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March 2024 by Monica P.
Do better!!! You take online orders all day yet can't fulfill without folks being in your pick-up line for over an hour and traffic is terrible!
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January 2024 by Nikki A. J.
Of course I recommend the #1 grocery chain in America! And not because of the recognition but because they are legit and true to holding themselves to a high standard of quality groceries and excellent customer service! I popped into the Burleson location to grab lunch and literally was overwhelmed with the variety of options given! I may just start using them as a base for meal prep options along the way!
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November 2023 by Lisa C.
I love shopping at the HEB at 165 N.W. John Jones Dr. In Burleson, TX. My first experience was so wonderful, I felt that I don't need to shop at no other grocery store. The employees are all so nice and helpful. One of the best experience I had was with a lady name Destanie, I think she is the front office Manager. Every time I come in she acknowledge me and accommodates all my needs. I see her interacting with other customers in such a friendly and respectful manner. I really like that. She's one of the main reasons I continue to shop at this location. Regards, LC
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August 2023 by Mary J.
Seems like the produce gets worse and worse. Lettuce tastes bitter even after washing it well. Curbside pu leaves things out of order too too often. Maybe additional training is needed.
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July 2023 by Jolie V.
if you want people to use the regular register instead of the self checkout.. OPEN MORE THAN 2 LANES just got denied 2 different lanes when I had maybe 5 more items than 10. so instead of checking out my own groceries quickly, it took me longer to check out than it did shopping for my groceries because I had a few more than 10 items. meanwhile, there wasn't anyone in the self check out at the time. Asjde from this, the second lane I attenpted to join also scolded me for having more than 15 items and asked me to count them. I'm pretty sure the lady in front of me had more than 15 items. never shopping inside store again, I'll have them do all the work from now on. So disappointed!!
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July 2023 by Raquel L.
I love this grocery store! ALWAYS HAVE LINES OPEN!!! Even with some of that self check stuff going on they truly take care of us who DO NOT WANT TO SELF CHECK OUT! THANK YOU!!
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April 2023 by Angie.sweetie _.
So disturbing to hear them talking about going crazy and saying cuss words! On top of that so unsanitary to handle products on the floor! But honestly I love H‑E‑B but I've never expected this from a good grocery store
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March 2023 by Grace W.
I bought this cake today and asked them to write "happy birthday jared" on it. Very disappointed is how it turned out. If I would've known that this is what it was going to look like, I would've done it myself. Please don't offer a service you can't 100% complete.
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February 2023 by Dana S.
The service desk doesn't open until 10am. That's ridiculous. Some people like to shop early or return items before work.
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September 2022 by Claudia R.
Curbside pick up? Ugggh. Groceries were slinged into our trunk. Fruit boxes were open and fruit scattered everywhere. Items were replaced without approval even AFTER we declined the replacement on the app. Lots of missing items. We saw car after car come and go. We waited 32 minutes before our stuff came out. And we placed our order early in the morning. Come on H E BUTTS do better.
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July 2022 by Holly T.
I use both the store and the pharmacy for almost all of my grocery and prescriptions. Curbside is friendly and fast. The store has actual cashiers on more checkouts than any other in the area so you don't have to check yourself out and you don't have a long wait. Bakery has great bread, they make tortillas on site and have really good homemade tortilla chips. I got a cake for my sons birthday there and they did a great job.
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June 2022 by Jacob B.
Best damn grocery store ever, this is Gods greatest gift. This whole minimum word count sucks.
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April 2022 by Darren B.
The store has plenty of choices, but wasn't sure about the selections, produce seemed to be a little old (pre-packaged). It was very busy and crowded. Just couldn't get into the shopping mood.
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March 2022 by Angela O.
Beautiful Flowers, friendly staff, and quality!! I reached out to three local Florists in Granbury, TX whose numbers all went to voicemail. I left messages, and after an hour without any return calls, the flash bulb went off when I remembered Granbury is blessed to have an HEB. I immediately called and spoke to a very helpful, and amazing young lady named Mariah. She took my order and in just a hair over two hours my dear friend was contacting me in awe and excitement over the Flowers she had received. So if you're in the Granbury area, do yourself a favor, and go talk to the HEB Flower Shop.
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February 2022 by Princess B.
I come here all the way from Denton about once a month and it's always such a treat! I used to live in the Austin area where these were everywhere and when I moved to the Dallas area I was dumbfounded to learn there's practically none here. How dumb is that?! I can never wait until I can go out there! It's so worth it
