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July 2024 by Reinaldo Mendes
It was a simple job of wheel alignment, but they made it worse. The car was good, but after their service it is pulling left very strongly, the steering wheel is not straight, and I can’t drive the car like that. Because of this, I have to take the car to other shop, because at Firestone on Marsh Ln, it was awful. I’m never going back there, and I don’t recommend this place to anyone.
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June 2024 by Ronze Hart
I went there for warranty work on my just purchased vehicle and Shane Meredith, one of the managers I believe, was extremely attentive and caring, the best experience in 30 years, highly recommend
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June 2024 by Silas Dufrene
The service was great and professional. My wait was quite a long wait, but as I understand it parts that were supposed to be there were not.
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June 2024 by stacemak 777
Very professional efficient and honest. I got 4 brand new tires in such a timely manner. The store manager Brandi is great really knows her stuff. Her staff Jessie is great as well. Marcus is phenomenal. I would suggest this store to anyone. Thank you all
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June 2024 by Tammy Jones
Though they were unable to fix the issue with the Jeep, the customer services was EXCELLENT. The explain everything which allowed me to make an informed decision concerning the what to do with the Jeep. I will use their service again.
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June 2024 by Eugenio Lopez
Shane and Brandy were very helpful.
I appreciate everything Shane did to help me get the tires I was looking for.
I was disappointed to find out that the first tire i dropp off, did not have the exact amount of air that my tires require. It was obvious, since the tire pressure appears on the bill statement. (I called and asked to make sure that the second tire got the proper amount of air. They said "yes, not a problem" And to my surprise they did not listen. The air pressure was low.) They added more air as soon as I asked them; for the second time.
It always takes hours for the maintenance team to get tires mounted and balanced. (This last time, it took them about 1 hour to call for my second tire, for the first tire tjey NEVER call. I had to call 3 hours later.) Whit this type of service in this location. I choose to install tires by myself. I have been a Firestone customer since 2005 and I will be moving on to another shop. There is no need to stay with Firestone.
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June 2024 by J T
Now I see why the reviews were low at one point. I've been waiting for a tire for a LONG time (since yesterday around 1:25PM) after a blowout so I can go to work. I was told that my tire wasn't in stock (literally AFTER waiting 3 hours, why not check BEFORE servicing me?) Then I got a weird excuse as to why. I politely said nothing. Now, I'm pissed. I've been calling since 7:30 this morning, after being told my tire would come at 11 (and sometimes it comes at 10 but these were her words not mine). I knew better than to trust them. I called at 11:25 to see if it is there yet because I travel an HOUR FOR WORK and I told them this yesterday. I understand there was a storm but my goodness, don't keep me waiting forever.
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June 2024 by Cynthia Wajda
Very informative, very friendly and always fair.
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June 2024 by Monica Ector
Location stated it closes at 7pm. Called in the morning and told, 2-3 hour for diagnostic but NEVER told that mechanic leaves at 5pm. I arrive at 3pm, told they leave at 5. I asked...WHY didn't someone explain this to me. Lady at counter lies and said she did. I reply I was never told and she pretty much just shrugs her shoulders as nothing she can do. Customer service needs to be better and explain EVERYTHING to customers before they make a trip there.
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June 2024 by Bobbie “Peachaleeen” Cook
I went here for a tire change, the replacements are inexpensive and very well treaded. The guys here are nice and speedy.
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June 2024 by Henry Lara
I dont like being charged 5 times the retail price for automotive parts. A single coil was 103.00 when an entire 6 pack of coils is 130.00 and a single coil is 22.00
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June 2024 by Melissa Edwards
This is the best place to get your car serviced! Not only the best place, but the best Firestone in the metroplex!! Always honest and very smart!! My car goes no where else!
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May 2024 by Taytum
Brandy is exceptional at her job, efficient, polite and extremely helpful.
Also, Shane was most helpful!
Thank you Firestone for your great service!
-Anne?
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May 2024 by Clyde Fair
Customer service was excellent. Store manager (Brandi) provided me with excellent feedback and was very patient in helping me with all I needed. Shawne great rep also very helpful. All my future work will be done here!
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May 2024 by Melinda Dague
My car alarm was going off randomly. In the past, it was the battery that was the problem and needed to be replaced. I went to Firestone since it was close to home and they offered a free battery test. The Manager and Front Desk Assistant were both very friendly and helpful. I was happy to experience an auto repair shop with knowledgeable and honest employees. While I was waiting, they had the TV on showing, "Friends" episodes. It helped the waiting time go by more quickly. I noticed the care that was given to each customer. The Manager really seemed to want what was best for each person she interacted with while I was there. I hadn't planned on writing a review, but after witnessing outstanding service, I had to write a glowing review. My car battery was indeed the problem and I was referred to the dealership for further testing, since my car is a hybrid. Again, I appreciated their honesty!
