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October 2025 by Anton Pohl
Easy transaction, fast shipping, and quick communication. Would purchase from again. Hitch extension is rock solid and will solve my bike rack fitment issue. Thank you!
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October 2025 by Lyle Howell
I would like to take this opportunity to share my experience with their customer service team. The other day, I was trying to put my Hitchgate tire carrier back on my Chevrolet ZR2 and discovered that I was missing the wedge lock device. I think my son might have wandered off with it... Anyway, I was running out of daylight for a trip I had planned for the upcoming weekend and needed to change the shipping priority of my order to second day air. I sent an email and hours after my initial contact they responded promptly, changing the shipping air delivery. The process was seamless. In the past, their email responses have been extremely quick, and the effort they put into their correspondence is uncharacteristic of similar companies. Thanks Greg
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September 2025 by Felix Hunziker
I purchased the Offset Hitchgate waaaay back in 2017 and it's been performing very well ever since. I've had to replace a poly bushing due to normal wear and Wilco's website made that easy and inexpensive. Excellent, responsive customer service and products that last. You get what you pay for.
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September 2025 by Kevin Thompson Jr.
Excellent company, extremely good customer service and consideration. Will always be a customer!
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September 2025 by Young Jet
Wilco has great customer service and products, they always answer my calls, walked me thru installation and followed up post purchase. Greg at Wilco is an awesome mgr who really cares about his customers. I put the Solo High Clearance on my GX and it looks and works great.
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September 2025 by Arno Marcuse
Wilco consulting expertise has been excellent. Knowledgeable in understanding my application. From phone conversation to email exchange it was a very fluid solution finding process.
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September 2025 by Suzanne Cooper
Product is well constructed and relatively easy to assemble. There was a delivery issue which Greg went above and beyond to correct. Company is very responsive and gets 10 stars for customer service
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March 2025 by Richard Yvon
This is absolutely the worst company ever.,Buyer beware! Customer service is non existant and products rust out. Dont waste your money! They are 100% unaccountable and products are garbadge.
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December 2024 by Logan Johnston
I made a mistake when I placed my order and called and spoke to Shane about it. He immediately took care of it. Product came quickly and packaged very well. The Hitchswing works perfect for carrying our luggage rack while making our rear doors accessible. Very solid and very well made products.
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November 2024 by alan Cummings
Great folks. Great products
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August 2024 by Stephen Pearson
The Rockit Can is amazingly built. The people were friendly and helpful. I’ll definitely purchase through them again.
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July 2024 by Litos Tx
Have had the hitchgate high clearance unit. 3+ years in and I'm looking into getting a hitchgate max for a new 4Runner I got in the garage. Unit does have slight rust where the pin slides into, more than likely due to the metal on metal contact which can be addressed with a spray paint can.
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July 2024 by B
They will not answer the phone - EVER. I could call 5x a day every single day for a year and they will not answer the phone. Horrible customer service
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June 2024 by Gerrit Kemp
Great products; that’s why they get three stars. Customer service; not so much. And good luck finding what you’re looking for on their website, which is opposite of intuitive and almost impossible to find parts, unless you somehow already have the part number. They have a phone number, but no one will answer it. Ever. Rarely will one receive an email that’s not an auto-generated order confirmation. I was sent the wrong part, without the hardware. When I asked about getting the correct part, I was sent the hardware for the wrong part with directions to install the part on the swing gate I did not have. This was after I sent photos of my Wilco Hitchgate Max. I will make the part myself.
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May 2024 by Chris Walsh
I found the sales rep to be very helpful and went beyond the call of duty to help me find the right tire carrier.
