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February 2024 by Ariana Fehr
I popped my tire driving home from work. This was the nearest tire shop so I pulled in hoping they’d help me since it was close to close time. Jake was extremely helpful, explained the best options for repair, and got me out of there quickly. He was very kind and upbeat throughout which turned an unfortunate event into a pleasant experience. Would definitely go out of my way to come back here.
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January 2024 by Martial Arts
Jake had Great customer service. Was willing to work work with me. Stayed longer to ensure completion. Was kind when I walked through the door. Was knowledgeable and answered all my questions 10/10 while l would recommend.
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January 2024 by Chasen Cambron
Service was great!! Was in and out
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January 2024 by Deepak
Checked in after tire pressure warning, staff helped to fill in air and reset the alert. Quick check in and air fill process. Less queue if visited in morning.
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January 2024 by T T
Customer service is impeccable. Chico deserves a promotion as well as experienced and efficient help (mechanics) with the location's staffing.
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January 2024 by Miguel Virella
It seems a lot has changed at this location. In the past I never had to mention coupons to receive them, but when I went in for a simple oil change and tire rotation, I walked out with a $154 bill. Upon reviewing the bill instead of being given the $9.99 car care package which would have handled the battery inspection and tire rotation I was charged $29.99 and I was charged full price for the oil change without any of the 4 available coupons being applied.I also had two wiper blades replaced and that's fine as they were needed. Poor service, lack of staff at this location and now the desire to rake as much from a customer as possible is definitely making me rethink coming to this location. Which is a shame as I have always had my 3 cars serviced with Firestone for many years.
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January 2024 by Alysanne Smith
I made an appointment online yesterday around 2pm for the next morning at 9am. I never got a call about needing to change it so I assumed it was fine. I went that next morning and was told they only had 1 tech working and only worked from 10am-6pm. They said their online was down and they couldn’t take me at all.
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January 2024 by HECTOR MORUA
Staff is really attentive. They describe issues that car may have; however, they do not pressure you to get it fixed then and there. In addition, they have been very timely with the services I needed.
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January 2024 by David P.
Fantastic service. Jake was immensely helpful. I went back to this location, even though there are far closer places to buy a battery. I will definitely return here.
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January 2024 by Jennifer N.
Customer service is impeccable. Chico deserves a promotion as well as experienced and efficient help (mechanics) with the location's staffing.
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December 2023 by L V
Great place!
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December 2023 by Anthony Torres
Pleasant experience every time they take care of my vehicles and ensure im satisfied. I am fine with the wait times. We are in DFW the service here is pretty fast considering the volume they get.
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November 2023 by CandymanChriss
I give everyone a chance to prove their review score wrong. Surely, work is a day-by day experience, and one day with folks is not enough to judge the business by. However, all reviews discussing both lack of staff or desire to service vehicles seem to be on point. Multiple individuals were turned away at the counter by egregious repair times. One to two days for tire installation? How is it sustainable to have one employee on staff turning away thousands of dollars in sales daily?Find a shop on good ol' Harry Hines. These big-name brand shops don't care for your business, so don't bother taking it to them.
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November 2023 by Shannon Gibson
Scheduled an appointment half a day in advance only to show up and be told “there’s no manager to approve appointments” and that they couldn’t get my car in until Monday. It was an alignment, not an entire engine replacement…
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September 2023 by Joanna Banda
Each call I made to this Firestone I was greeted by, Chico, an enthusiastic and knowledgeable employee who wears numerous 'hats' at this location. Once I arrived I noticed that this location only has 2 individuals working, Jose and Chico. Nevertheless, that did not stop them from providing the best customer service and expertise around the area! I was in and out within an hour! I do however, recommend to call ahead.
