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September 2024 by Kim Garrett
My experience with Dallas Auto Direct was great. David Thomas was an attentive sales representative. He listened to my request and worked to make my purchase seamless.
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September 2024 by Kevin Thedford
We purchased a used 2020 Mercedes C300 from Dallas Autos Direct on August 5, 2024 from Mark Johnson. He was decent through the transaction, until he received our payment, then he stopped answering texts/phone calls. Mark made several promises for delivery dates-- 8/10 ("Just in time for Saturday night date night!"- per Mark), 8/11, then 8/13, then finally at around 5:49pm on 8/14 he informed me the car had been picked up and would be delivered on 8/15. He also called me "Bro" in several text messages, which is very professional.
We were buying sight-unseen, so I requested a thorough inspection of the car. I have attached a screen shot of my conversation with Mark where he indicates 'not at all' when asked if there were any blemishes. The car was delivered by a wonderful driver (Jones Towing-- Highly recommend!) on the morning of August 15th. I immediately noticed a large door ding in the driver's side of the car and a large scrape on the front bumper. I was irritated, but figured I had bought a used car, I would deal with the door ding-- But was shocked they weren't pointed out being as obvious as they were. These two major blemishes were not pointed out nor were they obvious in the walk around video Mark had sent me. That evening when I pulled the car in our garage under the lights, I immediately noticed it had hail damage all along the driver's side as if it had been under an awning and been pelted only along the driver's side. I documented the hail damage in the attached video and called at 9:02am on August 16th as soon as the dealership opened to report the hail damage to 'Mike'. I've also attached a call log showing my correspondence with Dallas Autos Direct since August 16th trying to get a resolve to this issue and was told he would call me back. I called back on 8/20 and was told Mike no longer worked there-- 4 days later. So far, I've spoken to 'Mike', Aaron Rochell, 'Lou', Aaron Johnson, and 'Mitch'. Nobody will take responsibility for selling us a vehicle with undisclosed hail damage, which is a DTPA violation. We have a local estimate for just shy of $2,700 worth of PDR repair that needs to be done to fix the car correctly, and I provided them a copy of this estimate. Their offer for resolution was for us to drive the car 600 miles and 9 hours to their store so they can perform a hasty 2-3hr PDR job on it while they provide us a loaner car to drive around Dallas and 'kill time and eat lunch'. They claim to be able to repair what was quoted locally at 8.6hrs of labor in 2-3hrs in an afternoon. This is not a reasonable solution to this problem. They need to pay to have the car professionally repaired local to me and they refuse. They tried to blame the transporter for driving through a hail storm while delivering, yet the car only has damage along the driver's side, and we're in a historical draught in Oklahoma. I told them if they insist on having the car repaired in Dallas, they can send us a loaner, haul ours down, make the repairs, then haul it back and pick up their loaner car. That was the last conversation I had with 'Mitch' on 9/6, and I was told he would 'check with the owner' and call me back the next day. They have never returned my phone call.
This dealership is a scam. Do not give them your business. They have pending litigation in Dallas County, and I'm mad I didn't investigate further into their business practices before I committed and paid them. They also operate under 'H&F Motors Inc' out of Garland and Dallas.
Maybe you will have better luck with Mike, or Aaron Rochell, or Lou, or Aaron Johnson, or Mitch than I did. Would NOT recommend buying sight-unseen from Dallas Autos Direct. OR if you're set on buying a car there, have a third party inspection performed for hail damage and other cosmetic blemishes. I find it hard to believe our car was the only one to receive hail
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September 2024 by Arthur Morris
I saw an advertisement for a Bentley Bentayga here at Dallas auto direct. The car had low mileage that was meticulously maintained. Gordon and Aaron were exceptionally helpful in the process that was essentially seamless. From seeing the ad to going to dealership and finalizing the purchase took me less than 24 hours. I’m impressed by their haste, quality of service, and attention to detail. Highly recommend.
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August 2024 by David Romano
I'm giving 5 stars here, because all the important stuff was great -- bought the car sight unseen and had it delivered to me 300 miles away in another state, and it was a super easy, smooth process and the car was as described with no problems whatsoever. So 5 stars!
The only annoying thing is the "elite package" they make you buy with the car -- for about $1500. It's kind of an extended warranty for things like roadside assistance, broken windshields and so forth. If you just think of it as the vehicle costing $1500 more, and it's still a good deal for you, then no problem (I was even taxed in my home state on the $1500, as they put it in the purchase price rather than as an extra warranty). The package has some value though -- I used it to replace a lost key fob for free. I doubt I'll use it for anything else in the next 12 months though, but we'll see.
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August 2024 by Sbailey
Dallas Autos Direct ranks at the top of car buying experiences I've had. That is because I enjoyed working with Aaron. He was so knowledgeable and transparent. None of the crap that can come with car buying. I would buy from him again. The finance team was also good.
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August 2024 by Luis Gonzalez
Sales manager and Raul were very attentive and helped me the best way they could definitely come check them out
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August 2024 by Voodoo5.2 jay
I purchased my 2010 Mercedes E350 . Mr.Moffat did a tremendous job with the whole process. I would say this was the easiest and fastest purchase I have ever done! If you’re in the market for a new vehicle I would definitely recommend giving Dallas Auto Direct your business! Ask for Gordon!
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August 2024 by Jacob Benitez
Can't wait to pick up my new BMW X5. Ask for sales rep Alex he will help you out. Everyone here is great.
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August 2024 by Sharon Davis
I’d like to acknowledge Alex-Finance for the outstanding customer service that I received during the process of the purchase. Alex was very responsive and communicative with me on any & all things that asked & or requested. He kept his word and I appreciate that. Aaron was also very HELPFUL and attentive as well. Initially the purchase began with Walter and was passed over to ALEX and for that I’m GRATEFUL. My advice to anyone who is looking to purchase a vehicle, check them out and I promise you will receive EXCEPTIONAL SERVICE as well.
Great Job - Guys - THANKFUL!
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August 2024 by Jackson
After weeks of car shopping, I visited Car Place today and had an excellent experience. Frankie, the representative, helped me find exactly what I was looking for and answered all my questions thoroughly. The dealership's customer service was outstanding. I was able to walk out with my car the same day, and the entire process was smooth and transparent.
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August 2024 by d barton
Treated fairly and respectfully by entire team. Frankie made everything easy.
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August 2024 by Bella Jare
I had a very unique situation when coming to this place but everyone there was open to helping me out in the best way that they could! Abel was a great salesman and helped me get into a Chevy Camaro which has been a goal of mine for awhile!
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August 2024 by Lawrence Lofton II
If your looking for a new whip this a great place to look. I worked with a gentleman named Moffett Gordon and he had great customer service skills and made the process easy. I definitely recommend this place
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August 2024 by Jesse Palacios
Had to share my experience with Alex Badillo, he was professional and will go the extra mile to ensure you’ll get the best deal on your car purchase. Highly recommend him for your next purchase, you won’t be disappointed!
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August 2024 by Caroline
Alex was most helpful. Made the experience better than most car dealers, very funny and got us a great deal. Dallas auto direct was clean and professional. We will be coming back!
