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April 2024 by Arturo Garcia
Avoid buying anything from this location. I went into the store ready to purchase some pillows, and the employee (Mike) did not offer to help me in any way. I had to ask him for help several times, and he always answered in a non-attentive manner, he was too busy texting on his phone. He told me the pillows would be a certain price, but turns out the pillows were significantly more expensive at checkout. He then told me the pillows would be ready to be picked up in a week, and it turns out they were not ready. I called him countless times to follow-up, and he never gave straight answers, always making up excuses and blaming someone else. The pillows were ready 2 months later. I only knew they were to be picked up because I went to another location and received the necessary help from Armando. Go to Armando in the Sunland Park location instead
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December 2023 by Henry Dominguez
I recently had a fantastic experience at the Mattress Firm in the Outlet Mall of El Paso. The General Manager went above and beyond to assist us, ensuring we found the perfect bed at a great deal. The service was exceptional, and we left feeling confident in our purchase. Highly recommend this store for their excellent customer service and quality mattresses!
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August 2023 by Raul Velazquez
Kerry really helped me and my wife select our dream mattress and showed outstanding hospitality, can’t thank him enough , we are thankful and will remember this moment every time we go to sleep for the rest of our lives. !!!
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August 2023 by BARBARA ARMENDARIZ
Best mattress store in El Paso and they give back to our communityThank you
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July 2023 by Naomi Sangines
If you could go somewhere else do it. We bought a bed and the salesman said one thing but when I called to ask about the situation was told something different. They are only out for the sales!
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June 2023 by Matthew G
I bought the most expensive bed in the store and the sales person flat out lied to us. I am extremely unhappy with the bed we purchased and called to speak to the sales person. He completely changed everything he had told us. I asked him to have a manager call me back and have herd nothing. If they will do this to me over a 10k+ bed image what they will do to you.Don't believe anything these sales liars tell you.
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October 2022 by Dianna M.
Walked in to figure out what Mattress I preferred, told the lady we were only looking. But the sales lady pushed the inventory on us. Kept giving us different prices and kept telling us she would give us a deal. I felt pressured and when we were ready to leave we asked for her business card, and her entire attitude changed. She told us she was the manager and she was there all the time simultaneously while walking away. Bad experience, first time at matters firm and definitely the last.
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May 2021 by Desirae Diaz
The Manager Chris Elliott was Extremely knowledgable with details and made me feel confident in my purchase. Chris most definitely is great at his profession! I would highly recommend anyone looking for a matress to speak with Chris
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April 2021 by Karina Martinez
I have worked in customer service for 10 years and i was extremely pleased with Julius! He is by far the best, nicest sales person I’ve ever met. He was honest, knowledgeable, and considerate. He picked up our calls when we needed him. And answered all of our questions. He also took the time to listen and understand exactly what kind of mattress we needed and were looking for. He was considerate of how big of a decision this was and did not pressure us into anything.We looked at a couple of other mattress stores afterwards but we came back to mattress firm solely because of Julius.Needless to say, we got our mattress earlier then expected and he communicated that with us beforehand. And we are two very happy, sleepy campers.
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October 2020 by Julius Givens
The store managerJulius is the best mattress salesmen that I have ever seen. He is very knowledgeable about mattress firm and other mattress companies product. I highly recommend going to the outlets location to truly find a great mattress. Thanks again Julius.
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July 2020 by luis corona
Very Disappointed, I bought a mattress. At that time they didn’t have on stock. I wait about a week or so, finally i went to pick it up. When i got home I notice that they give me the old matress they had on display, I clearly remember it was tge same one. Be careful, and check before taking your matress home. They lost a loyal customer!!
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July 2020 by Alfredo Corona
Horrible experience. A little bit more than a week ago I went to this store to buy a mattress, since they didn’t have the one that I wanted in stock they had to order it. It was supposed to arrive in about a week. Today I called and the salesman told me that the mattress is ready to be picked up at store. When I entered I noticed that the display mattress wasn’t already there —the salesman told us that he sold it and he also sold five more of these—. I felt something was wrong, and I was right. When I opened my mattress it was clearly used, it had a couple of stains on top, and the bottom was pretty messed up. I’m sure he gave me the display mattress. I’m so disappointed with this store and this dishonest salesman. I forgot his name but has tan skin color, short hair, and don’t remember if either blue or green eyes. Very disappointed.I write this to try to ease my anger, and hopefully prevent someone else to experience this.
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March 2020 by Jonah Jonas
(Translated by Google) Bed for cousto agusto(Original)Camita para cochar agusto
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July 2019 by Marvin Weng
The delivery people seems to be robbers. I ordered a mattress here not long ago and I seem to be missing a bit of my stuff. It may be my fault for not watching them but I trusted them on just delivering my things and not stealing.
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April 2019 by Geri Herrera
Salesman was nice and very informative. Great experience
