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April 2024 by Sheila Mitchell
I was hesitant of using this type of moving service; but it turned out great. Customer Service was fantastic by Chad.
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April 2024 by geenahk
Fast, professional, friendly technicians!
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April 2024 by Brooke Mann
We had a great experience with this company. Customer service was great. They just need a better way to view multiple accounts online. The billing for two containers became confusing.
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March 2024 by takehome enjoyllc (2nd flatbed)
They are off loading fast
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January 2024 by Jonason Iruegas
I enjoyed my encounter with Pack-Rat Moving. The staff was punctual as well as communicative and they made all the moving process easy. Their professionalism and commitment towards customer satisfaction are highly recommended.
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January 2024 by Jess Taveras
I have had an amazing encounter with Pack-Rat Moving. The staff was punctual efficient, friendly, and helped make the whole process of moving smooth. Their dedication and professionalism to customer satisfaction is truly admirable.
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January 2024 by Krystle Louicar
Pack-Rat Moving Services is an extremely dependable moving company. Their attention to details, professionalism and cheerful attitude made my relocation effortless and pleasurable; therefore I would strongly endorse their exceptional services!
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January 2024 by Elizabeth Quagliarello
I recently moved with Pack-Rat, and I couldn't be more satisfied with their service. The team was prompt, communicative, and handled my delicate items with care. I highly recommend Pack-Rat Moving Services for their reliability and professionalism.
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December 2023 by Derek Flores
Pack Rat is a lifesaver for anyone planning a move. Their team of movers was professional and efficient, and their storage options were a huge help during the transition. I had peace of mind knowing my belongings were in good hands. Pack Rat is the go-to company for a smooth and stress-free move.
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September 2023 by Omer Farooq
We got Pack Rat service for our interstate move from west coast to Texas. The drop off and pick up were Ok but biggest problem they have is that their customer service is ridiculously difficult to get hold of. What made the whole experience sour for us was that when their guy came to drop off our loaded container at our house in Texas, they banged it into the tree outside our house and broke a huge branch. We are lucky that it didn't hit the house structure. Now, trying to call them and they the to come out to fix this has been a nightmare, so far, no response.
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September 2023 by Beata Undinne
Pack Rat made my recent move stress-free and efficient. The movers were skilled and polite, making the experience pleasant. Their storage service was a game-changer, allowing me to organize my new space without a hassle. I'm grateful for their excellent service.
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September 2023 by Rajesh Sethu
Amazing service within budget. Operations manager Mr. Michael at Carolton TX went above and beyond. Pack rat team was professional and provided us with confidence and hassle-free experience . I would personally recommend them to anyone.
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August 2023 by David Sinagub
Had the absolute BEST experience thanks to the amazing Chad T.Our pickup driver.Called to make my reservation and that was handled excellently. Drop-off was a little curious and spotty, but CHAD T. was a rockstar!!
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August 2023 by Jennifer Onibudo
I will agree with others that parts of their service are "alright" but others are absolutely terrible. Honestly with our experience so far I would give this 0 stars if I could-- the hassle I've experienced doesn't make up for the two things that they do well which are not worth even detailing here. See details below:Our containers were delivered on separate days (even though we initially ordered them at the same time on the same order). This has created multiple orders that get charged at different times based on when they delivered the containers. You also have to - apparently- set up delivery on each separate order because of the different delivery dates. Currently, we are paying to store a container that hasn't even been picked up yet-- still sitting in front of our empty house- because pack rat decided to split our order up. They picked up the first but because the order had been split due to different delivery dates they just didn't pick up the second, stating that I needed to set that up separately. I have spent hours this week trying to figure this out-- wait times are completely unreasonable 1-1.5 hours minimum.The charges are very confusing - at best- but I'm inclined to believe they do this intentionally both in the way that it's detailed when you order and the way that the website displays your account information. When you open your page it'll say that your balance is zero. When you click on the order number it lists out other charges shows balances etc. There is no logical reason for this. And if, like us, you wind up with multiple orders because of an error the company made you have to manage each account on it's own- multiple charges/fees/delivery dates etc. They also automatically charge for whatever fees they want so be VERY careful which payment methods you use. I had to call to figure out that they just do this without any prior communication/warning that they are processing a charge.You'll be better off using a different company.
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July 2023 by VIJAY VISWAS
Pack Rat gave best competitive price for my long distance move. Everything was scheduled on time. Impressive service and good customer care services.
