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October 2023 by Amy Antunez
We've been with this bank for several years. Since I've been with this bank I've never been asked to make a person's job easier. All I needed was a checked cashed for $16.85. I was asked if I could deposit the $.85. When I asked what the reason was for, the teller started, " It would be easier for me." If you're a teller for a bank, then you have to learn the job. I'm not here to make it easier for you. I simply stated I would like all of the money. Yes it took a while to get the money but that's part of your job, to cash checks. Not to ask your clients to make your job easier.This was a lady that was working the drive-thru 10/16/23 after 5:15pm. She wasn't rude but she does need to learn her job more properly. She needs more training.
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April 2023 by Leslie Barton
I have been with this bank for 2 years now and my checks get deposited every friday. I have tried every avenue to get some kind of loan, credit card or something to help build my credit and angela is absolutely no help and shes not even friendly, why is she the manager? I have no idea. This bank does not care about helping their customers at all so don't even waste your time. I have no clue why people act like this bank is so great because in 2 years they have not shown me anything spectacular about being a member here. They are just another bank looking to make profit off peoples hard earned money and charge any fee they can. I see thats how they stay in business. I am now looking into switching back to the peoples credit union because they absolutely will work with you and help you out not treat you like a number. They treat like an actual person trying.
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January 2022 by Hannah Shreiner
Talyia at ECU has been so great for our family! She has been able to get our financing needs taken care of and in a timely and efficient manner! Not only that she has been very kind and pleasant to deal with!
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December 2021 by Megan Nelson
My experience with Education Credit Union has been amazing! I started banking with them a few months ago, and I am always happy with my service. The tellers are always friendly, and they just helped me with my auto loan! When applying for my loan, they answered all my questions, walked me through the process, and made everything easy. Thank you, ECU!
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August 2021 by Robert Bailey
Have been very pleased with this Banking institution. Until now. Have never felt more disrespected and made to feel so low as a person. Yes my credit score is low and we r trying to get a mortgage loan. No matter what I say or try to do or suggest it is not good enough. I am in the metal recycling business and am told that my inventory is not a asset and cannot be considered a asset. It is the asset for my business to make money. I have turned in tax papers bank statements with direct deposit on them from a large steel mill we sell our metal to. Stillhas to prove how I got the money and where from right down to the truck load.they gave us a pre approval but it isn't worth spit. It is on contingent of my assets which they won't except and then I have to deposit my money from it and leave it in the bank for 90 or 120 days then it will be a verifiable asset. Doesn't make sense. I realize there are Fannie Mae and Freddie mac guide lines but the way they treat you is your money isn't hood enough unless u fit a business or criteria that suits there mortgage manager personal guide lines. She us very smug condescending and lack of willingness to help. She even asked us to put 40 % down and we said yes but my companies assets doesn't pass her personal guide lined. I offered to bring a description defined invoice a copy of the check I receivefor it and a copy of tge deposit slip for the bank and still told that won't work. So feel as nothing will work. Just frustrated
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May 2021 by B Y
I used to use this bank and loved it. Now that my brother is using them they are still beyond helpful. Tori Walters was extremely kind and got back to me quickly with any questions I had. Thank you Tori!
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March 2021 by Jeremy Shreiner
Talyia at ECU has been so great for our family! She has been able to get our financing needs taken care of and in a timely and efficient manner! Not only that she has been very kind and pleasant to deal with!
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January 2021 by Sha's World
I've had a few banks in the past but none as good as this one. Clean building, friendly and helpful staff. The mobile app sucks now and then but the bank makes it well worth it to me. Plan to keep this bank for as long as I can access one of it's locations.
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October 2020 by Sha Solis
I've had a few banks in the past but none as good as this one. Clean building, friendly and helpful staff. The mobile app sucks now and then but the bank makes it well worth it to me. Plan to keep this bank for as long as I can access one of it's locations.
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October 2020 by Ashley Dyer
I've used ECU for probably 15 years and they are always great. Recently the Canyon Branch Manager, Talyia, assisted me with several things and went above and beyond! She is truly amazing as a professional and I'm so glad she is running this location!
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October 2020 by Heath Allen
ATM never works, the only type of loan your getting from them is an auto loan, they decline everything else. Regret taking my auto loan here, don’t give them your business.
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October 2020 by hailey arreola
ATM never works, declined a loan because they “do not give loans to pay bills”. Will be closing my account and going to Wells Fargo across the street.
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August 2019 by Letisia Mays
Awesome people!!
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March 2018 by Jesse Valois
ATM Nevers works and tellers are rude.
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October 2017 by James S.
Absolutely wonderful experience here. The loan officer who helped me work out my loan is named Vickie. I probably bothered her a couple times a week until I got this motorcycle loan hammered out; however she was ever patient with me. I appreciate all the work she put forth helping me. The rest of the staff was equally as nice and helpful. I don't often believe the notion small institutions are better than large one, but my experience here has definitely earned my loyalty. Love the new bike Vickie! Thanks again!
