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November 2024 by Tiffany Edmonds
Thank you to Helen and her team. Vicki originally assisted me with makeup. Helen had to order what I showed interest in and it came in quickly. Hannah assisted me when I came to pick up the product and I purchased additional items. The team was very professional and friendly and I will shop there again.
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August 2024 by kiki j
that owner was very rude don't go there. The boss is too stuffy. Don’t go.
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August 2024 by jakie잭키
The owner is sooooo rude. It was a really horrible experience. It was really rude.
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August 2024 by Annie While
I’m surprised when I saw all the bad reviews because what I experienced was completely different, the staff was really nice and helpful, I got some confusion about a product and the lady help me when I ask her and she was really nice also.
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July 2024 by Ro Mendieta
Great products, sales lady is a bit pushy but they do have great products
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July 2024 by chocomo
The girl that helped me was so nice and immediately knew which products to recommend when I told her my concerns. I wish i could’ve gotten her name but i definitely will come back here
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July 2024 by Abby Dockery
A young girl helped me pick out a lip Product. She was very knowledgeable about the products and what colors would look best for me. I was excited to get my first Romand lip tint
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June 2024 by swarnita choudhary
The staff at the store are very very rude , especially the lady with the dark hair . She would not answer the questions directly and was trying to rush me . I wanted to know more about Korean beauty products but she ruined my experience . I had to go back to the store let her know that her behavior was unacceptable. Gals , if you want good customer service this is not the store to go to.
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May 2024 by Ayda Negash
This was the most disrespectful and uncomfortable shopping experience I have ever had in my life. The store clerk did not leave my side the entire time I was there. She was closer to me than my shadow. I would suggest shopping online for k beauty products because it is not worth the shopping experience here.
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April 2024 by Edith P
normally love coming here, but today i went in with my little siblings and one of the ladies followed us around as if we were gonna steal, we couldn’t even move. They are normally nice to me when i go in w a family member but they truly made me feel so uncomfortable. and they shouldn’t be leaving out samples if they don’t want u to try them. So disrespectful, lady had short dark hair was wearing a black dress on monday was watching me whole time but when i was ready to check out didn’t move at all.
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April 2024 by Ivon Gonzalez
I called to see if they had a product available and there was a little bit of delay on my end after I greeted her due to my signal, but the lady who answered said “hey stupid if you don’t want to talk then don’t call”
I will not be going to the store because it was completely unacceptable to be spoken to that way.
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April 2024 by M Stephens
The woman working there was so rude.
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April 2024 by Christina Nguyen
i've been here only twice but neither experience was very good. when i came here ~2 years ago, i felt like i was being watched/followed. i thought that i was overreacting so i thought nothing of it. however, i recently came here again and my experience was worse.
first of all, i took a photo of a discount near the door (to share with my mum). it was my mistake, as only afterwards, i saw that they didn't allow photos. i put my phone away, but a lady that was working rushed over and told me to delete the photo. she was a bit condescending, and asked me why i had to take a photo of the discount + why i didn't see the sign about photos/videos. i explained myself and started looking at the lip products.
i had my phone notes out to keep track of the colours+products i liked (i didn't want to pick up multiple things because of my past experience here). the same lady then went over my shoulder and asked me "what are you writing so much in your phone??" keep in mind, i had maybe only 2-3 stuff written down. this really irritated me, because i tried to make it VERY clear i wasn't taking photos/videos, and just keeping track of my favourite things. there was no reason for her to look at my phone or be involved in what i was writing. i understood i made a mistake at first, but her subsequent behaviour was extremely unprofessional. she needs to keep her eyes where they belong.
the other workers were ok, but also seemed to be watching me closely at points. i won't hold it against them because it's a small store. they were kind, and i had no big issues with them.
prices are very high, compared to online retailers and even TESO, but i already knew that coming in, and decided it was worth the convenience.
the only redeeming factor is that there is a decent selection of products in this store. for this reason alone, i considered giving 2-3 stars, but i've only had bad experiences at this store, so it left a sour taste in my mouth. i don't really give 1 stars but i feel like this is completely justified. i'd recommend going to a different kbeauty store if you can. the only reason i would go here again is because of convenience.
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February 2024 by Angela Thompson
I love this store and team. My skin was terribly dry and had several dark (age) spots. Helen recommended a repair kit plus a spot serum and my skin has improved so much. The vitamin c serum has literally erased the brown spots and brightened my skin. My skin looks younger, smoother and feels great. My family has started using her products after seeing my improvement. We love the product variety and knowledge the staff has.
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February 2024 by Maya Snrtha
Disrespectful woman whoever was working there today . Me and my friend had little shopping in hmart and I saw this place with popular products which I wanted to get for long time. So I was checking the product which were samples . My friend applied a little bit sunscreen from sample tube and I wanted to smell the corx, while opening the top part went inside the jar . The women from the desk told us not to touch it with our hand and asked me to give her the jar. But we hadn’t used our hand and we were just checking the product. She literally took the jar, opened it and told me to smell it and didn’t even let me hold the jar! That a very derogatory behavior! Why put samples out there if you don’t want us to sample it ! Please change your behavior and learn to respect people! I would have bought lots of products but left after the disrespectful behavior of that lady ! And everyone there would make sure to make you feel uncomfortable by staring at you the whole time as if we would steal the product. Never ever stepping in this store . The store next door atrium is far better with professional customer service.
