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February 2024 by Michelle R.
Very friendly and great price. Will definitely use them again.
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February 2024 by Miguel Hernández
This company is a thief, abuses the need for drivers and charges you for something new and gives you whatever they want, they are not honest.
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January 2024 by Halffast Cook
Would give 0 stars if possible. Charged us an excessive $400.00 (in advance via the phone) because we had small empty trailer. We were also less than 2 miles from their location, so it wasn't like it was a long trip to find us. The guy on the phone was exceedingly rude. The tow would have not been a difficult job, as all we really needed was a light pull / or even a good push to get us off the wet grass and back on the road. We were just traveling through the area, which meant that we didn't have anyone to call to help us out, so we had no choice at the moment but to call a tow company. I called these guys because the reviews seemed good, and they were really close to us. We should have called someone else. These folks seem to be solely in the business to taking advantage of people. I recommend calling someone else. There are other companies in the area.
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December 2023 by Aron Alaniz
The guy is good and friendly and hard working did the job fast on my way good deals to for road service
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November 2023 by Timmy King
The dispatcher who worked with us was awful. He kept telling me they were nearby and would be here in 15 minutes --- it took over 4 hours for them to arrive. When they got here they were fast and extremely professional.Service: Special vehicle towing
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November 2023 by Downtown D.
A true Godsend this company is. The staff was the most professional and helpful people I have ever had the pleasure to talk with when having a crisis such as a wrecked truck. The driver Mike was a wonderful young man that helped us out in the middle of the night after our accident and towed us round trip from Terrrel, Tx all the way back to Alexandria, LA on his time off from work. That man was a true American and Godly person who has a heart of gold helping us the way he did. I truly mean this business and the staff are the best in the business and Mike is a class Act! God Bless and Thank you so much! DLB
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September 2023 by Morgan Paul
I needed my car unlocked and the price was $450 bucks..!? yeah immediately nofullers did it for $100 this is definitely not a business that practices honesty in any form I called every place and captain Jack's was the only place that was charging this price and they all agreed it was definitely not a reputable place at all to charge so much for this services 2.
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September 2023 by Mutasim Mohamed
I call for road service and they came fast and very professional andThe guy is so friendly and helps me a lotI wish if I can give them hundred stars ⭐️Service: Tire change
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August 2023 by Chelsea Bellows
I had a blow out on hwy 175 in kemp Texas. I was stuck on the side of the road at 1 am with my 11 year old son. Captain Jack was more than helpful and professional getting me back on the road quickly. Fast forward to the next day. My car was having all kinds of alerts going with the tire monitoring system to the break system. Could it have been from the blowout yes but Captain Jack didn’t care. So I called my boy Captain Jack.He himself met me and checked out my car for no additional charge. He treated me like family and I am blessed for his help!
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July 2023 by roadrunner
Called them for road service after blowing a super single, The tire they installed was leaking, had to stop every 100 miles to inflate.In El paso I took it to a tire shop and they could not fixed..When I called and explained they hang up the phone an never answered again.I paid $ 1,575.00 .. so watch out..
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June 2023 by Luther Henderson
David from Captain Jacks Road Service saved the day. Had a blow out on I20. He came through with friendly, affordable and fast service.
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June 2023 by Francisco Gonzalez
Great service came to fix both tires were here very quickly appreciate their work very respectful also.
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May 2023 by Brad B.
My wife had a blowout on I-20 and called this service. They charged $650 to come out and put on a tire which was a $100 tire to replace the Michelins she had. She had a fully functioning full size spare and was less than a mile from a tire store. In my opinion, they took advantage of her vs charging her the $200 for a tow - or putting on the spare.
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May 2023 by Pamela Arsenault
These guys are the best around. So personable and took care of us. My RV is up and running and they did such a great job of working with the insurance company to get everything back to the original. Love these guys. Now like family. Will continue to bring my RV to them for repairs. I highly recommend them for tow and repairs.
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May 2023 by Jennifer Strecker
Absolutely amazing customer service by Tony and David. We had a tire blow out on our Cadillac CT5 near Sulphur Springs and it being a Saturday evening no one else could help us. This includes OnStar and Cadillac roadside (which are worthless by the way).Tony answered his phone right away and even though he was 35 miles away he went above and beyond to find a replacement tire- mind you it was a hard to find unique size. Highly recommend this company. Thank you again for your prompt service! - Wayne and Kelly.Service: Tire change
