ADT Security Services is a leading provider of security and automation solutions for homes and businesses across the United States. Known for making security accessible and offering 24/7 customer support, ADT focuses on delivering fast, high-quality service to help customers feel safe and empowered. Customers appreciate the company's professional and courteous staff, including specialists like Jeremy Jones and Hez, who are respectful, knowledgeable, and dedicated to meeting individual security needs. Jeremy, in particular, is praised for his patience, kindness, and persistence, often going above and beyond—such as shaving a door knob to ensure proper locking—to improve customer safety and restore trust after challenging experiences. The technicians are punctual, eager, and thorough, explaining products and services clearly. Many reviews highlight the positive impact of ADT’s responsive support, turning initial frustrations into satisfying experiences and fostering loyalty. Overall, ADT is recognized for its superior products, professional staff, and commitment to customer satisfaction, making it a trusted choice for security and automation needs for both homes and businesses.
RUN IF YOU CAN. Connectivity issues with the app. It shows unlocked but the door will still be locked. It also takes forever to see open up the door camera to see who’s at the door.
June 2023
Jeremy assisted our needs and was very professional! He answered all our questions and made sure our safety was in top top shape! He even had to shave a door knob to make sure our doors locked properly. Thank you JEREMY! :)
November 2022
Hez arrived on time and hit the ground running. He was respectful, courteous, and professional. Even as the service went late into the evening, Hez never complained or rushed through the service. He definitely brought a good image to ADT Safe Haven!
