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February 2024 by Ivan Perez
RUN, RUN RUN…. Waited over 2.5 hours for someone to help with a lockout…. The customer service from the technicians was horrible and took multiple calls and escalations to get anyone to help!! I will say that once it got escalated it took another 30 minutes, but overall HORRIBLE experience!!
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February 2024 by Samanthia McCoy
I utilized my roadside assistance and this was the company that reaches out and gave me an ETA of 59 minutes. At the hour and five minute mark, I received another update that someone would arrive in 18-30 minutes. Someone called me and asked if I still needed assistance and provided me the same info (18-30 minutes). After 30 minutes I called and an automated message then told me it would be another 43 minutes. I canceled the service call and utilized another service.
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February 2024 by James Mitchell
Mike (Riverview, Florida) did an amazing job on my lockout request. Quick, fast and in a hurry.
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January 2024 by Lakenya Monfort
If your auto insurance company contracts these people as a provider for roadside assistance CANCEL and demand they send you another company. I needed my spare tire put on my car and GEICO dispatched this company. I waited from 9:32 am to 10:31 am for them to update the ETA to 10:53 am then finally to 11:20 am. I called customer service several times and spoke with Marie who is a big liar and gaslighter. The driver named Gary never showed up or answered the phone for management. I spoke to a supervisor named Jay who said he couldn’t get the driver on the phone and basically left me stranded and vulnerable. I called my insurance company and canceled with this provider and complained about this company. I told GEICO that they should stop doing business with this company because with a simple Google search you can see that they don’t care about customer satisfaction or speedy service. I do not recommend this company.
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December 2023 by Warren Fountaine
Professional
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December 2023 by Richard Ferrell
I would write a review but they blocked my last review.
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December 2023 by Joel Barton
Left me stranded don’t recommend didn’t call or inform me of the issue
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December 2023 by Tanga Feggins
Giving the company 3 stars because I had to call the company twice. The First Gentleman that came out, Eric, was not helpful. He jumped my car and I asked him if he could use a OBD2 scanner to check the issue. He quickly said he couldn’t and left. After my car cut off the second time Thomas came out and was much more helpful. He used an OBD2 scanner and offered suggestions.
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December 2023 by David Berblinger
I waited over 1.5 hours locked out of my truck with it running while waiting for this company. Only to have them cancel my service and not notify me or my insurance. Absolutely horrendous, I would not recommend relying on these people.
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November 2023 by Charise Smith
The worst experience I have ever had. This company is contracted with my insurance. The man kept going to the wrong address. Then yelled at me and was like why didn’t you give the information when I did. Calls are record. If could give this place a -10 stars, I would you are better off, pushing your car up a snow hill.
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October 2023 by Breanne Rec Tx
Saul was the absolute BEST!! My tire went flat on a Friday afternoon and he came as soon as possible. I received a call from him when he was in route and once there, he was super friendly, professional, and honoring to me. He treated me like a Queen and babied my truck! He worked hard and fast and l felt bad because he was on the ground sweating to do the job. He had me back on the road and did additional courtesy inspections on my vehicle. Most and best of all, he called me within an hour to make sure l made it home. No other company does this and l am extremely satisfied in the workmanship, expertise, and follow up. Go Saul!
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August 2023 by William Stevenson
Flat tire at 630 in the morning after a 16 hour shift and I just could not deal. Called up roadside assistance and I was I was met within the hour by a young gentleman professional in all regards and I was on my way in min minutes and I was in bed by 8 am. Zero issues
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August 2023 by Visuit Saeaung
Not sure where the communication broke down but they sent someone to jump the car when I needed a tow. This was through geico so it very well could have been them they arrive quickly but I thought the guy who showed up need our help cause his vehicle seemed to be in pretty bad shape not sure I would have let him work on my car when his car looked and sounded the way it did my car might have gotten worse.
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August 2023 by Lila Sheffer
Shawn arrived within minutes of my call for roadside assistance. He had my tire changed quickly and even evaluated the damage to my flat. He was very professional and efficient.
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August 2023 by Robin Benson
Blessed to have road side service. This company was outstanding. Quickly showed up. Was prepared and even had patience to explain to my young son proper way of changing tire. From call to complete was tops 30mins.
