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March 2024 by Tracy Weigle
They NEVER answer the phone . Don't expect to talk to a person so disappointed. It's Burnet for heavens sakes that busy? Please
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December 2023 by George Sievers
OH! I received $1.01 interest on my savings, and $0.02 on my checking today (12/27/2023).I am a long time customer of Wells Fargo, but they are more interested in their well being than the satisfaction of the customer. I made CASH payment to my WF CC on 12/21/2023 and it is credited to my CAR LOAN. I have tried to resolve the problem by phone and in person and they are holding up my money for 5 days, and the inconvenience is ALL mine. Let me be late on a payment, however, and they charge a $35.00 service fee. Let my deposits drop below a certain amount and they charge a service fee. They charge a minimum of $35.00 a month interest on my car loan, but will only pay me $1.00 on my savings account. I am supposed to be satisfied with a verbal "I'm sorry" from them, but they will charge me for any infraction!
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November 2023 by Sheree Pinkerton
Won't answer the phone. Been calling for an hour to speak to a banker.
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June 2023 by Suz
No bankers are present most of this week. Tried to make an appt, but they don’t have appointments that work well for people who are not retired. Very annoying, since they have such limited open hours.
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November 2022 by Steve Wiles
Having to schedule appointments to get any kind of non teller assistance is really annoying
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March 2022 by Rebecca Reed
This place is the worse. All of a sudden our account is getting overdrawn for ZERO reason. We had $133 in there wake up and -7. With pending transactions adding up to $40. Switching banks today we are done with them. We've been woth them for many years. Not anymore
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March 2022 by Rebecca Gilmore
This place is the worse. All of a sudden our account is getting overdrawn for ZERO reason. We had $133 in there wake up and -7. With pending transactions adding up to $40. Switching banks today we are done with them. We've been woth them for many years. Not anymore
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April 2021 by Texas Truth
Banking services do not get any better anywhere than at the Wells Fargo Bank in Burnet, Texas. Fast, efficient, and Really Texas Friendly. I seldom make the 80 mile round trip to that facility but over the years it has always been worth the effort when it was required. Excellent staff, just excellent!
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February 2020 by Austin Ellison
I used to love this bank, but the one in Burnet kind of ruined it for me. The manager was very rude.
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October 2017 by crystal reynoso
This place is bad. Would give it a lower number if i could.
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May 2017 by eleno sigarroa silva
Great people and great bank
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March 2017 by Bonnie Wells
I love the employees at this branch. They are always friendly and helpful. It's because of them that I continue to bank with Wells Fargo whom I'm not always pleased with.....
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January 2017 by Mike VanBrocklin
Great Bank, and great service. Anyone that complains about this bank probably doesn't have any money to put in the bank.
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June 2016 by Lisa Taylor
Very rude today. We were days away from opening my daughters account there, glad we didn't.
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October 2015 by tracy tucker
I travel a lot for my job. And this is the only bank on my way home. I have stopped numerous times and been treated amazingly. Customer service is my biggest focus where ever I go. They def. met that expectation each time. Friendly and personable.
