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November 2024 by Joshua M
Juan is the man. He took care of my Tesla, made the time to educate me on all things Tesla and set me up in their business suite so I can host meetings for my job.
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September 2024 by Helen Fisher
No reply to a service request on a Tesla.
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August 2024 by Joe Wong
Hidden gem! They got me in within 2 days, quickly diagnosed a broken strut, parts came in within a week, and had me repaired soon after that. I was able to cancel my Tesla service appointment that was still 2 weeks out.
Prices were extremely reasonable and bonus on the turnaround time. Thanks, Juan!
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July 2024 by Mike Rizk
I highly recommend Auto Centrix for Tesla services and add-on accessories. Juan was great to work with! Excellent and timely communication. They installed my new yoke steering as promised, explained the work involved as I waited in a private office to do my personal work. Definitely bringing my future upgrades to Auto Centrix.
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July 2024 by Sungoh Son
I recently had my Tesla serviced at Auto Centrix, and I couldn't be happier with the experience. Their team is highly knowledgeable and truly specializes in Tesla vehicles. From the moment I arrived, I felt confident in their expertise. They quickly diagnosed the issue and had my car fixed in no time. The customer service was outstanding, and they kept me informed throughout the entire process. I highly recommend AutoCentrix to any Tesla owner looking for top-notch service. Thank you, Auto Centrix, for a job well done!
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July 2024 by Donald Triplett
Review for Auto Centrix - (So called Tesla Repair Shop)
**Rating: -★☆☆☆☆. (NEGATIVE STARS!!!!!)
** IF I COULD GIVE LESS THAN ONE STAR I WOULD.:**
Recently, I experienced an issue with the air conditioner in my Tesla Model S. As it is an older model, (Still in flawless condition) but without a manufacturer’s warranty, I was referred to Auto Centrix Tesla Repair. Despite some initial concerns, such as their lack of phone response and the use of a Google number, I decided to proceed with them based on a trusted recommendation.
The quoted price seemed fair, albeit on the high side. The repair took approximately two weeks, which is somewhat expected due to parts availability from Tesla. However, my biggest red flag was their requirement for a 50% upfront payment, which struck me as highly irregular. Nevertheless, trusting the recommendation, I paid half the bill upfront.
Upon completion, they sent another link for the remaining payment before I could pick up my car. Upon picking up the car, we noticed sticky substance on the floor mats that wasn't there prior to dropping it off, and just thought it was poorly cleaned. We also noticed what appeared to be water spots on the center driver’s screen. After getting it home, I observed something unusual about the screen that wasn't there when the car was dropped off. It looked like it had water inside it. This was particularly concerning as the screens had been replaced just seven months prior by Tesla and were in perfect condition before the repair at Auto Centrix.
Additionally, while the AC is blowing cold air, there is excessive condensation/water from all vents and when the AC is running there Is water running down the sides of the dash. This has never been this way in the past. Attempts to contact Juan Mauricio at Auto Centrix were ignored, with numerous unreturned calls and messages over several days. To the point I had to ask my assistant to drive to their shop and request that they call me since voicemails and text messages were fruitless. Only after sending my assistant in person did I receive a return call. Juan denied responsibility, falsely claiming the screen was damaged upon arrival to their shop. This is absolutely false as the displays had no damage whatsoever and were not leaking liquid crystal onto the floor matts. There was nothing on the floor mats before dropping it off to Auto Centrix.
Auto Centrix's and Juan Mauricio's refusal to accept responsibility for the damages incurred while my car was in their possession is unacceptable. It is evident they are in a precarious financial situation, as indicated by their upfront payment demands.
**DO NOT USE THIS COMPANY** as they fail to accept responsibility for damages caused while in their possession and during repairs. I’d also be suspect of their financial instability as it’s quite apparent. Avoid Auto Centrix Tesla Repair Shop at all costs.
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June 2024 by Manuel Cossio
Excellent service, Juan was really helpful and he really took care of me. My Model 3 was hit at low speed and needed some light body work ... the official Tesla dealer was booked solid for months, Autocentrix was a far superior alternative. Highly recommended for anyone owning a Tesla.
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May 2024 by Baron Sauls
"Absolutely top-notch service at this auto repair shop! I brought my car in for some major repairs, and the team here went above and beyond to get it back on the road quickly and running smoothly. The staff was friendly, knowledgeable, and kept me informed every step of the way. I highly recommend this place for anyone in need of reliable and trustworthy auto repair service. 5 stars all the way!"
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May 2024 by Gregory Durley
Where do I start, Juan was amazing. He took care of me from the first phone call. The level of professionalism is unmatched. Juan truly cares about his customers and focuses on what is in the best interest of the customer. People hear me clearly, if you need work on your Tesla and you want to take it to a great, honest and professional service center, Auto Centrix is the place.
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April 2024 by jason
Not recommended. Their slogan is “the undealership” which is somewhat accurate. Came to an agreement and within less than 12 hours all of a sudden the price of the vehicle they are selling and my trade in value changes. We had an agreement and they couldn’t even honor it for 12 hours.
I am not surprised they responded that they forgot about me so quickly ???. My purchase was a little while back and I am just now getting around to posting this review.
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March 2024 by Matthew Holder
The car has been a joy to drive, except when I go to the Tesla service and have to deal with this extended warranty company. My car has been parked at a Tesla service center for days just waiting for approval. The claim process is nothing like what I was told it would be.Make sure to read the fine print if you are looking for an extended warranty. The mileage and parts that the warranty covers were not what the rep told me they were, nor were they as listed on their website. The parts that ARE actually covered are not fully covered; I still come out of pocket for the repairs after having to chase them down.I would avoid the extended warranty and call ahead for an appointment because you might get told that your bad service and being lied to is a result of not making an appointment.
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March 2024 by venkat kolluru
Love this placeVery professional and helpfulJuan is my Go to guy..
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March 2024 by Jacob Wild
Juan was amazing and the repair was perfect. Everything was done quickly and also came in under budget. Definitely recommend!
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March 2024 by Anthony Mathis
Juan was a great technician and very knowledgeable of the vehicles. Always kept us up-to-date on our vehicle was on time when the repair was finished. We'll done my guy.
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February 2024 by Nathan Palmer
I am very impressed with this dealership so far. I will probably purchase a vehicle from them soon. Very courteous service so far.
