledged what was said. Just poor service for no reason. If you don't want to be there then quit and allow someone that will appreciate being employed to have a job!
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October 2023 by Jeff Tristan
Staff are knowledgeable and are easy to work with and do a good job explaining things.
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September 2023 by Deb Nicholson
Justin was incredible in helping my school get a large box of ceramics to a school in Mexico! It was a difficult delivery/location but he kept us informed every step of the way to make sure it made it to the right place. I could not have asked for better customer service. I've been in this location many times and this is standard for them. I would give more stars if allowed! =)
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July 2023 by Stan Short
UPS doesn't deserve even deserve 1 star.Their customer service and support is practically non existent.A package was paid for to be over night from the burleson store to a burleson address. It's been 3 days and still no package. They have no answers and can't even tell me where it was last scanned. I will never use them and strongly recommend to everyone to use anyone else.
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July 2023 by Alan Spurlock
I love these people. It always new people though… but they hire consistently good people. And why is it cheaper to mail here than with my ups business account? Haha. Nearly 40% cheaper. Every time.
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June 2023 by John A.
Some of these reviews are outdated and blame the workers for the COMPANIES prices. Man y'all blame the workers like if they are in charge of the prices. Went in today and they're Very friendly, straight to the point, nice and calm voice and no rush! Very nice UPS store!
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May 2023 by nikkedmom
We've had to go in twice over the past few weeks for notary services. Super fast and friendly, in and out, even with a line!
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April 2023 by Sharon Atkinson
Justin at this store was SUPER helpful to get some business taken care of!!! Everyone there’s kind, friendly, and helpful! Thank you Burleson UPS! I’m very blessed to have your help. You’ll keep my business.?
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March 2023 by Lydia S
We went to UPS store to get some documents notarized yesterday. We were helped by this wonderful young man. He was very polite and helpful throughout the whole process. Kudos to this young man for his politeness and awesome customer service.
