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June 2023 by Alison Drews
T.E.R.R.I.B.L.E. Terrible. I will never take my business here again.The guy at the front desk spent over an hour on the phone with our car insurance trying to find a loophole so that he could sell us Budget's insurance. Would not let us take the truck until he had spoken to our insurance. Not to mention, he yelled at the car insurance agent and interrupted them several times on speaker phone while we were standing right there. So rude and unprofessional.Do yourself a favor and spend a little extra for Uhaul. Unless you'd prefer to waste half your day in terrible company.
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May 2023 by Alison Frasca
T.E.R.R.I.B.L.E. Terrible. I will never take my business here again.The guy at the front desk spent over an hour on the phone with our car insurance trying to find a loophole so that he could sell us Budget's insurance. Would not let us take the truck until he had spoken to our insurance. Not to mention, he yelled at the car insurance agent and interrupted them several times on speaker phone while we were standing right there. So rude and unprofessional.Do yourself a favor and spend a little extra for Uhaul. Unless you'd prefer to waste half your day in terrible company.
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March 2023 by Jason W.
Literally the worst rental company I've ever done business with. Confirmed to pick up a truck and get there to be told I have no reservation and they don't have a truck. Says they do at another location. I go to that location and they tell me they also don't have a truck and they don't know why they would have sent me there. Cost my company $250 because I couldn't deliver to my customer in time. Will never do business with them again.
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March 2023 by Terry Russell
Website did not work.Agents on internet spoke very limited English.Rates are very misleading. Truck one way rate was $200 which was great. But had to add insurance for an additional $200. Truck was clean but heater did not work. This was a disaster.
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January 2023 by Suzanne M.
I rented a truck in Carrollton to be picked up at 4 pm and returned the next day at 4 pm. He wasn't open, but didn't call or email or text to let me know this fact. I had helpers lined up and ended up being about to pick up the truck the next morning. No discount or apology offered - just glad he had time off he told me. So now for the truck. It should have been called rent a WRECK. It had NO BACK behind the seats - so if it were raining the rain would come in. The door wouldn't open all the way and it had been bent in the past. PIECE OF JUNK. Invoice for 8 hours 193. Don't go here or trust this location. Number on website doesn't have VM and isn't anwsered. Number on website is no longer working.
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January 2023 by Stephen Warren
Horrible customer service. Made a reservation and there’s no one at the office. Horrible! Just use Uhaul!
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November 2022 by Xsail Mechanical AC and Heating
Horrible experience. They charge $100 just for parking. I rent box trucks all the time but this location makes you sign waivers and makes you call your insurance company to answer multiple questions about your insurance. Very time consuming.. all for added extra hassle. They also tell you they are not responsible for your vehicle even though you have to pay for parking and the location is in a horrible place under the bridge. Go else where for your truck needs!
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August 2022 by A W.
My husband and I rented a Truck from this location on 08/05/22 , I look at my cc statement and two weeks to the date of our rental we were charged for a Toll in Virginia, now we rented the truck in Carrollton, Tx. went to Tyler, Tx. then to Marshall,Tx after that we returned the truck to Shreveport La. put the keys in the lock box as instructed (and we have pics of putting the keys in the lock box along with the pics of the truck being left at this location), so tell me how this truck was tracked going through a tunnel in Virginia twice, not to mention that we were charged for a two day rental when we had the truck less then 12 hours and the place was CLOSED when we returned the truck Friday evening. Can anyone explain this, even if the truck was used after we returned it the place was CLOSED so how did someone get the truck ? is my question?
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March 2022 by Becca Martin
Horrible experience. My mom and I sat on the side of the interstate in a broken truck, 2 hours from the nearest town, for 14 HOURS before we were towed. We had to call a state trooper because we had no food/water. Incredibly dangerous. We were told “good luck” but no promise that they could help. And the only time we heard from them was when we called and sat on hold for an hour. Called this location as we picked up from them and they said they felt terrible and would speak to the regional manager and get back to us, but never did. It was dangerous, and scary, and they never followed up to see if we made it somewhere safe. When we finally got a new truck we had to unload/load with no help.
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August 2021 by Robert McNeill
Rented an RV from this place. They forgot to include kitchen kit, had leaks above both beds and then charged me $50 for cleaning fee for crumbs in a corner and sinks not scrubbed to a shine. Not ideal.
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April 2021 by Carla Holland
Love Budget! They always do it's good
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February 2021 by Jamie S
Wish I could give zero stars. Pulled up to this location to pick up a truck that we had scheduled for over a week and nobody was in the office. The sign said open but nobody was home. What kind of business takes a reservation AND payment for said reservation but doesn’t deliver?! Ridiculous!
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August 2020 by E G
Great customer service!!
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April 2020 by Clo’s Fly Life
The best customer service!!! I will always rent from this Budget Truck rental location!
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July 2019 by Sasha Brown
We were just about to pull out and the trucks breaks were not stopping, we went into a busy street and almost got hit, fortunately the people stopped but one man hit the curb and tried to Blame it on us. If I could give it a 0 star I would.
