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June 2023 by Phillip Norris
$900 for a tax return you can do with H&R Block online software for $60. Plus you can get it done in 30 minutes. Terrible business model preying on busy people looking for convenient services.
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April 2023 by J Trevino
Good, professional, but high priced.
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March 2023 by Leslie Jennings
Price is not as advertised and wasn't told price until after filed and signed. Did not want them to prepare or file state taxes in another state as I was doing that myself but they filled them out anyways even after me telling them 3 times not to and was charged extra due to them preparing them anyways. When I reached out afterwards to the tax preparation person who did my taxes I recieved rude responses with a care less attitude. I was under the impression it was going to be 89 and was not told it would be more. I was charged 400 something dollars. When I asked why I wasn't told the price she said it said it in the packet I gave you. She gave me the packet after she filed and had us sign. Very unprofessional ordeal all together. Also they are very unorganized as far as what's going on and don't note when they have talked to you or set appointments and it's hard to get responses through their app messaging as well. Lesson learned next year I'll be going back to turbo tax. Our prep/tax professional person was hillary harmon but our packet says someone named Ruth was the prep person/tax professional.
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November 2022 by Adrianna Olvera
I do Not recommend this location! I called over 5 times and left messages and Hilary never returned my calls! I had to go into the office and wait for Hilary's appointments to be done until she would talk to me. The IRS had caught some mistakes on my income tax. Hilary offered no apology but said she would correct it. I NEVER heard back from her after that, it's been 7 months and I still don't have my tax return money or even heard from Hilary! The NB location is now helping with me with this and they stay in communication with me with updates. I paid Hilary her fee before the mistake was caught and I want a refund for services that were not accurately rendered.
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May 2022 by Latricia stembers
Y'all r always nice n really helpful
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April 2022 by Lisa Damron
I'm very unhappy with the cost, which was completely unexpected and still unexplained, the length it took to get my taxes prepared, and the things that were missed until i brought them up again
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April 2022 by rebecca liggitt
I called the Canyon Lake, Tx office to ask 2 questions, treated with extreme rudeness, will never use the services provided by this \\\" local \\\" business.
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April 2022 by John Walker
Jena was great, very professional...enjoyed the meeting
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January 2022 by Nicole Lunde
Hillary I and her assistant are ? AMAZING! I had recently lost my husband and didn't have it any paperwork that I really needed she was able to find all the information that I didn't have and it wasn't easy they're so kind and helpful highly recommend her
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July 2021 by Dorothy Stover
Great food but teas were never refilled and waitress never came back to check on us and any needs
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July 2021 by JJ Saint
I wish I could put 0 starts cause this place is the worst!Very lazy girl that works there with attitude and says it takes months to get your return if you want get your return in just a day or 2 go to New Braunfels H&Rblock they give you right away.And they only charge 99$ and the one canyon lake charges 125$There probably pocketing half the money
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April 2021 by Woodman
We were able to have our taxes completed on line with no contact. 100% awesome.
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April 2021 by Oscar Decker
Timely filing, accuracy.
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April 2021 by sabina klein
Taxes were done in a timely manner. I received good service.
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April 2021 by Donna M. Tuggle
Love the company and wonderful people work there! I trust my tax advisor.
