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April 2023 by Ed Adler
Went to get a charging cord and a new Apple Watch. The manager was smacking gum in my face the entire time he talked to me. The MANAGER? No manners what so ever! What a great example he sets for his employees! Does Verizon do any training for customer relations? Or do they not care? Will never shop this Verizon store ever again!
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November 2022 by Andre J.
Interesting experience here. Bummer that it lives up to its stars. I was hoping to give a better review. While the wait was short, the help from the employees was not very helpful. When I asked about the current promos that I had seen online for the iPhone 14, he said "what promos?" And I said I figured you could tell me about the current promos. He said which one. I'm like dude, tell me what the available promotions are. For example, something I saw online about a discount on iPhone 14. He had me pull it up online for him. I can't believe they don't know their own promos?
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August 2021 by Jessica N.
Verizon likes to open up fraudulent accounts and refuse to take ownership or do anything about it. They enjoy putting you on hold for hours on end while they transfer you to clueless employee to clueless employee, with no one caring or knowing what's going on. Having to get an attorney for their crap company. AVOID this company. They only care about money, and will care less about you or anything to do with you. ZERO STARS
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September 2020 by Samuel M.
Horrible Service, went today to ask for the new Galaxy Ultra promotion and the rep told me that is better to go online, waste of time and travel I been a customer for 7 years due to the coverage... but highly thinking to switch to TMobile... Thanks for the reply, but due to the experience at the store I decided to give a shot to TMobile, was skeptical due I travel often and Verizon always give me great service; I changed our personal accounts and merge our business ones, I had a legacy plan, and TMobile give me an offer I can't resist on the Magnenta Plus Bussines side. Like I mentioned We paid a premium for peace of mind; but strongly agreed customer service is a key mostly on this thought times.
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May 2018 by Candi L.
Unless you want to be treated like an inconvenience, an idiot and like you are just making things up, AVOID THIS STORE!!! My less than 6 month old 8+ that was purchased from this exact store has multiple things going on with it, the guy literally just plugged it in, said it's charging fine AND referred me to the apple store! It was probably the worse customer service that I have ever experienced! And this is totally petty but I'm a little aggravated, 6 months ago they allowed my husband whose name is not anywhere on my account (it formally was a business account but was transferred as a personal account a little before then) charge both the 8+ & a watch on the account! In this case, it was fine BUT...how does that actually even happen?!!?
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November 2017 by Wes O.
I stopped in here just to pick up a case for a new iPhone. Like a lot of the cell phone retailers, this location wants you to sign in. So, after a while of waiting (also after receiving a text saying that I was "next"), I noticed two other employees come out of the back and start stocking shelves. I asked if one of them could help me since I was next in line and literally just needed to make a purchase. One of them, Jared, the "solutions manager," began to scold me about how busy the store was and that he couldn't just help everyone who asked him and how that was unfair to other customers. One of the salespeople, Alex, immediately intervened and said he'd ring me up shortly. He handled the matter quite well and tactfully. In short, the words I'd use to describe Jared probably don't belong on a family friendly website. And I'm getting very tired of the trend that most cell phone retailers have with the sign-ins. It makes me want to go elsewhere when I just need an accessory.
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February 2017 by Timothy D.
Excellent customer service from Candace and everyone there. Got me in and out in no time. Also called back the following Monday for a reminder on a document to send over for more savings on my bill.
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January 2014 by Shirley F.
i am on my 3rd motorola phone in less than 6 months. I'm not sure if motorola is a good phone or not, but in my experience with them I would have to say no. most times when I go to this verizon shop the fellas are friendly and helpful. This past week I dealt with a 30-early40ish woman with dark rim glasses that was not friendly or helpful. when I arrived there were 6 employees in the store and I was the only customer. most were busy having fun with each other and I got stuck with Ms unfriendly. Apparently she didnt like having to help a customer. I feel these people need to remember that not all people work in a job where we get to pkay with and learn how to use the latest technology. Many of us do other types of jobs that dont give us time during the day to play with our phones and when we come home from work are too mentally or physicslly drained to spend time plsying with our phones. Thus, when we have a problem, we rely on the verizon employee's supposed expert help. I font appreciate made to feel like I am putting someone out because I am asking for assistance. I also dont appreciate made to feel like I am less than intellegent because I am having a problem figuring out how to solve a techno problem with my droud phone. Just a side note, but it has been difficult to find phone cases, etc. for the motorola phones since most stores dont carry stuff for motorolas. I can find lots of cool covers for I phones and Samsung, but not motorola.
