-
January 2024 by Bill Richards
We came to comfort inn in burnet Texas for mothers funeral on Wednesday night. We went by comfort inn to check available of rooms. The desk. Clerk told us price of room and even wrote it down on paper. We went to visitation. So about 2 hours later we went back to comfort inn. Same clerk was there but room rate. Had. Gone up by 20.00 for same room we showed him the paper HE wrote price on. He said sorry nothing he could do. We were tired but left. So will not be going back. We drove over to Bertram to the Cedar Creek inn. It’s new clean & super nice employee. I highly recommend it
-
December 2023 by Stephanie Mitchell
When the smoke detector wakes you up at 12:30am because the battery is needing to be changed, you call the desk right? Lady answered and said just take the battery out. Ummm ok it’s almost to the ceiling. We responded there was no way and oh yes…we are guests paying you. Pretty sure that’s your job. A few minutes later a knock on the door. The lady from the front desk shows up and says here is a ladder for you. ARE YOU KIDDING ME!! And to top it off the air conditioner was broken. I had had enough. Went to the desk and politely asked to be moved to another room. “Well ma’am we don’t have a room exactly like yours left.” “I don’t care if it’s a twin bed, we just need a bed.” 15 minutes later we finally get moved. No apologies no discount nothing. NEVER AGAIN WILL WE GO TO A COMFORT INN AGAIN. I have never had so many problems.
-
December 2023 by Ronald Gumm
Stayed here DEC 07 and checked out DEC 08. The room was clean and the front desk staff was polite. I forgot my pillow but they found it and are mailing it back to me. ??Rooms: Room was clean.
-
December 2023 by William Young
Rooms were clean ,quiet and the bed was
-
November 2023 by Colby
I, for one, was extremely comfortable in this Comfort Inn & Suites. The staff was very professional, workout room was sparse but adequate and tbh more than I expected out of a Comfort Inn, room was good. For the TV they have these covid friendly remotes that don't offer a GUIDE but that's alright the channels were snappy and I watched a documentary about The Smashing Pumpkins lead singer Billy Corgan.
-
November 2023 by Angie Kennedy
Ben was awesome checking us in! We had a great nights rest. The breakfast was great!Noteworthy details: I just want to make sure Ben gets gets a great review he was awesome!
-
October 2023 by Perla Navarrete
Staff always friendly. Confortable beds. Breakfast it’s ok.
-
August 2023 by JESSICA CASTLEBERRY
Lovely helpful staff!
-
August 2023 by JOSEPH Mosley
Not a good experience, room was never cleaned, late night staff extremely rude. No clean towels, Q morning there was no complimentary breakfast, not even cereal. The day and evening staff extremely polite and helpful with some printingRooms: Never cleaned requested twice. There from Wednesday until Sunday
-
July 2023 by Roxy C
Great experience, wish the bathtub and shower were more clean and taken care of but overall I would totally stay again and will recommend. The pool was amazing, THEY ARE DOG FRIENDLY!!, FREE BREAKFAST and super affordable.
-
May 2023 by Jared C.
I wish I could give a better rating because the staff were friendly. The bed was comfortable and WiFi was great, as was the cable. However the floors were so dirty. Footprints and grime were visible everywhere. The shower had more hair in it than any I've ever seen before. They didn't have shampoo at all. Maybe the shows wasn't even cleaned? At least the beds and linens were clean and staff were kind. I'd they'd clean up a bit it'd be a fantastic experience.
-
May 2023 by Jaclynn Godek
Check in with Ronda was smooth which is not always the case on a school trip. Asked her if we could get access to some breakfast a little early as our students had to be at an event at 6AM. She called the Manager who said NO, there were too many schools staying and it was too many people to accommodate. Seems the Manager does not understand Hospitality as the core of the Hospitality industry. We didn't ask for omelets, just some cold cereal, muffins, fruit - grab and go type stuff.
-
May 2023 by Thomas Belton
Like pulling teeth to get clean linen. “It’s our washer. If I didn’t have to be here, I wouldn’t.Rooms: Basic at best. Low expectations but don’t argue with paying customers about dirty linen. Solutions not confrontations. When you blame the washer machine but still put this on the bed is ridiculous. I had to rip the linen off to ensure they changed it. Dont speak much Spanish but they weren’t happy with me.
-
May 2023 by D P
Amazing service!! Seriously, they helped me super effectively my whole stay. Also, my rooms and the general areas were very clean.
-
May 2023 by Anna S.
Never got housekeeping even though I requested it every night we were there. We were there for 5 nights. Always had to call down to the front desk to have them bring fresh towels and take the trash and dirty towels out. Very frustrating. Wouldn't recommend this hotel. I'll never go back.
