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October 2023 by Andrea b
Firstly I'll start by saying the nails services are not bad. However, out of convenience I opted to get my underarms waxed here and it was a major mistake. While getting waxed, the wooden sticks they were applying the wax with were so thin they kept snapping. The waxing strips kept getting stuck to my skin. Needless to say the wax didn't actually remove much hair so the woman proceeded to individually tweeze my hairs (and skin). She announced she was done, I looked down and saw so much hair left and let her know. She offered to tweeze more but I wasn't interested in being in pain any longer. I went to pay and let the front desk attendant know and was met with hostility. They insisted it was my fault because I was in a rush to leave but they offered $15 off the service which was nice. When I let them know I was not in a rush but I just wasn't interested in going through the tweezing or faulty wax again they got angry and reduced my discount to $10. That's fine, but I couldn't recommend a place with such nasty customer service when there are hundreds of other nail salons that do a good job and are not rude to their customers.
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October 2023 by Emilie Klingman
My mom and I went to Castle Nail for my birthday. We just did our natural nails, but the manicure and polish got our hands feeling great and looking beautiful! The forearm and hand massage felt so relaxing. The polish was applied neatly and looked flawless, which I know is difficult with natural nails. Brenda was patient as I chose 10 colors for my rainbow nails, an important reminder of hope for me as I’ve been through several medical procedures lately. It would be helpful if pricing was clear online. We paid $29 each for the step up from the most basic package, and ours included paraffin, fyi. Thanks, Brenda and Castle Nail!
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August 2023 by Kat
Quality service and nails. My friend and I try out many different nail salons on our monthly meetup and this one has made the top three list.
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July 2023 by andy!
not my own experience but i was a witness to what happened to my mother. my mom told the tech THREE TIMES that the nail was crooked and she shoo’d her hand away until she finally spoke up about it and had THE NERVE to say it was her own nail. then when my mom asked for a redo on the crooked nail, the tech SLAMMED her hands onto the desk and started yelling and complaining. Not only that, the nail color wasn’t even the exact same color as in the nail book and was overpriced considering how rude and a terrible job she did communicating & doing the job itself.
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June 2023 by Cassie Simms
Loved this salon, had an amazing nail tech who was so sweet even when I asked her to change some things, highly recommendService: Acrylic nails
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May 2023 by Danielle B
I came here in a pinch to fix my long over due nails and they had an opening even though they looked rather busy! I got a polish change for dip nails…. I was greeted kindly, the entire experience was great, and Kay did an amazing job on my nails in under 45 min knowing I was in a hurry that evening! Great pricing, great service overall.Service: Nail polish changes
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April 2023 by TM
Tina did my pedicure, and she was very detailed. She took her time , making sure everything was perfect. I did not feel pressured to socialize which was great since I was trying to treat myself to relaxation time. Nancy did a great job on facial waxing. She was very pleasant and full of life.Services: Pedicure
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March 2023 by Lisa McIntyre
Just had my eyebrows done and they're terrible. I said please keep them thick, NOT thin. I have been growing them out for months and now they're half the size as before, uneven, and patchy.Service: Waxing
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February 2023 by Bar Zaguri
Don’t waste your time and money. I got my nails done at the first time and the last here. I did power dip and the nails look really good when I was there and 3 days after they got full of cracks and they literally broke in the middle and falling apart… I had bad nails done before but they never broke after 3 days so I’m not sure they are really know what they are doing…
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February 2023 by Teresa Arnold
Jimmy is the best! My nails look amazing every time. I drive from Grapevine twice a month just for him.
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January 2023 by nancy R
I’ve been coming here for over a year now since moving from another state. I really like this salon, and booking an appt with my regular tech is never a problem, I always get in quickly and she (Van) always does a great job. I think a lot of people mistake the manager’s no-nonsense style and dry sense of humor for rudeness; he’s always been very polite and accommodating to me. No salon is perfect, but this place is always busy so they must be doing something right. It is a little pricier than other salons but well worth it in my opinion, especially since NexGen lasts for weeks!
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January 2023 by K G
Every time I try to make an appointment with Van the owner says she is not working that day or she is all booked up so I am having to find a new nail tech at the last moment. They are not willing to accommodate schedules even for repeat loyal customers.
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December 2022 by Grace Schneekloth
This place is usually 50/50 but if you get an great nail tech, the final product is so cute! Little pricey, but have continued to go back to them.Services: Gel manicures
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December 2022 by Judy Burton
My nail technician took the time to talk advise me on my gel choices so my manicure would last longer and I coukd get the best glitter coverage.The pedicure massage was very relaxing..Services: Gel manicures
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November 2022 by Sarita G.
Kevin the new owner answered promptly on a Sunday evening. I advised him i was just driving on from a long road trip and desperately needed a pedicure. I arrived he was at the front desk very helpful and knew exactly how to take care of a guest. Tina gave me mymuch needed heavenly pedicure.
