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July 2024 by Tanitoluwa Bankale
I booked a rental for 5:30pm on a Friday which apparently also the office closing time? On the day of and as I was on my way, I called at 5:22pm to change the pickup up time because I realized the office would be have been closed for my pickup. I got an online representative instead and my reservation was changed to Saturday morning.
I get to the office on Saturday morning for my pick up where I was told that there were no cars available. Admittedly, someone had left a voicemail at about it but I was already at the office by the time I received it. Also, I figured since I already had a reservation for the day before (and it would have been the last appointment), whatever car I was to be given on Friday EOD would be available on Saturday morning.
Victor was incredibly unhelpful even as I explained that I had an advance booking but only modified it because they were closed. He also said that even if I showed up on Friday originally, there would have been no car available even then (I was not contacted at all on Friday or before that about this). I shared these very complaints with him the conversation was happening. His response was there’s nothing he could do, the booking times are out of his control and “I can’t make a car appear out of nowhere”.
If you are to book here, please do not select the 5:30pm slot on the website. I think it’s silly that it is even an option they provided and confirmed for me when they were going to be closed at the same time.
If you must book a reservation at this location, I strongly recommend calling ahead to confirm that they will have a car available for you no matter when you schedule it for. It appears that reservations are being confirmed without the vehicles to give.
Thankfully, I was able to get a vehicle at the nearest Hertz location.
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June 2024 by Hermann Scheifl
I had reserved a Chevrolet Malibu for three days. Due to a power outage the previous week, the car was unavailable. So Miguel offered me a free upgrade to a Ford Mustang. I was very happy about it, a dream came true. Many thanks to the very friendly and attentive Miguel. The car was in top condition and I had a lot of fun. Highly recommended.
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June 2024 by Lilian Muller
Never ever rent a car in this place, you will receive absurd charges forever. 24 dollars fee for some toll tickets? serious?
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May 2024 by Ginger Herrick
Fast, friendly, professional. I will return.
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April 2024 by Marjorie Kelly
These guys are great! Very professional and kind, and they do their best to accommodate! The office is clean, I had no issues with the vehicles I rented & they handle business quickly & efficiently to get you in and out with a smile on your face! I’d recommend this location to anyone!
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March 2024 by Luis Luna
Miguel provided a great experience in providing a rental for my family while our vehicle gets needed repairs. I appreciate his honesty and great customer service, hopefully the return will run as smoothly as the rental
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March 2024 by Alicia Grass
Miguel was amazing! Ask for him!
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March 2024 by Aida Gamio
My first time renting with Enterprise and everything went great!!! Good price, easy booking and amazing customer service from Andrew and Ben in Carrollton location
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February 2024 by Craig Bingham
Great service
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December 2023 by Rere J.
Miguel and the crew were very nice to me and my son. Miguel seemed very sincere and concerned about the well-being of my son after this car accident. I appreciate staff for helping to get through this difficult time.
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October 2023 by Google user
Great experience here at Enterprise after having a terrible experience at Hertz. Miguel from this location is very patient and helpful to the customers even though the store was so busy. He addressed all the customers alone very fast, yet friendly. He went above and beyond, literally running to address all the customers before the store closes. Really appreciate his efforts.
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October 2023 by Suhyun Lee
They were super professional and kind when I needed a rental car.
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October 2023 by Amber Williams
I had a reservation with them through USAA. They never called me, when I called they never picked up, when I take off work and go to the location they tell me they can't accommodate me. So instead of doing their job and contacting me, they had me waste my time. Never go here.
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October 2023 by Tenielle Brown
Claimed hail damage, never inspected the roof of the car prior to my renting it. I was not in an area where it has hailed in ages. Now I’m having to go back and forth with insurance and dispute. It’s ridiculous.
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September 2023 by abdul rehan
booked one week before,When call for confirm on the day pick up car Miguel sales person told me we canceled your reservation with out any reason.Very bad business!!!Mr Miguel was dealing me as an individual mama papa company not as an employee of Enterprise .I wish some one will take action against Mr Miguel.
